The Braid Gardn — Local services in Riverdale

I am writing to express my profound disappointment with my recent experience here. While I understand that the owner attempted to accommodate my schedule by squeezing me in, the overall quality of service was unfortunately unacceptable.

My primary concern is the unsatisfactory condition of my braids. The final result fell significantly short of expectations, leading me to question the stylist's skill and training. Beyond the poor quality of the braids themselves, the entire experience was marred by unprofessional conduct from the owner. This included yelling and the aggressive handling of salon equipment, creating a disruptive and uncomfortable environment for all patrons. The unpredictable nature of the salon's atmosphere, with strangers potentially seated nearby, heightened my discomfort.

Furthermore, I was overcharged despite paying a deposit. This is particularly concerning given the salon's advertising that included a shampoo and blow-dry service. The absence of clear pricing and the unexpected addition of hidden fees resulted in a significantly inflated final bill. This lack of transparency is unacceptable and, frankly, dishonest. I was particularly disturbed to witness the owner charging a child extra for a blow-dry, when the child had stated that this service had been provided free of charge on a previous visit. This inconsistency in pricing is deeply troubling.

As a fellow Black business owner, I initially hoped to support this establishment and contribute to the success of a Black-owned salon. However, my multiple experiences have consistently fallen far below acceptable standards. The salon’s persistent lateness, chronic overbooking, and consistently poor customer service have created a pattern of negative interactions. The fact that late fees are imposed despite the salon's own habitual lateness is further evidence of its disregard for its clientele. I am also concerned that the overwhelmingly positive online reviews might be fabricated, given my own negative experiences. The owner's unpleasant demeanor and bizarre behavior contribute to the overall poor management of the salon, which is clearly reflected in the subpar work of some stylists. The stylist training appears inadequate, resulting in inconsistent quality of services.

In conclusion, I cannot recommend [Salon Name] to anyone seeking a quality salon experience. The disregard for customer time, money, and loyalty is evident, and the overall experience was profoundly negative. I hope this feedback will contribute to improvements in the future.

My hair looks awful. Listening to her yell about her not coming into work anymore. Downing her stylist and on the phone yelling at her child. She didn’t feed her child since the day before and rushed my hair style to get home. I understand family comes first but she could have did my hair better. She also was implying that the walk in customers is too blame for her life not being in order. I hate my hair style and I was charged $100 for 4...

Worst experience ever!!! Sent a text this morning at 6am since they advertise they're open that early. I specifically asked if they take walk-ins and was told yes. When I got there I was greeted by a young lady(I'm assuming the one I was texting) and there was another lady laying on the couch, after waiting 30min and hearing the lady on the couch complain about how the other braider weren't showing upfisje finally got up and I thought I was going to get my hair braided...I told her all I'm looking for was 10-12 straight backs and she then told me that they can't do my hair after all since it's just her and the other girl...I said I asked if y'all did walk ins and was told yes, she said well we can't since we have appointments and it just them 2...lady you should've said that instead of having me drive all the way there at 7am! The other young lady needs to break away from that person, she's going to ruin her business and her reputation in the...

I tried to give this establishment a chance being it is black owned and I am a black business owner as well. However, unfortunately my few experiences with this "salon" has been below average standards. To elaborate further..this "salon", lacks professionalism. Theyre never on time, ALWAYS overbooking,rude,poor customer service, I hope they dont have the audacity to charge late fees when theyre exceptionally late. Based on my previous experiences I wouldnt be suprised if the reviews are fraudulent. The owner is also very unpleasant, unprofessional and unapproachable to be an owner, her demeanor is very bizarre. That would explain why her stylist are underperforming due to poor management. Some of these stylist could use more training the quality is very subpar at best..be mindful you get what you pay for. I would not recommend to anyone looking for quality service. This establishment does not value their customers time,money...