Jacksonville Hotel — Hotel in Jacksonville

I rate this hotel okay because it requires some tender loving care. Either carpets need to be replaced or throughly clean as the stinch of them reeks. The outside is not well kept and looks a bit raggedy. Staff is not also present. The front desk is often left unmanned and there does not appear to be much of a cleaning service. The breakfast didnt look appetizing. My biggest issue is the dishonesty with customer. It appears that they are well aware that customer are booking rooms via third party agents thinking it is a Holiday Inn Express. Booking agencies are listing/booking this Hotel, receive confirmations and charge customers knowing the Holiday Inn Express is no longer there. This hotel was formally the Holiday Inn Express but was closed and is now Sure Stay by Best Western which is in no comparable to a Holiday Inn Express. The staff is friendly and the room I stayed in okay but is in no means the type of room or accommodations one expects of a Holiday Inn Express. It makes you wonder if they are charging customers for a 3* or better rate when in all actually this hotel rates at 2*. DO NOT BE FOOLED!!!!!! If its a Holiday Inn Express you are looking for this is not the hotel you want as...

Came down for the Fourth of July to visit our Marine. Normal place I stay was booked. Figured I’d give this a try. Pictures on the website misleading and not sure how the positive comments could have come from this hotel. Bathroom was still dirty with a couple roaches found in the room. Room was extremely musty and bathroom was moldy. Housekeeping staff was overheard in lobby complaining to front desk about the manager not having any clean sheets for her to use. How can a hotel not have enough extra sheets to ensure clean sheets are placed on beds? Housekeeping did not service our room while there room; most likely due to no clean linens. Would not...

We drove in late night earlier morning before our week vacation at Emerald Isle. We called ahead to check availability the front desk attendant was so nice asked our name when we arrived he call us by name and had us all set in no time. They were in the process of renovating but it was so clean. The room was beautiful the decor was bright white and the beads were made perfectly. The bathroom was clean. I was extremely happy with the Breakfast options they had waffles, biscuits, gravy, sausage links, omelets pancakes cereal toast, and several juice, coffee and creamer options. The staff was extremely friendly. I would...