I generally love waffle house. But I cannot comment on the food this time because I did not get to eat. But I can say that the service was absolutely horrific. A concert had just let out so understandably they were short-staffed and overwhelmed. I still chose to patiently wait fully understanding the situation and knowing that they were swamped and stressed. All of that I was fine with. What upset me is the waitress who was the only person working, had an attitude with all the customers. Was very adamant to let everyone know that she normally worked day shift. This was why she did not work night shift but like once every so often. She got snappy with customers and rude with several people for mistakes that she made. That being said she made those mistakes because she was extremely overwhelmed and pulled in a million directions. But the customers were all very respectful to her more so than I expected them to be. And she was still rude and hateful. After my 45 minute wait and giving up and deciding to find somewhere else to eat. I go outside to a young man a wearing waffle house uniform on the phone smoking talking trash about all the team members inside and how they're struggling. So instead of going inside to help his fellow team members he wants to be on the phone mocking the situation while he gets to sit outside and relax. And make rude and hateful remarks about his coworkers. I understand that everyone gets breaks and lunches. But in all my years of working I've had to shift mine around to adapt to busier times of the day and take my lunch a little earlier a little later to ensure that my team members did not struggle.I just found this very unprofessional and try to take into consideration the particulars of the situation. But I have a hard time forgiving the unprofessional behavior that I saw. I definitely will not be revisiting this location.