Hampton Inn Medina — Hotel in Medina Township

The problem with checking in for your room is that the front desk staff does not recognize you if you stop. Upon arriving at the hotel around 5pm on a Friday, there was a party waiting to be helped. But there was no employee insight. I asked if they were being helped and they were but made it seem like they were waiting for awhile for a "room to be found that was clean". Ok, so this wasn't going to end soon and since I had my digital key, I decided to go up to my room and I would stop back by when I left for the evening. Around 5:45 I left and found the front desk to be empty again, but this time with a sign saying the employee was helping other guest. I wanted to grab a physical room key as my phone like to die very often and I didn't want to get stuck with my phone and no way to get into the hotel. Well I had a time crunch so I had to leave without a physical key. After arriving at the event, I found a text from the hotel asking how everything was going. I proceeded to explain I needed a physical key but wouldn't be back till close to midnight and at that point I would hopefully in the hotel and wouldn't need the physical key.

Thankfully I had just enough phone battery to get me into the hotel and my room. I did stop in the lobby to grab an ice cream snack. And wouldn't you know, there was someone at the desk! I proceeded to the freezer to grab the ice cream bar and noticed it felt "broken" and all the other ice cream felt "broken". Clearly I was tired as how can ice cream be "broken"?!?!? Anywho, I proceeded to tell the front desk gentlemen that and add the ice cream to my room bill. Not 2 minutes later I was in my room about to enjoy my "broken" ice cream. Only it wasn't "broken" (da!) it was COMPLETELY melted! As in, it was basically cold soup! thankfully it still tasted good, but boy was it messy!

The next morning I walked down to breakfast and noticed that the same gentlemen was at the front desk and the freezer with the ice cream was not touched (in my quest to find an "unbroken" ice cream bar, I moved some around.) Well that is a lot of melted ice cream that he didn't seem bothered with.

Now, let's talk about white updated bathroom. If you are going to make improvements and make everything white, you better figure out a way to keep it WHITE and not falling apart. I noticed several spots with black / dirt along the door frame and sealant. The "shelf" towards the bottom was one shampoo bottle away from falling off (imo). Seeing the look of the "shelf" I wasn't touching it. And what is it with providing those big bottles of shampoo / conditioner / shower gel bolted to the wall if they are not full?!?!?? Some people (me included) rely on those bottles to at least provide one use during my shower. It must be too much to fill them halfway up when cleaning a room!

I have stayed at this location for the last several years. But with the issues I have been having with Hampton Inns in general and now especially this one, next time when I am in the area, I will be looking to stay elsewhere. With how much it costs for room, there are other hotels with (hopefully) better...

I am writing to express my utmost dissatisfaction and concern regarding the abhorrent handling of a bed bug incident during my recent stay at your hotel. The lack of proper protocol, follow-up, and resolution has left me utterly appalled and deeply disappointed in the level of service provided.||||The incident occurred on Wednesday, June 5, when I reported a bed bug sighting at approximately 8:30 AM. Pictures were taken and shown to the front office manager. I was assured that the matter would be promptly addressed, and I would be informed if relocation to another room was necessary. However, no follow-up communication was provided.||||Upon returning to the hotel around 11:30 PM, I inquired at the front desk about the status of the situation, only to be informed that I could indeed move to another room. Shockingly, there was no confirmation of the bed bug infestation, and the manager on duty was unable to provide any information as no notes were left regarding my complaint.||||To my horror, I woke up on Thursday with bites, further confirming the presence of bed bugs. I promptly took photographs of the bites as evidence. Upon raising the issue again with the front desk, the manager acknowledged awareness of the situation but offered no satisfactory answer or resolution. I was merely told that I could speak with you, the general manager, the following day (Friday).||||This egregious mishandling of a serious matter is wholly unacceptable. It is alarming that no manager present was capable of adequately addressing this situation, and it appears that no established protocol was followed. As a guest, I expect a certain standard of cleanliness and professionalism, both of which were egregiously lacking during my stay.||||In light of this distressing experience, I demand immediate compensation for the inconvenience and distress caused. Furthermore, I insist on reimbursement for any extermination fees incurred at my residence due to the bed bug infestation. Additionally, I expect to be provided with a credit for a future stay at a hotel of my choosing, as recompense for the utterly unsatisfactory experience I endured at your establishment.||||I trust that you will take swift and decisive action to rectify this situation and restore my faith in your hotel's commitment to customer satisfaction. