La Quinta Inn & Suites by Wyndham Houston NW Beltway8/WestRD — Hotel in Jersey Village

I stayed here for 3 nights and left disappointed. The building is very nice and my room was very big. However, the service from the hotel staff could use a huge improvement. Check-in took longer than it should have because no one was at the desk. Throughout my stay, the front desk had no one present. Instead, they left a sign saying to call for assistance. This made getting my needs and the needs of the other guests taken care of much slower as hotel staff would usually come 5 minutes later. However, on one occasion, I saw a woman wait for 15 minutes for in-person assistance. Housekeeping was absolutely unacceptable! My room was never cleaned during my 3-night stay. The maid came by once at 9 am to clean. I answered and said I would need about an hour as I was not expecting anyone to come until 10 am. She rudely replied she was not going to clean the room. I'm not sure why an hour was too long as that is pretty standard at other hotels. I then convinced the maid to come back in 15 minutes to clean, and she said she would. Unfortunately, that never happened. When I got back from my day in the city, I told the front desk staff. Their response was that the manager would address that employee and nothing else could be done. I had to then ask for extra shampoo and towels. I received those items, but it would have been better if they were just delivered to my room instead of further delaying me from going out to dinner. Overall, this is the worst housekeeping service I have ever encountered! The maids want to clean as if there were still high rates of COVID infection (when most hotels had maids cleaning rooms once a week) yet they don't even wear masks. This is really an issue of them being lazy than concern for COVID risk. Breakfast was kind of mediocre. The offerings were still limited to mostly already prepackaged items even though the prevalence of COVID was not very high during my stay. Most of the staff weren’t wearing masks anyway. Since COVID does not appear to be a major concern at the hotel, they should at least update their breakfast offerings. The hotel location is decent, but it's not as close as you would think to Houston's points of interest. At least there's ample parking!

Overall, very poor service, so I wouldn't recommend you stay here. UPDATE after owner response: The owner claims I wanted to check in early around 2 or 3 am. That is not true as I checked in the early evening. Additionally, they claim I brought a dog when I don’t even own a dog. I also don’t smoke. Whoever they put on the ‘Do Not Rent List’ is not even me, but it doesn’t matter because I won’t be back any way. This hotel clearly has some management problems if they need to falsify what happened. If this was a good hotel, they would accept their mistakes and learn from them. If management had written back to me with an apology that showed some willingness to do better, I likely would have updated the review with another star or two. However, instead of owning up to their problems, they falsify a story. If they’re willing to put people on a ‘Do Not Rent List’ just for a negative review, I’d highly caution you from...

I can’t say enough good things about our experience at the La Quinta Inn & Suites by Wyndham, Houston, Northwest Beltway 8/West Road! After spending over an hour searching through hotel listings the night before our six-day trip to Houston, I finally settled on this property because of the incredible reviews—and I’m so glad I did!

I’m very picky and paranoid when it comes to hotels, and one of my non-negotiables is finding a place with no complaints about bed bugs or cockroaches. This property absolutely stood out in my search—it had consistently glowing reviews about cleanliness and being well-maintained, which immediately gave me peace of mind.

When we arrived, we were warmly greeted by Manesh at the front desk. I told him how excited I was to stay here, especially because of the outstanding reviews about how clean and well-kept the property is. Manesh mentioned that the hotel is only two years old, and you can tell they take immense pride in maintaining it.

While I was chatting with Manesh, Samir, the manager, overheard our conversation from his little office just behind the front desk and came out to greet us. He was incredibly kind and friendly, and to my surprise, he asked what type of room we had booked (a two-queen room). Then he did something amazing—he upgraded us to a king suite at no additional charge! He didn’t have to do that, but it was such a generous and thoughtful gesture, and it really set the tone for the rest of our trip.

The king suite is incredible—it has a separate bedroom, a living room with a pullout couch (perfect for when my younger brother visits), and a kitchenette. The kitchenette has been a huge help because we’re trying to save money by cooking some meals during our stay. The room’s location, right by the stairs on the second floor, is super convenient too. This upgrade truly made our trip extra special, and we’re so grateful!

The room itself is spotless and beautifully designed, with all the comforts we needed. My six-year-old daughter is absolutely thrilled about the outdoor pool and jacuzzi!

The free breakfast is decent, though the food is a bit mid. The eggs weren’t very tasty, but hey, it’s a free breakfast, so you can’t really complain. There’s still a good variety—muffins, bagels, toast, coffee, milk, sausages, cereal, and fresh fruit—so it’s enough to get you started for the day.

The free parking is secure and easy, and the outside of the property is just as immaculate as the inside. When you pull up, it’s well-lit and looks brand new, which shows how much pride the owners and staff take in maintaining it.

The entire staff is diverse, kind, and welcoming. If you’re looking for a clean, well-maintained, and accommodating place to stay in Houston, this La Quinta Inn & Suites by Wyndham, Houston, Northwest Beltway 8/West Road is the way to go. Thank you, Samir and team, for going above and beyond and making our trip...

I am sharing this review due to the staff’s lack of knowledge regarding service animals. My husband and I are disabled veterans with a combined 10 plus years of military service. We booked this accommodation for ourselves, our one-year-old child, and our service dog. After an overnight flight, I called ahead to see if early check-in was available, as we were exhausted and our service dog had been working through the night. The receptionist, Rosa, asked about the weight of our service dog, which was a red flag because weight should not determine service dog access. I explained he weighs 60 pounds, and she said they do not allow animals over 45 pounds. I then asked her if she knew what a service animal was. She responded that it was an emotional support animal. I corrected her, explaining that our dog is a service animal trained to assist with our disabling conditions and alert us in medical emergencies. Despite this clarification, she insisted they could not accommodate him and said she would check with her manager. When I called back, I was told by the manager that it was their policy. Hoping it was a misunderstanding, I drove over in person with our service dog’s paperwork, which is not required but I carry for travel. Despite presenting this, we were still denied and no documentation or manager contact information was provided. Later, someone contacted me to offer mediation, but it failed. Instead of taking accountability or apologizing, the staff protected themselves and the business, showing no willingness to acknowledge their errors. While I had already filed a complaint with the ADA, this experience highlighted a lack of responsibility and understanding on their part. I am sharing this review as a permanent reminder about discrimination, the importance of proper training for employees, and the need for empathy and understanding when interacting with guests who rely on service animals. I sincerely hope these practices improve...