Spray Beach Oceanfront Hotel — Hotel in Long Beach Township

Liar liar pants on fire! This dishonest hotel does not handle their mistakes properly at all, and this was a BIG one. My mother in law traveled by plane to our home, then the next day we drove her and our two children 4 hours to this hotel. I booked two rooms for Our August trip all the way back in February. A Saturday night and Sunday night Leave on Monday. ||Upon arrival first you should know there are no parking tags for your car. So good luck getting a spot. There is a restaurant on site, so anyone can park in their parking lot. ||When I went to the front desk the woman said she found only one room under my name. I booked both rooms and paid for them in full on the same day at the same time in February. It wasn’t until I showed my reservation confirmation proving my reservation of both rooms for the same dates that Eventually the second receptionist (front desk manager), said she found it but get this….she said someone called 3 days prior to our trip and changed the date for one of the rooms. She said someone changed it so instead of checking in on Saturday, one of the rooms were only available from Sunday -Tuesday!!!||Obviously this was a huge mistake on their part. There would be no reason for us to move our date one day for just one room leaving our mother in law roomless for a night. We asked her who called, and she said she didn’t know. When she read my email and phone number back to me they were not my email or phone number!!! She then tried to pretend she was on the wrong page lol. Obviously someone with the same last name changed their date and they changed our room instead. ||Eventually after a lot of back and forth and me showing her the confirmation she admitted it was an error on their part with no apology. She went on to tell us that their hotel was booked. We had ONE room now with two beds for my husband and I, my two sons and my handicapped mother in law.|| She Went behind a closed door to talk to a manager (which never spoke to us face to face at any point), and came out with a terrible solution. She told us she would send my mother in law to one of their other hotels in SHIP BOTTOM for the night lol. My mother in law has a cane and can hardly walk, but we were suppose to (at 5pm after traveling), drive her all the way to ship bottom, check her in, carry her luggage in, set her up, drive back to our room get set up, then keep driving her back and forth that night as needed. Then we were expected to pick her up in the morning help her walk to the car so we could now go about our day then check her out at 11 pack her stuff back in our car and check back into the spray beach when her room would be ready on the second night. What a horrible solution. ||I explained that’s not going to work. I told the front desk that they can give us a cot, and she will have to sleep on it in our room for the night. Another terrible option but since they gave our room away that night I didn’t have much of a choice.|| I let them know that this is completely unacceptable and I will be expecting compensation for both nights for my mother in laws room. Perfectly understandable? Nope. Can you believe these people tried to just give the money back for the one night? Of course they had to give us the money back for one night, we didn’t get a room!! What about for our major hassle and inconvenience? Not one “sorry”, not one comp, nothing. ||My husband spent now more time on the phone on our nightmare vacation talking to hotels dot com where we made the reservation. They put us on hold while they spoke to our hotel, came back on the phone and assured us we would be fully compensated for both nights for the one room. ||We went about our vacation as usual and tried to make the best of a terrible situation. The day we checked out we asked for receipts for both of our rooms. They printed out a receipt for the one room then said “no charge for the second room”.|| When we got home I check my bank account for the refunds but saw they only refunded one room then added more charges to my card. Can you believe it took two more weeks of us calling them where they tried lying AGAIN and again. They said they never agreed to the second night compensation. We asked for a hotel manager numerous times and never got one. The front desk manager refused to let us talk to a hotel manager saying that person wasn’t available every time we asked. ||Eventually after two weeks the very dishonest front desk manager yelled at my husband saying you’ll get your refund! As if we did something wrong.||You might get lucky and not have this exact problem, but just know, if you do have an issue, they will NOT make...

