Days Inn & Suites by Wyndham Logan — Hotel in Logan

This is the story of the WORST hotel experience I have EVER had, by a very wide margin.||||My ex wife and I travelled to Logan with our son to move him in to college. We had separate rooms, but booked together via a travel site.||||When we got there, our first impression was like WTF?!?? Because it looks nothing like the pictures, and if it wasn’t Utah I would have been certain the place was full of women of the night and drug dealers plying their trade. It’s gross.||||But we were there, we were tired so we decide to check in. The girl that checked us in was awesome and helpful. My ex and I checked in separately, both signing check in paperwork and having our credit cards charged. Both of us get our keys, and go to our rooms. She got 211 and I got 230. This is important.||||After going up to the rooms, my ex immediately discovers that her room is full of bugs. So we go back to check in, ask for her to get a new room, and let the girl know that if the new room is the same, she would be moving hotels and wanting a refund. The helpful girl then moves my ex from 211 to 225, and when my ex goes up to shower, she immediately finds the new room infested as well.||||When we go down to the front desk, the helpful girl is gone, and has been replaced by someone who service wise, was the exact opposite of his predecessor, and as I would come to find out utterly useless in the role of customer service I am assuming he was hired to provide. We very slowly, and in excruciating detail reexplain the whole thing to him, that I am going to keep my room, and my ex is going to leave and wants a refund. He checks her out, and we go finish moving our son into college.||||When we are done I get back to the hotel and my room key doesn’t work. So I go to the front desk to get my room keys fixed, and immediately see all of my possessions just sitting at the front desk, having been moved out of my room without my permission.||||I immediately am angry, and ask why they felt the need to interact with my property in any way. The new guy tells me that I checked out. Then I was like “no, my ex checked out of 225, and I kept 230”. And then he changed tack, said that I never checked in or paid for the room. So I show him my room keys for 230, and the charge in my online banking from that hotel, for the room, less than 90 minutes prior. He said he couldn’t find the paperwork I signed, and without that, it didn’t happen. Then I stood there for 40 minutes, while he called someone. I told him to show me the papers and I would show him which one I signed, and he said “I can’t do that, it’s not here, so you can’t prove it”. To which I responded “then why in gods name was I given a room key!!!!!” And instead of responding he just kind of mumbled and intentionally avoided looking in my direction, or responding to any of my questions. I ended up moving hotels and am in the process of disputing the charge with my bank. This whole process cost me at least two hours and I had to at least temporarily pay for two hotel rooms for the same night.||||If you stay at this hotel, do so at your peril. If you go to check in, and a heavyset guy with long, unwashed hair and painted fingernails, who speaks very softly and mumbles, is at the front desk, RUN.||||Edit: Instead of contacting me and apologizing for my experience, the hotel instead contacted Tripadvisor and tried to have my review removed. That one fact should tell you everything that you...

Quick synopsis: We were threatened with violence by the guests next door and they were loud the whole night into the early morning. Management claimed that the police were called but there was no police report filed and we weren't notified that night. Management argued with me and downplayed my experience and as far as we were concerned, did not accommodate us in any appropriate way. DO. NOT. STAY. HERE.

We stayed one night at the Days Inn in Logan, UT. We had the absolute worst experience I've ever had staying at a hotel. The hotel guests next to us were being very loud. It was past midnight and they were not quieting down (playing music really loudly, yelling, playing instruments, laughing, etc.) We called the front desk and let them know. We were told they would address the situation and ask that they quiet down. Around 2:00 AM, we were woken up again by the same people continuing to be very noisy. My boyfriend lightly tapped on the wall as a "courtesy" reminder that people were trying to sleep next door. Soon after, a man showed up at our door threatening with violence and continued to pound on our door. We panicked and were immediately terrified. I was too scared to call the police because it wasn't our private property and I was scared that the people next door would find out, and after the police left, we wouldn't have any way to defend ourselves. We called the front desk assuming they would call the police and handle the situation. Three hours went by and nothing was done. We were watching out the window for over an hour and never saw any police come by or hotel staff addressing the situation. They continued to yell through the wall, "Go to sleep!" and we just sat in the room hoping the person next door didn't come back. I finally fell asleep around 5 AM when the noise went down. The next morning when we went to check out, the person at the front desk gave us the information for the manager and that was it. From there, I wanted to have our concerns about our stay be heard and understood from the manager. We had hoped we could find some sort of resolution to ensure that we felt like we were safe, being taken care and that we got the service that we paid for. The manager had no sympathy for our experience. She downplayed my experience after explaining it to her responding sarcastically with, "So you want us to pay...for one person causing a little bit of noise?" and continued to argue with me. She yelled at me over the phone about how WE handled the situation and insisted WE should have called the police. She continued to tell me that the police were in fact called and that the hotel did everything they could have done.There was no police report filed and as I said, we watched out of the window and never saw any police. To say that this was a bad experience is an UNDERSTATEMENT. There is no reason for a customer to feel unsafe. There is no reason for a manager to argue with a customer, especially when the customer was in fear of their life, and there is certainly no reason for belittling a customer and downplaying a...

If I could give a zero I would. I reserved 8 hotel rooms at the beginning of January for a college visit for some students. I held the rooms with my personal credit card due to not having access to a district card. The reservation was for March 18, 2022 checking out March 19, 2022. The trip ended up getting cancelled due to lack of participation. I called to cancel February 1, 2022 spoke with a woman at the front desk. She said it was cancelled to problem. I cancelled over a month before the reservation. I did not receive a cancellation confirmation but I was not concerned I thought it was cancelled and that was the end of it. But to my surprise March 21, 2022 I was charged $112.56 *8 totaling $900.56 for hotel rooms I cancelled back in February. I called first thing Monday morning 3/22/22 spoke with the manager. He was a complete jerk! He was so rude, not helpful and unwilling to help at all. I have never experienced such awful customer service and people skills in my life! I told him I cancelled over a month ago why was I being charged and he said there was no proof I cancelled so there is nothing he would do. Because the hotel did not do their job and cancel when I called in February I am stuck with a $900.56 bill. I am absolutely disgusted by the lack of customer service, communication, work and ignorance from that manager I received. I am in complete disbelief Days Inn can get away with this! I would never recommend this place to anyone. I will be taking this matter to the Better Business...