Hokkaido Ramen House&sushi Bar — Restaurant in Kalispell

Ordered sushi to go. When I went to pick up, the bag was triple knotted, so I had the option of ripping the bag open or trusting everything was correct (it wasn't). The individual working the register made a point of making sure I new where the tip line was on the receipt (for a to go order) which I found completely unnecessary and a bit rude. I almost didn't leave the tip I had planned on leaving, but I still did. After getting home with the order I discovered one of the specialty rolls was missing. I called, let them know, no big deal - it happens, and asked that they just refund the missing roll. The person said they were certain they put it in the bag...the bag I have emptied and am currently looking at! They made it quite clear from their attitude that they really couldn't be bothered, said a manager would have to approve a refund of such a large amount ($13.50), but that they didn't think it would happen. I asked that a manager call me then, never happened. As for food quality, the only good sushi was the eel, though what they call 2 pieces is what used to be one piece, now cut into 2 thin strips...same price. The spicy tuna roll wasn't spicy at all, and was mostly filler (panko bread crumbs). The rest of the fish was edible, but not great. I will not eat here again because of the quality, but mostly because of the treatment by...

My wife and I came a little before they closed and reopened the later time. We were pretty much seated right away which was nice. We have come here in the past and the food was okay we prefer the great falls location since it has more variety to the menu and their food is normally always tasty and delicious when we go to the great falls location and we really wanted to give the Kalispell location another try. We got two bowls of ramen and some sushi. My wife and I agreed the ramens were okay and semi lack luster. The broths were bland to us even given with the amount of ingredients in our bowls. The roll we got was a little sad as well compared to the quality the great falls location offers. The portion was definitely smaller compared to the other location and the quality of food is just not there for us either. Overall if you're new to ramen and never had it before this might be a location for people just being introduced to it otherwise we'll probably just stick to the great falls location. We wanted to add our server was so polite and kind despite the food being not the greatest, she was attentive and didn't rush us at all. We didn't catch her name but she might be new she had pinkish red hair but either way the service was at...

The food was great. The tables and seats were not cleaned properly, the floor wasn’t clean and I don’t think they ever perform deep cleaning into their schedule as there was dust on the lights, the windowsills, ledges and the service wasn’t great. My server was Izabella. She was nice at first, even gave me extra cherries on my Shirley temple. She was friendly until the food was prepared. I asked for extra noodles, she had to go back and put it in. She also had to go back for silverware, and my fiancé ordered regular miso, and they served him spicy. She then tried to tell me that that is the regular miso and that is just how it is. Every single other time we have come here everything was okay and we come here a lot. He orders the same thing every time, and so I know what she was saying is bull. Every time we ordered regular miso, it never came with spicy paste. I would recommend the food, but definitely won’t recommend this place if you want servers with rude tones, who tell you your wrong, make you feel stupid and do not correct incorrect orders when it was...