Liar liar pants on fire! This dishonest hotel does not handle their mistakes properly at all, and this was a BIG one. My mother in law traveled by plane to our home, then the next day we drove her and our two children 4 hours to this hotel. I booked two rooms for Our August trip all the way back in February. A Saturday night and Sunday night Leave on Monday. ||Upon arrival first you should know there are no parking tags for your car. So good luck getting a spot. There is a restaurant on site, so anyone can park in their parking lot. ||When I went to the front desk the woman said she found only one room under my name. I booked both rooms and paid for them in full on the same day at the same time in February. It wasn’t until I showed my reservation confirmation proving my reservation of both rooms for the same dates that Eventually the second receptionist (front desk manager), said she found it but get this….she said someone called 3 days prior to our trip and changed the date for one of the rooms. She said someone changed it so instead of checking in on Saturday, one of the rooms were only available from Sunday -Tuesday!!!||Obviously this was a huge mistake on their part. There would be no reason for us to move our date one day for just one room leaving our mother in law roomless for a night. We asked her who called, and she said she didn’t know. When she read my email and phone number back to me they were not my email or phone number!!! She then tried to pretend she was on the wrong page lol. Obviously someone with the same last name changed their date and they changed our room instead. ||Eventually after a lot of back and forth and me showing her the confirmation she admitted it was an error on their part with no apology. She went on to tell us that their hotel was booked. We had ONE room now with two beds for my husband and I, my two sons and my handicapped mother in law.|| She Went behind a closed door to talk to a manager (which never spoke to us face to face at any point), and came out with a terrible solution. She told us she would send my mother in law to one of their other hotels in SHIP BOTTOM for the night lol. My mother in law has a cane and can hardly walk, but we were suppose to (at 5pm after traveling), drive her all the way to ship bottom, check her in, carry her luggage in, set her up, drive back to our room get set up, then keep driving her back and forth that night as needed. Then we were expected to pick her up in the morning help her walk to the car so we could now go about our day then check her out at 11 pack her stuff back in our car and check back into the spray beach when her room would be ready on the second night. What a horrible solution. ||I explained that’s not going to work. I told the front desk that they can give us a cot, and she will have to sleep on it in our room for the night. Another terrible option but since they gave our room away that night I didn’t have much of a choice.|| I let them know that this is completely unacceptable and I will be expecting compensation for both nights for my mother in laws room. Perfectly understandable? Nope. Can you believe these people tried to just give the money back for the one night? Of course they had to give us the money back for one night, we didn’t get a room!! What about for our major hassle and inconvenience? Not one “sorry”, not one comp, nothing. ||My husband spent now more time on the phone on our nightmare vacation talking to hotels dot com where we made the reservation. They put us on hold while they spoke to our hotel, came back on the phone and assured us we would be fully compensated for both nights for the one room. ||We went about our vacation as usual and tried to make the best of a terrible situation. The day we checked out we asked for receipts for both of our rooms. They printed out a receipt for the one room then said “no charge for the second room”.|| When we got home I check my bank account for the refunds but saw they only refunded one room then added more charges to my card. Can you believe it took two more weeks of us calling them where they tried lying AGAIN and again. They said they never agreed to the second night compensation. We asked for a hotel manager numerous times and never got one. The front desk manager refused to let us talk to a hotel manager saying that person wasn’t available every time we asked. ||Eventually after two weeks the very dishonest front desk manager yelled at my husband saying you’ll get your refund! As if we did something wrong.||You might get lucky and not have this exact problem, but just know, if you do have an issue, they will NOT make...

First time eating at Spray Beach with the family. The atmosphere is a little odd as it looks like a lounge, sports bar and restraint that also has outdoor seating too for the summer months. We went in the off season so it was not very busy which was nice.

The menu had a nice selection of food and on average around $16/entree unless you get in for the early bird special which includes tons of food -- soup, salad, entree and dessert.

The service was a little slow and the server was a little odd to day the least and many of the staff could not answer basic food questions which always shocks me. Tried to find out the size of the Calamari appetizer but nobody really knew -- but we started with a spicy calamari which had capers and hot peppers mixed in. The Calamari was cooked perfectly but the pepper mixture was just on the bottom of the plate and was not mixed in -- this should have been tossed as we had to toss it at our table.

Next the soup came -- which was Manhattan Clam Chowder and was very fresh and had great flavor, the salad was just okay -- nothing to rave about though. Our entrees took about 20 minutes or so to arrive. On the order list was sea scallops, chicken parm and seafood marinara -- which I asked for them to make it spicy which usually the chefs love to do.

The Sea Scallops were a nice size and had 6 on the plate and tasted very fresh and not over cooked. The chicken Parm was a nice size as well and had good flavor and was very moist. My seafood marinara was not spicy at all -- the seafood was excellent and the pasta was perfectly cooked -- however the sauce tasted almost like chef Boyardee and it was not spicy at all -- -I think they should revisit the sauce and use a new recipe -- other than that it was very good.

Dessert was a rainbow sherbet which was a nice way to finish the meal. Overall I would say Spray Beach had a good selection of food that was very tasty. Service needed some help and should be trained about their food selections as well as watch for empty glasses which is a big pet-peeve of mine.

Over all I would give Spray Beach one Damn Good Review and would be happy to return and give them...