Homewood Suites by Hilton McDonough — Hotel in McDonough

This past weekend, I was at this location for an unfortunate circumstance, due to my air going out in my home and my kids not being able to withstand the 93 degree atmosphere. My room was booked by my rental company. While I did have a nice stay; a few hours after checkout I was charged $75. I called the front desk to ask why and was told it was for a dog. I did not have a dog and should not have been charged for one, the rental company would have taken care of that fee if I did. The first young lady I spoke to was nice however stated they had to speak with the guy(Donshay) that checked me in on why he charged me for a dog and give me a call back. After asking her to check the cameras, I explained to her that while I was carrying my 4 year old special needs baby boy with a head full of hair, I would hope he wouldn’t have been confused with a dog and would really appreciate the call back. I never received that call! I called Tuesday for an update and Donshay picked up. After stating who I was he became rude and defensive, calling me aggressive(about my money???). I asked if there was anyone else that I could speak with and he stated there was a note for Destiny who would be in later to call me back. That call also never happened.. so I called again, Destiny answered. I introduced myself and she stated she would have to look at the cameras and call me back because she can’t just “refund me without proof and advising her manager”, .. which is fair. I asked the first young lady to view the cameras anyway. I asked Destiny for the turn around time and she stated she couldn’t provide me with one. After asking for her manager’s(Maggie) info she then told me she would view the cameras and get back with me same day. That 3rd promised call back also never happened(Tuesday). I gave it a day and called back today, Thursday, Maggie answered. Maggie was rude and didn’t even try to get an understanding of my situation. She immediately stated “I’m going to transfer you to Hilton and just let them deal with it.” I had to call Hilton Garden Inn who stated it’s not a strenuous process to refund me for a dog I didn’t have and that it’s a quick reversal and she hated that they were even treating me that way. She provided me with a number to get in contact with the corporate office. This has been a very big inconvenience and I hope no one else has to experience this. Donshay also chased me down at check in after telling me the virtual card my rental company paid with had declined. He ran after me stating he was sorry and there was an error on their end and the charge did go through. It’s apparent that he may not know what he’s doing. Whether this could have been a mistake or not, Homewood Suites McDonough will definitely falsely charge you and take you through trouble and will not fairly return the fees as they should. This should not have to be taken this far. However, If not handled immediately, I will be filing a police report and demanding corrective actions. After reading the reviews I see this is not the first time this locations...

I recently had the unfortunate experience of staying at a hotel that left me thoroughly dissatisfied and frustrated. The issues I encountered during my stay were numerous, ranging from a ladybug infestation to a complete lack of room service and a notably poor attitude from one of the front desk staff. First and foremost, the ladybug infestation in my room was beyond disconcerting. I understand that pest problems can arise, but the sheer number of ladybugs in my room was alarming. They were crawling on the walls, ceiling, and even on the bed. It was impossible to relax or get a good night's sleep with these unwelcome guests all around. I immediately brought this to the attention of the front desk, hoping for a quick resolution. Unfortunately, my attempts to address the issue with the front desk were met with a disappointingly poor attitude. The staff seemed indifferent to my concerns, providing little reassurance or willingness to take immediate action. Instead of offering to change my room or calling in pest control, I was told that I had to wait til the next day for maintenance to come up. Calling several days in a row, I was told each time that there were no notes from the previous night, and they are unsure if maintenance went into the room or not. I was met with dismissive responses that only added to my frustration. I went to the front desk in person after making several complaints. The lady was very rude and was not listening. Told me she wasn’t at the desk when I called and there’s no notes written anywhere. To make matters worse, the lack of room service compounded my dissatisfaction. I expected at least a basic level of service during my stay, but the absence of room cleaning or any form of maintenance was truly unacceptable. The room remained in a state of disarray, with the ladybugs persisting throughout most of my stay. While I was talking to the front desk lady about the lady bugs, I brought up that I have been there for 11 days and not one time did room service come by. If I could get room service. She aggressively stated “Did you request room service? If you did not, you won’t get room service.” I travel for work, and I have always gotten room service about 2 times a week as I stay for 21 nights each stay for my assignment. She then went into that there are different franchises and different policies. I did receive room service from there on out as I went down and complained to the manager the next day. I also still had the ladybug issue, and I went back down two days later and spoke with the Assistant Manager who offered to switch me rooms. She went upstairs with me and saw lady bugs throughout the room. In a hospitality industry where customer service should be paramount, this experience fell far short of expectations. The combination of a ladybug infestation, no room service, and an unhelpful front desk created a perfect storm of disappointment. I strongly advise potential guests to think twice before choosing this hotel, as my experience was far from the comfortable and enjoyable stay one...

I had the displeasure of staying at this location since 9/7 due to circumstances beyond my control. Let's start with the dishonest housekeepers who has been taking items out of my room. I sent an email to guest services on 9/23 to make them aware, but noone replied or addressed the issue. I personally made the GM, Chesil Whitmore aware of the email that I sent to her front office on 9/23 with my concerns & to let her know about the attitudes that some of her front desk clerks t front desk supv./asst. She never addressed the stolen item,but she sent the housekeeping supv to clean my room. I was hopeful that my stay would get better while we searchrd for a new home. That never happened, it actually became worse with the exception of a few pleasant employees. Now let's talk about the front desk supv/asst GM - Valerie Jones. My God, I'm unsure how or why that unpleasant & inappropriately drelady is even in the hospirality field. Her attitude & inability to communicate with guests is outlandish! The owners should demote & replace her with someone who actually cares about the guests. Valerie's nasty attitude takes away from the beauty of that new building. The housekeepers are lazy & dishonest, I've had items taken out of my room recently & guess who calls my insurance company to cancel my reservation instead of apologizing? Valerie "Rude" Jones. You would think she was the hotel owner or a Hilton heiress. Instead of her communicating like a professional supv, she inconveniences my daughter & I by ending our reservation. I had to call the police about my missing items & to have the unprofessional "asst GM" to share the hotel owners contact information with me. Eventually, she decides to come out from hiding. This location is brand new & the building is beautiful, but some of the staff will run it down to the ground.....Save yourself the headache & book elsewhere but if you decide to stay PLEASE make sure that you hide your valuables or take them with you if your safe is full! The front desk & management employees at this McDonough location need to be retrained immediately ESPECIALLY Valerie, Tiffany & Lisa. I've never experienced such an unpleasant encounter at any other Hilton hotel that we've visited. The TV rarely worked due to electrical issues. I had to constantly call the front desk to ask for updates. Ultimately, I was told to switch rooms because the maintenance man nor his supv. was able to fix the TV. The room I was switched to the phone jack was not working to call outside of the hotel 😕 Thank God for cell phones. Yikes, I could write a novel about my horrific stay at this location, but there's not enough room to do so. I've attached pics of the soap dish that fell & pics of THE RUDEST employee in the building, Valerie Jones with McDonough Police Ofcr Owens. PSA: You all have been warned, STAY AWAY! Thanks again to Nya, Mike, Brittany, Mr. L & the maintenance man (not his supv) for your kindness & going the extra mile whenever I had...