T-Mobile — Local services in Northville Charter Township

I honestly dread to go to this sprint store only because of their horrible customer service. After being a loyal customer for years I am considering on changing service providers because of bad customer service. I actually like sprint service but this isn't the first time we dealt with bad customer service here.

So I made a big mistake and dropped my s7 edge, which caused a big crack on my screen. Went into the store around 3, one of the employees scheduled an app at 4 and so I left and came back at 4. When I came back I learned that they lost my appointment, which was fine so scheduled another appointment. This time waited an hour for the tech to talk to me, in which I had to approach her because she was busy conversing (not business related) with her coworker. Waited a full hour with no updates to only be told that I had to pay a deductible fee of $100 which I didn't know about because I was told that cracked screens where taken care of when you have insurance. I was upset because when I was paying the insurance, I was never told about that. I guess it is my fault, should have looked more into it but I had trusted the employee. Out of courtesy, I left because it was near closing time on a Sunday.

Came back another day, walked in the store without a greeting, approached the first guy I saw and explained that my phone screen cracked. Took me to the tech and he said to wait here while I go check if I have the piece. Unfortunately they didn't and so he proceeded to tell me my options. Which was fine. One, I have my phone shipped to the warehouse, it takes about 7 days which I said I couldn't be away from my phone for that long. Two, you could ask other stores whether or not they have the piece. This made me mad because he gave me a few phone numbers of other stores and told ME to call them. I work in sales and never have asked the client to call other stores if I am able to check for them, just poor client service. Then I asked him, are you able to order the piece in. In which he said, yes but we won't know when it comes in and proceeded to tell me about another client of his ordering a piece months ago and it still hasn't came in. So you are telling me in the year of 2017, you don't know how to track orders or expedite shipping for your clients?? My jaw dropped hearing that answer. Literally lost all words, got mad and left.

Isn't this...

I want to start by saying that I had T-Mobile cell phone service for over 25 years and always purchased phones through the phone kiosk at Costco. In April, I decided to cancel my service because AT&T had a great deal for my family of 5 to get new phones at a huge discount with a comparable phone plan. When I cancelled service with T-mobile I received a paper statement and noticed that I had been billed for Hulu which I never authorized as I already have Hulu that I pay for separately. The kicker is everyone claims they can’t tell me how long I have been billed for it because they say that once service is cancelled, they don’t have visibility to my past bills. Additionally, they sent me a bill for $140 for one line that didn’t get ported over in time for the billing cycle end. I was only paying $187 for 5 lines and they charged me $140 for 1 line for 5 days of service and refuse to pro- rate me or credit the Hulu overcharges. I called T mobile customer support (which was clearly overseas) and they told me that I needed to go into a retail location and that they could help me with this issue. When I went into this location today, the guy working acted indifferent and told me that they couldn’t help. When I explained what I was told the sales rep proceeded to call customer service and then hung up and told me he couldn’t help. I called my bank and am disputing the charge but do yourself a favor and. DO NOT GET...

RUDE&LAZY Went in having issues with my phone. I had researched ahead of time & was pretty sure I knew what was wrong & would need a new one. The first technician didn't want to listen to anything I had to say & told me "doesnt matter what 'they' (technical support) told you we have procedures." She clearly was annoyed, & passed me onto another associate, which I overheard. I went along with their "procedure" which was to back up my phone, which I was 90% sure wouldn't work (& was trying to explain earlier) Only to be sent to Starbucks to "use their Internet bc it's faster" (& store was empty). I was there for over 2.5 HOURS and they NEVER ORDERED the phone. Oh, they also couldn't help with the data overages caused by the issue I went IN for & spent ANOTHER 2hours on the phone with costumer service!! It's now been two weeks, it's finally in & I don't even want to go get it bc of the consistent hassle & no I'm not exaggerating. Im so done with sprint. 😤😩🔫🔫

PS I've never written a damn review...