GameStop — Local services in Lincoln

I will try to keep this injustice situation short: On 10/15/2023 @ about 1600 my family of 6 decided to go to Gamestop. My 10 year old was accompanied by my teenager as they were walking into the store, when they were immediately kicked out becuse they were not accompanied by adults. So they turned around and walked back to us. We weren't far as we my wife and I along with our 2 youngest were right behind them headed the same way. We all entered, my two oldest went to try out the new Mario Wonder game before we pre-order it. My wife went to browse the merchandise, as she looked at the mugs the employee yelled at her from over the counter. He yelled"don't touch that stuff" with an aggressive attitude. My wife tried to explain to him that she is interested and would like to observe it closely. The employee continued to yell and not give her a chance to explain. I stepped in and asked how are we to know what's the price without touching it as there was not a price on the shelf. The employee continued to get agitated and told us to get out from the store. We tried to ignore the confrontation but he threatened us with calling security on us. So we decided to leave even though we were not causing any harm. Before I left I asked for hid name and refused to give and store number which he gave me a false store number. Which I found out becuse, I called corporate to report the situation. So we didn't get to pre-order Mario wonder or to purchase anymerchandise. As I called corporate right outside the store. Other customers coming out from Gamestop were telling us they were sorry we had to go through that and that it was unacceptable. One customer even added they were browsing the same items and were not even confronted. In that short time frame another "colored" customer (I hate to say it like that) was also kicked out for touching merchandise that were not breakable. There's more to the story but, tried to keep it short.

I don't recommend this store. It was a very unprofessional and a not family friendly...

I recently had a terrible experience at GameStop that left me feeling scammed and frustrated. I purchased a wired controller for $39.99 and was convinced by the salesperson that I needed a year warranty for an additional $10. They assured me that if any issues arose with the controller, I could simply bring it back to the store and have it fixed or replaced.

However, when I encountered a problem with the controller and visited GameStop to take advantage of the warranty, the store staff informed me that I didn't have a warranty at all. To make matters worse, they demanded that I show them a card that I was never provided with at the time of purchase. It was clear that GameStop had no intention of honoring their promises, and I felt like a victim of a scam.

What angers me the most is the blatant deception and lack of accountability from GameStop. They misled me into paying extra for a warranty that they conveniently "forgot" to provide. It's unbelievable that a reputable retailer would engage in such deceptive practices. It's disheartening to think that they prioritize making a quick buck over the satisfaction and trust of their customers.

Had I known GameStop's true intentions, I would have never fallen for their scam. I could have easily purchased a new controller from a different store, saving myself the money and the headache. GameStop's false promises and refusal to rectify the situation have tarnished my perception of the company, and I strongly advise others to be cautious when dealing with them.

In conclusion, GameStop's warranty scheme is nothing more than a deceitful ploy to squeeze extra money out of unsuspecting customers. Don't be fooled by their false assurances and empty promises. Save yourself the disappointment and avoid GameStop for your gaming needs. There are plenty of reputable alternatives out there that will provide better service and...

I went there yesterday 4/14/2023 around 3pm with my husband and twins. We bought a strike pack for our Xbox controller. When we walked in the cashier was on the phone ranting about some one I’m assuming that was interviewed talking about his availability. There was us, and four other people waiting to be helped. She then called someone I think on her personal phone. I’m not really sure. But, her attitude was just sh!tty.

Well fast forward, we got home. Attempted to use the striker pack and it wouldn’t work. Wouldn’t turn on. Nothing. We had everything plugged in, updated the software, everything.

We went back today 4/15/2023 around 1230 pm. She was there again standing behind the counter texting on her phone.

There was a nice gentleman that greeted me almost immediately after walking in. I told him the item wasn’t working and we had just bought it yesterday and I’d like a refund. He turned to the other two employees (one being the girl from yesterday) and another gentleman. He told them I wanted to return the item because it wasn’t working. She didn’t want to allow them to do it. One of the gentleman was like “well, she just bought it literally less than 24 hours ago and it’s defective. That’s not her fault.” She complained the box was torn. He said “what does it matter? We are returning it as defective. This isn’t her fault. I’m flexible with the return policy but, it’s up to you.” She rolled her eyes turned to the original guy helping me and goes “I guess we are returning it as defective.”

Like, miss ma’am. I paid for something that’s not working… why would I keep it and why should it be blamed on me? The box is torn but, it literally doesn’t work. Honestly I wouldn’t recommend this place to anyone UNLESS only the gentlemen are working. The lady is beyond rude for no reason and...