Taco Bell — Restaurant in Georgia

Was in the Drive-Thru on May 9th 2022 place the order was simple instructions of what not to put on there. I repeated it twice in the Drive-Thru got to the window they asked me several times. And because we're dealing with the allergy I decided to drive off I realized I had swiped my card and when I came back they refuse to give me a refund not only that they asked me to come inside and I told him if I come inside will you unlock the door because the door was locked and I didn't believe them but as I pulled around surely enough they did not open the door stole money from me and not only that she was talking to my young underage daughter about something she's supposed to have said to her through the drive-thru window very inappropriate very unprofessional and they had the worst attitude the girl at the window was talking to me like I was her age or younger first of all I'm a grown woman and ain't nobody going to talk to me disrespectfully not from a drive-through window when I pulled up very respectfully do not eat at this Taco Bell they don't get your order right and they're very disrespectful they steal your money and they don't refund you. The manager will not come to the window for nothing and again try to mislead me and Miss God me to tell me to come to the door when in fact nobody met me to unlock the door the manager kept trying to talk through a third party at the window and she refused to come...

This was "The worst experience I've ever had here". I put a order in through the app around 9pm and chose the drive thru pick up option given the dine in pick up was closed. I pull up and waited in line for 30 min! Just to get to the mic. During my 30 min wait I noticed orders sitting on the counter and tried to grab the attention of two young ladies inside, (employees) that were holding a conversation (not work related), to ask if they could pass me my order or possibly check it and was rudely passed off with a attitude and a waving of the hand. I finally make it to the window 30 min later and out comes my food. I pull away as to not block the window and check my order. Not only was it one of the orders that had been sitting the entire time, things were missing drinks were wrong and the food had gone soft. 40min in and I was hungry and basically over the experience. Instead of them having people order, pull up park, bring food to them and be able to get to online orders faster. They choose to hold personal conversations, ignore customer service and serve old food. I didn't eat it and will be disputing the charges to my bank because I couldn't cancel my online order before receiving the food. 2 weeks later "No" one has reached out to me as of yet to rectify any of this. Update: 7 months later no call message NOTHING so it goes to show you how they feel about you oh well 🤷 leaving this up as a...

Today is 3/7/2022, Its Been About 4 Months Now since This Happened, I Had a VERY VERY BAD Unforgettable Experience On The Evening of 11/19/2021 While DoorDashing Here All The Staff Members Need to be Overturned/ TERMINATED in this Establishment, All The Staff Including Management/ Leads Need more Training In Depth, all Staff Members Need to be More Friendlier and Need to be more Professional in Dealing/ Handling with Customers and Delivery Contractors, Based off My Personal Experience here If They Feel You Have Personally Disrespected Them The Staff Takes the LAW INTO THEIR OWN HANDS and Have you Arrested This Happened to me because their Drive Thur Time was Extremely High Smh They ACTUALLY Put Me & My Boyfriend Lives in Great Danger !!!! The Staff Horseplay and Ignore you and Treat you Like a Ghost at the Drive Thru Window, They Do Not Serve Guest with Urgency at All My Boyfriend and I Had A Very Frightening Experience Terrible Customer Service Experience at this Location And Could have Lossed our Lives and is Currently Fighting for Our Freedom In Jonesboro Courts to this Date as a Result of this Staff Unprofessionalism I Have Reported this Incident and Nobody from Corporate HR or The Legal Team Gotten back to me about this Please Respond back to me In Regards to this...