Residence Inn by Marriott Atlanta McDonough — Hotel in McDonough

I actually stayed here two times in a row as I had two business trips at two different times relatively close apart from each other. This review is for both stays because I have the same likes and dislikes of the property and rooms for each trip. |Overall it wasn't a bad stay. The front desk people are really nice and inviting which is a good sign when checking in. I had a room request that they couldn't fulfill but were apologetic about it and tried to accommodate me the best they could. |As far as Residence Inns go, this one was pretty much like the rest except this had more updates than maybe some of the older ones. The first trip I had more of a studio room and the second trip was a room with the bedroom separate from the living space and kitchen. One thing that is super important to me is that it's quiet and can get a good nights sleep because these were business trips and needed to feel refreshed in the morning. Oh! My request was that I was on the top floor as to not hear people above me since people tend to have elephant feet and stomp around. Being on the top floor eliminates that headache. I've stayed at other properties where it's really bad. During the stays I think it was fine. Maybe some here and there but not awful. |The room. This is where I have some issues. Although spacious and really like having a kitchen to make my own breakfast in, I found BOTH kitchens in two separate rooms a little not so clean. In one room I felt that the counters and glassware as well as utensils felt kind of sticky where I had to wash them to use them. the kitchen felt like it was an after thought to take care of. I think this was a major disappointment to me since I use it. If I didn't, I probably wouldn't care as much. On my second stay, the room had a table in the kitchen. Great! Except it was so old and worn down that I didn't understand why it was still there. And yes, it also felt a little uncleaned as well. One thing I never understood too is that they had limited housekeeping which is fine but the day they cleaned the room, they never emptied the trash can in the kitchen. I was there for 5 nights and I think housekeeping was 2 days before departure. |Overall maybe housekeeping can do a little better job with wiping surfaces down and sanitizing them. BUT I do like a big room and take away the kitchen issues, it would have been a more comfortable experience. |The location is really good if you have to be in the area. You're surrounded by restaurants and such including a Dave and Busters not too far if you're with kids. |My only other complaint is the breakfast. I have this with all the Residence Inns so this isn't something out of the ordinary for me. Since I make my own breakfast, I never have it downstairs. I do take a look and notice just how unhealthy everything is. There wasn't one thing that I saw that would give me the feeling of a healthy breakfast. Except maybe a banana. Even the cut up fruit looked like it came from a can and sitting in syrup. And this isn't the hotels fault but wish Marriott would choose better suppliers for stuff like oatmeal and peanut butter because the brands they use are the junk brands with a lot of unnecessary ingredients. I also wish they had breakfast potatoes which I never understand why none of them do. |Would I stay here again if I were in the area. Most likely yes. I do think in an area filled with other lodging options, this may be the best. I don't know how far it was to Atlanta from here but this was considered outside of the city which it's really not. It is close to ATL which is great. |It was a quiet stay and that goes a long way with me. That and great customer service which this...

I stayed here for about five weeks when I moved to the area. Overall, the property is very nice, and the staff is super friendly. I will not fault them for the people that were staying next to me for a short period of time but I would recommend that when they see guests that are staying for an extended period of time, which I consider to be one week or more, that they make efforts to keep the rooms around them empty. The hotel was not at full capacity, so I know that could’ve been done, and maybe it was, but I know the room next to me, as I was on the end, kept having people put in it. In any event, I do think there could be improvement to the housekeeping, as I found the location to be less than five stars for sure. Now I will admit that I am a person with very high expectations when it comes to cleanliness But I don’t think that you should have stains or markings on the bedding skirt or couch pillows. those things can be cleaned and or replaced. I will also mention that the placement of the couch to where the air conditioner blows out of the wall is very uncomfortable in this particular room. The couch is extremely uncomfortable and if you are planning on sitting on it as a regular couch, instead of using it as a pull out bed, which is inside, be prepared to be slightly disappointed. The cushions are very thin and you can absolutely feel the bed metal While you’re sitting on the couch. I would like to see them update those couches within the hotel as I think it would add a lot to the experience. They did have carpet cleaning company and smoke detector. Companies come in during the five weeks that I was there, which although was not super convenient, as I had my dog with me, it does show that the hotel is keeping up on things. The outdoor area is very nice, and they have a great basketball court if that something that you were interested in. The pool was not open as it was October, but they do have a very nice fire pit and outdoor grill area that you can use. The breakfast is very good, and there are many choices. It is a hot breakfast that includes many things that you can take away like sandwiches, and Hand held egg with meat and cheese etc. there is something for everyone in the food department. There is also a very nice area for you to buy snacks and drinks both alcoholic and none. The laundry room could definitely use some work. Number one there is no place for you to get quarters except for the front desk and they only take cash in exchange for them. They will not charge her room or take your card and sell you a roll of quarters so be prepared to have cash with you if you plan on using the laundry facilities and hope that they have quarters to sell you at the front counter. Also two of the washer machines were out of service which was a bit inconvenient, considering they only have six or so, which means other people doing laundry it fills up quick. I would really like to see this hotel update the laundry service so that you could pay from your phone, but at the very least have it, so that your phone notifies you when your washer/dryer is complete so that you will come and empty it. Very often I would walk in to a quiet, laundry room, But the washers and dryer’s. Would have clothes...

Stayed here from 10 May 2024 - 18 Aug 2024 due to a burst pipe under my foundation. No one ever said anything about putting a card on file until 16 Aug 2024. This is also around the time I was first told of the $20 per day fee for incidentals that I would get back once checked out. On the 16 Aug, I was approached about putting a card on file, and totally forgot to bring my card back. I was called a couple of times before i answered my phone (not recognizing the number and working) and it was the clerk emphasizing that I needed to put a card on file. I stated I would do that soon as I got off. I got to the front desk approx 1130p and was told to enter my card in the POS system. The clerk assured me that I didn't have any incidentals. I went to sleep, woke up and checked my account to make sure I was paid from last night's work and realized all my money was gone except $90. I got dressed for a catering job i had approx 2 hours from here and went to the front desk to see what happened. This is the 17th Aug. The clerk then told me about the $20 per day fee for incidentals. Since I had been there since May 10th that's the reason my account was drained to $90. Anyway, I had to get to where I was going for the catering job and $90 was good enough. I went directly to the gas station to get $40 worth of gas and that was DECLINED. I checked my account again and the hotel took everything except for $4.44. Here's where the problem started. I couldn't get to the catering job where the customer paid me half which I used for the food/drinks etc..then i had to cancel on their event day!!! Now they have filed a complaint with the PD saying they were SCAMMED. However I sent pics of my bank account showing them where ALL the money I had was taken and I actually could not afford gas to get there. THIS WAS SO EMBARRASSING AND BAD BUSINESS PERIOD!!!||I went by the hotel and spoke with the manager, Mrs Anita something like that, where, she went from damages due to cats that the previous guest had to the room smelling like faboluso and urine. Even though, the manager stated that someone came in behind me to clean up. I cleaned everything except the windows and HAVE VIDEOS OF HOW I LEFT THE ROOM. No damages on my behalf! I cleaned the room up better than it was when i got there! I have videos in my phone that are too large to send through email. I got all the interactions of speaking with the clerks and the manager from this morning.||My insurance paid for pet fees. Therefore, anything from the pet, that are not damages would be covered!!!! But the room was left cleaned by my Pet Rug Doctor Pro and my Shark Stratos Pro animal vacuum. I also have the video where the manager stated the room smells like urine and faboloso. Why don't I have any money added back to my account by now?????||This is the third day of me not having enough money to get gas, food, etc for my daughter, me, and my dogs.||I'm most definitely not...