OYO Hotel Killeen — Hotel in Killeen

There was no stay. I prepaid for 2 nights online via Priceline. The room was for a homeless youth whom sent him in a lyft to the location.

When he arrived he was told that a $100.00 cash deposit was required. Cash was not mentioned anywhere in the Priceline itinerary only that a credit card may be required for incidentals. I called the clerk and literally couldn’t get two words out without being interrupted and eventually hung up on.

This man was clearly not intending to give a room to the youth from the very beginning and I fully believe that his race is the reason. I still showed up to the hotel with the cash, the clerk then said that the youth was “rude to him” so he will not check him in. He also threatened to call 911 on me for demanding a refund. With the exception of the time that I was being interrupted And hung up on by the hotel clerk I was actually on the phone with the youth and the ONLY thing said was “this is bullshit” regarding the additional undisclosed cash requirement. Hardly a reason to justify stealing the money I paid for the rooms.

There just so happened to be 2 police cars in front of the property attending to another matter. So I waited until they finished and asked for help. Explained what happened. One officer tried to convince the clerk to let us check in, to no avail. While he was doing that the other officer advised me that he has had this exact complaint many times with this hotel. Although he didn’t admit it, my guess is the victims were all black. He also agreed that what the clerk is doing and what the hotel gets away is absolutely bullshit…but there is nothing that they can...

I don’t recommend this place! These people have absolutely no training in Customer Service what so ever! Their advertising is deceiving. I called before making the reservation to ask questions and to see if they required a deposit and I was told “No”! I booked the reservation for my son, he gets to the hotel with all of the appropriate information. When he arrived there was no one at the reception, he wasn’t greeted at all, after he provided the reservation information, he was asked to provide an additional $50 deposit for “smoking” He spoke with the man at the reception which was extremely rude and I ended up calling to get a refund. This happened Wednesday July 7th. When I called they were super nice over the phone and apologized and everything, I was told that someone would contact me within 24-48 hrs & that I should receive an email…. Guess what? Is Friday the 9th, no phone call or email. I call again, I was told that they are waiting on the hotel manager to validate the information, they escalated my request and I have to wait for a phone call or email within another 24-48 hours. What a way to make FREE money out of other people and run a scam! I have read other reviews which I should have done prior to booking and they’re taking about bed bugs, and other things! That’s just plain disgusting. They should boycott this hotel & just close it down. No place of business should be Operating under these conditions. As if there’s not enough going on around in the world. I will post again an update, if I do get a call or email get my refund…...

Upon check in where my daughter and service animal, they advised me that I would have to pay an pet fee. Legally I've never been asked to pay an animal fee due to the fact that I have epilepsy and my animal is an alert service dog. I advised her that it was illegal to charge me but ended up paying the fee anyways due to the fact that I've never been through this situation. Once I got to the room, there was a dirty towel left in bathroom and had either lipstick or some kind of paint on the sheets. After doing a night of further investigations of my disability rights, during checkout I asked for my receipt, while recording I went to ask her to make sure she puts that fee on the receipt and advised her that what she did was illegal and if anybody else wanted to pursue legal actions they would get in trouble. She got very upset the fact that I was just educating her on disability rights. And goes to tell me how nothing is going to be done because of her experience getting bit by a so-called service animal in Walmart. Was not trying to cause an argument or a scene just slight educational information so it wouldn't hurt her business but it turned into an argument in front of customers because she tried to throw my pet fee in cash back at me so that she did not have to write that she charged me on the receipt. The fact that she knew that it was wrong but because she had a bad experience with service animals she based it upon my legal rights. Other than that the hotel...