Hyatt Place Houston NW Vintage Park — Hotel in Jersey Village

I was, until today a HYATT fan AND this was one of my favorite places until today. Judy Corbitt the General Manager literally ruined it. As a discoverist we can do late check-outs and because I worked all day in the eating area; (with the kindest worker and young man making our Starbucks, really very pleasant)..I rushed around 1:30 to my room to shower.

When I checked out she was actually in her office; and had stepped out, as one of the front desk staff was speaking to her...at that very moment my phone rang and I handed, right in front of the manager, my room key to the very kind lady (not the manager Judy).

I sat in the seating area took my call eventually pulled out my laptop to handle the call.

That is when everything went horribly. A few minutes into my call the manager, interrupted my call - she asked may I ask you a question? I said sure, putting my business call on hold.

She asked "Are you staying here"? I didn't hesitate to answer although she just saw me give my keycard to a staff member. "I just checked out". She said oh. "It's not a problem we just don't usually let homeless people in our lobby" (very sny, straight faced), she mentioned my luggage was open she doesn't typically see that....

When I tell you I was so appalled. I said homeless people don't usually have Louis Vuitton bags...OR answer they just checked out...she paused and said I didn't notice, I just saw a bag open. No apology and walked out front door and drove away. I was in shock...then mad.

OMG....NEVER EVER AS A BUSINESS WOMAN, DRESSED CLEAN, WITH A BAG OF WATER - THEY GAVE ME AND A LAPTOP OPEN. WOULD I DARE IMAGINE THE MANAGER OF ALL PEOPLE APPROACH ME AND SAY THAT.

I called left a message on her phone and told 2 staff members who apologized.

Let's break down the problem with all this.

She was rude...her tone You are observant enough to notice me but nor notice my laptop, business call, your Brown water bag and I handed my keys with you right there to your staff.

But I've never seen you before and saw you talking the staff and realized who you were. But you didn't recognize I was a guest?????

Furthermore, once I said I was a guest you made said something to me about homeless people and alluding to my open bag gave that impression.

One this is WOMEN'S HISTORY MONTH AND ANOTHER WOMAN JUST DISRESPECTED ME WITH NO REGARD.

Let's not even mention I am BLACK.

Corporate will hear from me. I may be kind and sweet Grace but she crossed the line.

Lastly, she walkwd in and out of the restaurant lobby area several times, during my meeting. She didnt see me there with 2 men in suits.

I believe she intentionally approached me to basiclly disrepect me and question my presence.

Does HYATT condone this treatment of their guest?? Need I add. BLACK guest.

Absolutely it matters. her tone was out of line.

Lastly, lastly for real this time...she was bossy to her staff earlier as well. I had a 2hr meeting there. In the breakfast area.

I thought nothing if it at first...until I experienced her first hand.

She LOST my business and so has Hyatt.

This will not be the last they hear from me...

I may even involve my attorney.

When I figure out how to post the pics, you will see where I was sitting at when she...

Usually don’t do this but felt it was necessary due to the way my family was treated while staying here… we all understand Covid has created new policies for guests at hotels in order to keep everyone safe but to be told you can not receive any linens for your room because you are staying more than 7 days is absurd! We spilled orange juice on our bed sets from breakfast and I tried to explain this several times but was met with attitude and easiness for no reason. To make matters worse, when asking for a manager to speak with rather than the front desk attendant (Erica - Has glasses/ wore hair in a high bun/ tongue ring/ brown skin color).. I was told there is no one I can speak and it is “Policy” that guests don’t receive linen and you are “not priority, if not staying more than 7 days” Our stay was for 5 days and we spent over $500 to stay at this decently rated hotel… Fail!… We also asked for a number to housekeeping so we can pick the linens up since room service was not available. We were told “Housekeeping doesn’t have a number and if they had to deal with persistent people like us then they would be bothered” - Never in my life did I think asking for a clean set of linens and wanted to clean our room ourselves would result in being treated like this. I was in such disbelief that I was being denied linens I came downstairs a 3rd time! And demanded manager information and I was then told “Ill make a note to housekeeping” Soon after housekeeping hangs a bag filled with linens in it at the door. I stopped the two ladies and thanked them for the linens and explained to them the situation downstairs at the front desk and they both looked and smiled and confirmed that what Erica was saying was not true and they would have gladly brought the linens up if they were contacted. She even went as far as to say she would gladly clean then room if we needed it. (When I was told by the front desk lady Erica that they have 87 rooms to clean and getting linens to my room was not a priority) This changed the tone of my families trip and made it very uncomfortable to stay at this establishment. This Hyatt had great ratings online and it’s unfortunate we had to be treated like this after spending so much money. I would not recommend this place if the front desk staff...

A Respectable Venue for a Solemn Occasion - Hyatt Place, Houston, Northwest Vintage

We recently held the repast for my niece, titled "A Life Like No Other" at Hyatt Place, Houston, Northwest Vintage. Overall, I'd rate our experience highly for location, value for money, and the facility accommodations, all of which were exceptional.

The venue allowed us to bring in outside catering, which was incredibly helpful. The sales manager ensured the event space was prepared impeccably—unlocked on time and set up exactly as we envisioned, demonstrating excellent partnership with our caterer to ensure everything ran smoothly.

However, there are areas for improvement in customer service, particularly from the sales manager. During our time of grief, a simple expression of condolence and a bit more patience in communication would have been appreciated. Her approach sometimes felt rushed and impersonal, which impacted the overall warmth of the interaction.

On a positive note, the general staff showed great flexibility and understanding, kindly addressing any minor issues, such as the relocation of chairs, without complaint. The facility also provided ample parking, clear signage for our event, and efficient climate control within the room.

One technical aspect that could be enhanced is the audio system. It struggled to project over the noise of a 50-person gathering, which was a limitation during our video presentations.

In conclusion, while the setting and logistical aspects were nearly perfect, a touch more empathy and an upgraded audio system would improve the experience significantly. Thank you to the Hyatt Place team for your part in accommodating us during such a...