Home2 Suites by Hilton Jacksonville Downtown — Hotel in Jacksonville

One word: DON’T.

This isn’t just a bad review—it’s a warning. Picture this: a shiny, new hotel facade hides an experience so foul, it should come with a biohazard warning.

I planned to stay for a week. One night was enough. Not because of the semi-seedy surroundings, but because the sheer disgust and hostility drove me out faster than a plague.

Let’s start with breakfast—a battlefield of filth and neglect. I arrived at 9 AM, well within the serving hours, but the scene looked like a post-apocalyptic food fight. Counters were smeared with unidentifiable sludge, food scraps decorated the floor, and nearly everything edible was gone. No waffle mix, no bread, no bagels—just crumbs left for the desperate. It was as though the staff had decided to starve the guests into submission.

When I dared to ask if there were any breakfast items left, the employees exploded into a tirade about their management, like I’d pressed some rage-trigger button. One begrudgingly brought me scraps using the same filthy gloves they’d just been using to empty trash cans. Let me emphasize: trash can gloves. Serving food.

The atmosphere wasn’t just unpleasant—it was menacing. I felt like I was trapped in the middle of a workplace rebellion, with every glance from the staff making it clear my mere presence was unwelcome. My stomach churned at the thought of eating anything there, and I bolted back to my room, booked another hotel, and got out as fast as humanly possible.

I am a loyal Hilton Diamond member with over a million points, but this experience has killed my faith in the brand. Most Hilton hotel brands in North America now treat their guests with a level of disdain that borders on contempt. This wasn’t just bad service—it was a deeply unsettling experience that I wouldn’t wish on anyone.

I was too shocked to even remember to take photos. So I do not have any photos; however, other customers expressed the same level of disdain.

Stay here at your own risk. Or better yet,...

Stanley at the front desk was absolutely fantastic, professional, kind, and helpful. He deserves 5 stars. Unfortunately, the same cannot be said for the property itself or its management. This was by far the dirtiest hotel I’ve ever stayed in. The room was beyond unacceptable: blood stains on the bathroom door, filthy towels placed on the bed, pillows that smelled like sewage, and sheets covered in stains. There was pubic hair everywhere in the bathroom, on the bedding, and on the floors. Which was absolutely revolting. The floors were so dirty that my socks turned black within minutes of walking on them. Trash was left under the furniture, every surface was sticky and covered with crumbs, and it was obvious nothing had been properly cleaned. When I raised these concerns, they moved me to another room but it was no better. Nothing was cleaner, the same filth and neglect were everywhere. The general manager’s response was dismissive, offering only a $10 credit. That level of “solution” makes it clear that management doesn’t care to walk the rooms or hold staff accountable for cleanliness. I wish I could give this place negative stars. I was traveling with a work group of over 10 people, and every single one of us had the same experience, filthy, unsanitary rooms. It was so bad we collectively canceled our contract with this property. Stanley is the only reason this review isn’t zero stars, but the state of the hotel and the indifference of its leadership make this place a nightmare stay. Avoid...

BE AWARE!! I was extremely disappointed with the experience I had at this hotel. I have never reviewed a hotel before but my experience was so bad I wanted to share with others before choosing this establishment for your stay. It started out bad with coming back to a full parking lot and all the handicapped spots were taken by people who did not have a handicapped placard or license plate. I am disabled and have a handicapped placard. When I went inside to inform the lady at the desk that I was handicapped and the parking spots were taken by people who weren’t handicapped. She responded with “what do you want me to do about it,” while shrugging her shoulders. They forgot to leave us our requested towels and the breakfast was not good. The biggest complaint I have is that after I had prepaid for my 2 night stay they charged my credit card for an additional night after I checked out. I called the hotel and the person I talked to didn’t know why there was an additional charge but said she would have the GM call me back. He called while I was working so I couldn’t answer. I continued to call back a few times with no response. I’m contemplating whether I will ever stay at a Hilton hotel again.

The General Manager got back to me and made things right. Bob, I appreciate you getting back to me and fixing the problem. I have been in management for years and your response was...