InnSeason Resorts Pollard Brook — Hotel in Lincoln

How I was treated here was completely unacceptable. If it was a mistake or one time thing. I would have been taken care of. Instead I have to write this review. So, I am on line looking around for a much needed vacation. I click on click bait for TRIPJOY ADVANTAGE promoting In Season Resorts. I get a call a week later about 5 free nights a $100 amazon card. I just need to see a presentation. I am excited. I am looking for a vacation time share. I ski it is perfect. I am also getting an incentive for something I already am doing. I go up room is nice just bulb out. I wake up for presentation in a great mood. I am in my head sold pretty much. I am sitting waiting. They are late. A gentleman in front of me is being berated by the salesman's alleged manager. The whole time the guest is being calm. I go up to front desk and say I hope I am not treated in that manner. They so no worries. I sit down. The guest is brought out back. 10 minutes later the guest storms off upset. Saying you guys get me down here too treat me like this etc. Adam comes out. I tell him my name he asks about my significant other. I explain she is here but has nothing to do with finances and she is watching my kid. After everything I just witnessed and double checked that what happened to the previous guest wouldn't happen to me. Well it did. He says, well I don't care you can just leave then. In a demeaning manner.I am thinking in my head, "what just happened ".Expecting no sir you have too be with your baby's mom, let me get my manager, pretty much anything than leave. I am looking to buy a time share and you invite me and this is how I am treated.He gets his manager. I tell him same thing she is here, I can bring her, but like I told Adam she is watching our kid and has nothing too do with my finances. I say Idc about the gifts. I am in Sales.The reason why the company wants the so called significant other is so when it comes down to negotiating they want all decision makers available.Which I now have stated twice they were. I just am interested in the time share. He now wants to dive into WHY I brought my daughter and her mom. He is talking to me in a condescending manner as well. He is just ranting at this point. I am now thinking are these people out of their minds or is it me. I brought them because they would be using it. Still I'm soo confused and can't really believe how I was just treated. We leave I am driving I see the guest that just got talked down to by In Season pulled over by the police. I am thinking this place just called the police on the guest. So, I know how I was just treated, and there is no way I am letting him get arrested. We pull over and it turns out the guest called the police on Inn Season Resorts. The cop knew the owner and realizes this is a serious problem. After all this I actually reached out to them. NO CALL from In Season. I talk to Brian who says we can get you another night and the gifts. I am thinking REALLY. That's it. To fix a situation that got this way out of hand. The initial call talked about how legit and reputable the campaign is. They do not advertise they use WORD OF MOUTH that is why they give a 100 g.c. and 5 weeknights. For my horrible experience. The gifts I don't really care about and a free night. He talks about how the night has a cost. I express that's all you can do. He says if I purchase he will get me a great discount. Still getting gifts and the night. I am Happy. I get a call Monday from Justine. Today I call back and she tells me there is no free night. I finally had ENOUGH. I say have Brian call me. It has been almost 3 weeks now. This place has no idea what they are doing. There customer service and guest relations are horrible. I asked the front desk about the horse back riding that is advertised all over the resort. She had no idea what I was talking about. Do not waste your time or money here. Unless you only want the $100 and 5 free nights. Of course go and 😉How I was treated here was completely unacceptable. If it was a mistake or one time thing. I would have been...

Can I give a ZERO STARS???! My family and I were approached by a couple of sales reps at the NH Motor Speedway and we were offered a free night stay at your resort. We were assured we would have a free night stay and that accommodations would be made for our family. I called today (6.20.19) and spoke with Erin Speaksman to schedule the stay and seminar. After I received the email, I realized it was only a ONE bedroom but there are four (4) of us staying in the room. I called to the resort directly and spoke with Meghan who was VERY helpful and stated that there should be able to be an accommodation for us. To be sure, I called back to the same number I had previously spoke to Erin at just to confirm, I would not want to drag my family up there and have everyone uncomfortable and not accommodated. Another young lady answered the phone and was not very helpful. She told me that we could only get the one room and she suggested I leave my 15-year-old home while the rest of us traveled up North. She also suggested that if I did not want to leave my child home, that my 15-year-old and my 9-year-old little girl, sleep in the same bed. She suggested putting a pillow between them. I explained to her that both the options she gave me were inappropriate and not very accommodating and I requested to speak to her Manager to see if someone else can help us better. The whole idea of doing this is so our family would want to come up there again and stay at your other resorts. We travel quite a bit between the White Mountains, Cape Cod and Maine. Erin Speaksman gets on the phone and proceeds to tell me that we are no longer welcome to our stay, she would "check in to it" regarding our refund, refused to send me a cancellation confirmation, and told me that me and my family are not welcome at ANY of your resorts. I was very confused and I re-explained the conversation with her rep again and Erin proceeded to confirm that my family was not welcome and she didn't care what I said, she knows her employee longer than myself and we aren't welcome. She stated her employee was crying because of what she had said and that was not "okay" with her. Again, I explained, we were only asking for a sleeping cot. She said yes, you could have got one but now you are no longer welcome. I then proceeded to resort to calling corporate. Erin intercepted the call and told me I would not be allowed to speak with ANYONE, ever again, at Inn Season and hung up on me. I finally emailed her with the details of our reservation and cancellation, requesting a refund which in return she did reply that we would receive a refund and "we would not be hearing from Inn Season again". All in all, I find this to be completely unprofessional and now my children are disappointed that they will not get to spend the weekend at your facility. In addition, my husband and I were really looking forward to finding out more about what your organization had to offer. I find it a shame that because a representative made an inappropriate suggestion and she simply could have apologized, followed by a General Manager behaving so immaturely when all she had to do was apologize on behalf of her employee and accommodate our family with a sleeping cot. I would hope someone within your corporation has enough decency to contact me and at least apologize for what my family has just been...

It was a decent enough place to stay, as it was very clean and spacious. However, there are some issues here that were frustrating:

1. A big reason we booked Pollard Brook was because of the convenient shuttle access. Instead of lugging my gear with me and dealing with parking over at Loon, supposedly we could hop on and off the shuttle in our gear, which circles every 25 minutes between the resort and the mountain. This was not our experience. First, this shuttle is not exclusively for Pollard Brook. It runs between 3 different resorts. Second, we stood at the pick up area at Loon waiting to head back to the resort for OVER AN HOUR. We had to call the front desk 3 times to figure out where the shuttle driver was until they finally contacted him. Apparently the driver decided to take a random break from the route at 1pm. We're definitely okay with someone having a lunch break, but why wasn't this advertised?? We were told that it runs all day in 25 minute increments until 5pm, so we were more than a little displeased when we realized that the shuttle, an amenity that was supposed to make our trip easier, actually made our trip far more inconvenient than if we had just dealt with trying to park at Loon.

2. The other big reason we booked Pollard Brook was for the fireplace in the room. On our first night, the fireplace wouldn't stay on longer than 30 seconds at a time, so maintenance had to come into our unit to repair it as we were trying to relax. The gentleman was friendly enough, but this isn't really what you want to deal with on the first night of vacation. The fireplace also has a timer on the wall that makes a clicking sound the entire time the fireplace is turned on.

3. There is a full size coffee pot in the room, but no coffee filters? The coffee packets provided don't even provide a full pot even when you put two of them in the filter basket. Considering we booked a three bedroom unit this made no sense.

Overall, I might return because the rooms were comfortable. I just don't recommend anyone book this place if looking for shuttle service to Loon or a peaceful fireplace that doesn't click. Bring your own coffee and...