Mattress King — Hotel in Lebanon

My experience with Mattress King started with their reasonable pricing through a web search for ‘discount mattresses’. The site was very user friendly. For my curiosity, I took the online quiz to see what type of mattress they would recommend for my sleeping habits. I received a personalized email from the CEO, Nate Grindle, with their suggested mattress and encouragment to make an appointment. I replied to his email explaining I was from another state searching to furnish a rental cabin near Lebanon and didn’t know exactly when I could be at their store. Days later, when I was 20 minutes away, I emailed quickly to set up a spur of the moment appointment. I was kindly greeted by Bob, the Lebanon store manager, by my first name. He knew exactly who I was because of Nate’s quick action to show further personal attention. Bob wasn’t a pushy salesman and answered all my questions. He allowed and encouraged me to try any bed and pillow. I was pretty specific about what I wanted and the price range I needed. He was able to meet every request. Late in the check out process I remembered a sale promotional that I had seen on the website so Bob quickly figured out how he could honor that promotion. I basically got 2 really comfy pillows free when they waved the sales tax. Bob said they offer different promotionals all the time. To top off my experience, I emailed Nate when I got home, asking if they’d hold 2 more of their dough pillows for me till I return in a month to the area. He quickly replied that they had 4 left and would have them ready when I returned!

Talk about amazing customer service!!! This company knows how to go above and beyond to treat people right. I felt very blessed and can’t wait to get the other pillows for my other bedroom.

Thank you Nate and Bob!!! By the way, best nights sleep on the new...

I went in at Mattress king in Lebanon Tn. I told a sweet woman named Sherry. I was looking for a Mattress, because my springs on my old Mattress was hitting my body. She had me lay down on 2 mattresses. I told her iIwant to order a Queen size Sealy. We went to the desk they said they would deliver it on the 18th of June. When a you white man and a young black man came to the door they came inside and started taking my old Mattress out while the bringing other one in and started putting it together in my bedroom. Half way through with them getting done. They called me back to my bedroom and said they brought the Wong Mattress. He told me to call the office and have them reschedule a new delivery. About 1/2 hour Sherry called me and andbsaid management told her to tell me to keep it for 30 days to see if I liked it. Since she was so nice I agreed to try it out. She told me in the meantime she would schedule a new delivery, and I could come and pay the difference. I said ok, thank you so much. I hope you have a blessed day. Then as I was leaving I asked her if she wanted to go...

The salesman at the Lebanon Tennessee Mattress King is very shady. I bought a very expensive adjustable bed and mattress from him and it was supposed to be King size. He had the delivery guys to bring a Queen size in both. My Mom was at my home to let the guys deliver this, I was at work. She called me and said you have a huge void space in your bed, I immediately left work to come home to find they had actually attempted to install a Queen size base and mattress in a King size bed frame. I was livid and I called the guy and he said too bad it is out of range for you to replace this. My Mom bought a Queen size from him and it was correct. He was rude and would not help me at all. I have told everybody I know of this experience, be careful the scammers pretending to be legit salesman with a guarantee on your purchase!! I do not wish bad will on anybody even when they do me wrong, not my job to judge or condemn but I hope it bothered him the way he did me!! Beware!! I didn't want to give even 1 star but I could not post this without one. I wish the company would make...