Mattress Firm Kalispell — Hotel in Kalispell

*2nd Update: Jay went out of his way to try and atone for the problem with the warehouse giving us one extremely used frame. It was sold as-is which we were not remembering from the sale but he explained & showed us on the receipt. He gave us an ether net cable to connect the frames to work jointly so that the gross remote doesn’t have to be used at all. He’s also going to find a remote showing less wear as well anyway. That said, the warehouse still gets only 1 star for not marking the one frame as the poor external condition it is. Note that the frame does work, it just looks like it came out of someone’s garage.

The Purple mattress (which if you read the below) was a return but we absolutely LOVE it! We are done with traditional mattresses, every single one we’ve had - including an expensive ones - have troughed not long after getting them. We did not like the Tempur-pedic (feels like being stuck in a pudding) and the Purple fit what we were looking for. Highly recommend!

**Update: The bed frame we actually received was obviously badly used, holes, wear, and the remote looked like it was off someone’s nightstand. Very very disappointed!!!

The sales experience review stays the same - 5 stars: Jay was wonderful! He was knowledgeable about the products and took his time explaining the different options. When we had questions, he was patient and gave us time to talk on our own without any pressure. We needed to save money and he found a returned Purple mattress that fit our budget. In short, he’s exactly what you want in a salesman. Definitely...

Beware of shady sales tactics.

A few months ago we came in to buy a mattress and applied for financing on the bed. The salesman who helped us said we were qualified through Koalofi to get financing. He told us that we would have 3 months interest free and then they would start charging interest and when I asked what the interest rate was he said “it’s pretty high - if you take the whole 12 months to pay it you’ll end up paying double for the bed.” So we said okay we will just pay it off in 3 months and it’s not a problem. Well 3 months roll around and I wasn’t gonna be able to pay the full balance for a couple more weeks so we decided “we will just pay a few hundred dollars interest and pay it off in a couple weeks - no problem” so when I got online two weeks later to pay it off I was obviously SHOCKED that the new payoff balance was more than the bed cost itself. So I look at the “lease” agreement to find out it never had interest, it was never even a loan. It was a rental agreement, saying we agreed to pay 3x what this bed was worth unless we paid it by this date we would get an early purchase “discount.”

So now we owe $,6000 on a $2,600 bed.

So don’t learn from our mistake, read the fine print, read the agreement for yourself before telling them to submit it, and don’t trust the salesmen who work here to do their part in explaining what you’re actually...

I was very impressed that Doug Evans felt like a real person and gave me his time and suggestions in making a big decision In selecting a Temp Ergo Smart frame for my up coming surgery. I then went to Bitney’s and was very disappointed that they steered me to another frame because it would take less time to get than the Temp Ergo they also carried. I am taking Doug’s word-when he looked it up-that the Ergo would take 2 or 21/2 weeks to come in. I would have selected five stars for Doug but I am hoping he was right about the Ergo coming in by 21/2 weeks. On the second visit, the manager of the Kalispell store seemed very brief with me. He was working with a couple when I came in and I was willing to wait. However, he gave me just enough time to take my order and credit card for the Temp Ego. He then went back to the first couple. I left feeling that I wasn’t quite through asking my questions. The manager did give me a $10. brake on the delivery because I talked to Doug on previous day and was impressed with his...