Aloft McAllen — Hotel in McAllen

Ok, technically I am giving this a 3.8 out of five stars overall. The staff of course were wonderful please don't get me wrong. They were wonderful to talk to. What I am concerned is that the design and certain ways how this hotel - even though it's a Marriott Brand - operates. The heaters for my room and for my other relatives were not working right till the repairman - who was great - fixed it. As for the bathroom (where the toilet and shower were)…it felt too cramped. The overall design for the room and bathroom sink was not that appealing for me. I understand design for a certain generation and for convenience is key to this hotel’s approach - but many sorts of people would come over here for the a comfortable experience and affordable price admission for the rooms. Every guest will have their own tastes. The design of the hotel screams for a certain generation. I get that. The blue seats were uncomfortable. Sorry, but that's just the truth. What is also the truth is that this hotel has a higher appeal for a younger generation for a quick stay and limits. So no microwaves or big fridges or bigger bathrooms. I'm too spoiled for bigger ammenties. Not ungrateful just spoiled. The beds, for some, were actually ok. The carpets were a bit big at the lobby. Now what made this stay strange and also served as a huge downer for me was the fact that this hotel puts prices for breakfast and higher prices for some snacks. Again I have been to other Marriot hotels and I am too spoiled with the free breakfast. Snack prices I can afford but whoa. 4 bucks for a Topo Chico and for cookies and brownies? But this was a first time that my family and I go to go to this kind of hotel under Marriot. The lady who works at the kitchen was great though. The food was very good. I will admit that the waffle and the cinnamon roll were tasty. I should have tried those bacon and eggs bites. This was a first time to order breakfast and be charged to room. It is like room service but it's all downstairs. This was a change for us. Other thing I have noticed was that instead of housekeeping you get re:fresh. It's still with those hard-working cleaning ladies with a new name that's faster and slightly appeasing way to say housekeeping. Still they are hard-working ladies. Als, there was a young man cleaning the inside of the elevator. That was nice too see but unfortunately I came in twice to that same elevator where he was working. He was nice to help press the button down for me and a relative. That was nice of him. Again, overall the staff was great. Now was the stay horrible? Not really. Is there room for improvements? Oh Yes. But in the end it was not a very bad stay. It's a different taste that I have to bear with. Now I would say this…because they are brand new to the area…make further adjustments but don't lose face about it. The approach is still interesting but it can grow. And that's the beauty of seeing what a new hotel can achieve. If I should have to come back to this hotel…I do wish things would be a bit better. But what I don't want to see changed is the attitude. Don't change the staff’s beautiful attitude. Treat them well and the hotel WILL...

I stayed at this property in January 2025. Two days after I checked out, I received an updated statement with a $80.50 additional charge, I called the hotel and they stated that I damaged 6 washcloths with makeup. I later received an email with the breakdown of the charges and the quantity of the washcloths was increased from 6 to now 7. I was at the hotel 4 days and washed my face with the washcloths 4 days. I also used makeup wipes to remove my makeup prior to removing the makeup wipe residue from my face. I was told that they would provide me with pictures of the damaged washcloths only to have to ask for these pictures a minimum of 5 times before receiving the pictures. After leaving several messages with the front desk for the general manager, Jorge R. to call me, he only called me after I called Ruby Red, the property management company to obtain his direct line and email address. I also sent Jorge an email asking for pictures of said washcloths along with my thoughts regarding this situation. Jorge was adamant that I had ruined 7 washcloths and that I would be paying for them. Jorge Revilla double downed on charging me the $80.50 damage fee. Jorge was extremely rude and kept interrupting me not allowing me to speak. If my makeup was an issue staining washcloths, you would think I would have been charged more than this one particular time. I have Lifetime Platinum status with Marriott and I have stayed at Marriott properties 620 nights and never once have I ever been charged a damage fee.I filed a claim with my credit card company, opened a case with Marriott and contacted the Better Business Bureau as this charge was nothing more than a cash grab by this property. Only after contacting Marriott and the BBB did this property refund the $80.50. Read the google reviews, as I'm not the only guest they have attempted to charge for frivolous reasons. After staying at over 100 of Marriott properties, this is the last place...

⸻ Absolutely Disgusted – Avoid Aloft McAllen at All Costs I reserved two rooms at the Aloft Hotel in McAllen, TX for one night on Monday, August 4th, as my family and in-laws were attending a funeral. What should have been a peaceful stay during a difficult time turned into a nightmare. Upon arrival, we discovered bed bugs in BOTH rooms. Not one, but two rooms were infested. My wife recorded video evidence of the bugs to ensure the staff could see the undeniable proof. I immediately notified the front desk, expecting swift action. Instead, I was told a manager would contact me to arrange alternative accommodations and issue a refund. Hours passed—no call, no help, no empathy. We had to leave for the viewing while the hotel had ample time to resolve the issue. Still, nothing. I escalated the matter to Marriott Corporate, only to be told it would take 3–5 business days to “evaluate” the situation. Evaluate what? We had video evidence of bed bugs in two separate rooms. This should have been an open-and-shut case. The lack of urgency, compassion, and accountability from both Aloft McAllen and Marriott Corporate is appalling! I’ve lost all confidence in the Marriott brand. Their response was not only inadequate—it was insulting. I will be posting the video publicly to warn others. Do not stay at Aloft McAllen. If this is how Marriott treats grieving families dealing with health hazards in their rooms, then they deserve to lose every ounce of customer loyalty! The best solution was to contact our neighbor who is an awesome travel agent! Sally Ross immediately found us...