Residence by Marriott Inn Long Beach — Hotel in Long Beach

"Never again. If you're thinking 'it's a Marriott, how bad could it be?' — think again."

Checked in late after a long day of travel expecting at least the basics: a clean room, a working shower, and maybe even the "hospitality" Marriott claims to be known for. Instead:

The room smelled like someone microwaved fish and then tried to cover it with Febreze.

The shower knob spun in circles like a wheel of fortune — except every option was 'lukewarm drizzle.'

Housekeeping must've been on strike or sleep mode because there were someone else's toenail clippings on the carpet. Yes. Toenails.

I asked for a quiet room — they put me directly above the loading dock. I now know the sound of a dumpster being slammed at 5:12 AM.

I brought this up to the front desk and was met with the customer service equivalent of a shrug. No apology, no room switch, not even a comped coffee.

I've stayed in roadside motels with more attention to detail and fewer toenails.

Do...

I rarely leave negative reviews, but I feel this needs to be shared. My experience at this hotel was extremely underwhelming and frustrating.

From the moment I arrived, things felt disorganized. The front desk staff seemed indifferent and didn’t offer much help or warmth. The room was not properly cleaned — there were stains on the bedding and hair in the bathroom, which was very off-putting.

To make things worse: • The AC didn’t work, and the room was stuffy the entire time. • Wi-Fi was unreliable, which made it difficult for me to work or stay connected. • Noise from other rooms and the hallway kept me up most of the night.

I tried bringing up my concerns, but staff brushed it off and offered no real solutions. For the price I paid, I expected much better service and cleanliness.

Unfortunately, I won’t be returning and can’t recommend this...

I was very happy with my recent 3-night stay. I was able to get the two-story room, which was very nice. It allowed my husband to work downstairs, and I could get some work done upstairs. Loved the fireplace. Everything was nice and clean.

High five to both Justin (at the front desk in the evenings), and Asia (on the front desk in the mornings)! Both were super helpful, professional and friendly!

Now, I will say that they could use some improvement on the selections for breakfast. Add pancakes/waffles, or scrambled eggs, and how about potatoes? Get the smaller bagels, maybe ..(?)

But, I thoroughly enjoyed my stay there. Was able to walk right next door to get lunch and dinner (sandwich or tacos, chicken). And there are a couple of places across the street at the corner.

I...