Extended Stay America Suites- Louisville - Alliant Avenue — Hotel in Jeffersontown

This place is “ok” and my dog liked the yard to play in. The negatives far outweigh the positives though. The worst part was the price fluctuation, I think they make it up as they go or try to see how high of a price they can get away with. I paid weekly and sometimes my weekly amount was $480, and then there were times it was almost $800. I was staying there and paying myself for work, and then my work started paying for it. When my work called and got me a room they were booked out so they had to get a more expensive room. I was already in the cheapest room, so they just changed the reservation my work made for the cheaper room, and kept me in the same room. They were supposed to refund the extra cost and the taxes (since I had been there a few months) back to my works card but never did. I’m not sure if the money is being stolen by employees or if they get a kick back by charging higher rates for the rooms, but the price is extremely inconsistent, making it impossible to manage. You think when you make a reservation you’re locked into that rate but SURPRISE, you go down to pay one week and it’s hundreds more. I also heard them talking about how they were charging 450$ a night during derby week. I also talked with another worker there and he never paid higher than 480$….so why was mine 600$ at times for the cheapest room? Where did all the extra money go? Now let’s move onto the rooms. It’s seriously about a half a mile walk to get your luggage to the room, the rooms are half cleaned, and the quality of the items in there are thrift store quality. My first night there I put a backpack on the shelf and the shelf fell off the wall. There are water leaks, holes in the ceiling from previous water leaks, there’s roaches, and as I said the cleaning crew is the D team. One night I guess there was a water leak in someone’s room. I get woken up at 3am by management and upon opening the door I’m greeted with “what’s going on in your room, there’s water leaking, what are you doing in here??!?!?”. I was sleeping….it was coming from the unit above me down to the bottom floor. I was never compensated for being woken up at 3am or even apologized to. The doors around the building work about half the time…if you need to get groceries I recommend not having your arms full since you’re going to fight with the card scanner, and even when it does work the doors stick and you have to pull with full force to get it open. 450$ a night during derby week and we can’t get the doors fixed or the holes in the ceiling? The keycards will also stop working in weird ways, not because of demagnetization. For instance they won’t open any outside doors but will open your rooms door, and vice versa. If this happens at night you’re pretty much locked out of the building waiting by the front door hoping to god someone is at the desk to let you in. Don’t be fooled by the location or the price. This is a 60$ a night motel being sold as...

My stay at the Extended Stay Americas (ESA) in Kentucky was disappointing. Upon arrival, I was greeted by a strange man sitting in his car yelling at me “You got a reservation?” The strange man turned out to be the front desk staff, already a bad start. Inside, the check-in process felt disorganized, with repeated inquiries about payment despite my reservation being prepaid. Moreover, there was a glaring lack of communication regarding essential amenities like wifi access, breakfast details, parking instructions, navigation to my room, and checkout procedures.

As I made my way to my room, the hotel had a noticeable old smell throughout, and it was apparent that the building and furnishings were aged. Upon entering my accommodation, I was met with further disappoint as cleanliness standards fell short. The kitchen area had crumbs scattered on the floor and sticky surfaces, along with spilled jam near the fridge. The bathroom sink also hadn't been properly cleaned, as evidenced by leftover toothpaste from previous occupants. The cloth shower curtain had a very foul odor to them and upon inspection you can clearly see stains on them. Additionally, one of the nightstands had visible spills on it that were sticky and covered the entire surface as well as the telephone.

Moreover, several maintenance issues added to the discomfort of my stay. Some lights were not functional, there was no "do not disturb" sign provided, and the wifi was unreliable and would frequently disconnect. Regrettably, this stay at ESA not only failed to meet expectations but also left me with a lasting impression of dissatisfaction, especially considering it wasn't the first time I've been disappointed with ESA accommodations. Consequently, I cannot in good faith recommend ESA based on this experience, nor will I be staying...

If I could give a rating for the front desk staff that would be a 5 ⭐ The staff was very polite and helpful, it was difficult finding a hotel to stay in with 3 kids so when I did they where very pleasent and had only asked that we not destroy the room and I assured him that we wouldn't. I felt safe being there with my children, knowing the outside doors locked at 11pm and you had to use your card key for entry.

The cleanliness of the rooms would definitely be a 1! The rooms were dirty. When I walked in the room we could smell a slight stale mildewy smell covered with air freshener. The carpet and rolling chairs under the bar had crums of food on them, the floor beside the bed had hair beads and more crumbs, the tub and commode had hair on it, the tub had bar soap ring caked up from the previous guest, the entertainment center had a dried up harden candy stuck to it, (I tried to get it off but couldn't) when we pulled out the couch bed to our surprise there was a juice pouch in there. We left the room in cleaner condition than we found it.

We did sleep great, the beds where comfortable, they gave us fresh linen when we asked for it with out hesitation, I didn't hear any outside noises, but when I woke up and walked to the bathroom I literally went sliding in a puddle of water in the kitchenette area, from were we left the shower curtain pulled back and the shower head was leaking and some how flooded the floor over night.... Which explains the mildew smell...

I let the morning staff know about that situation and we left.

If you decide to visit just bring your cleaning supplies and just ask for fresh linen,,, oh and keep the shower curtain...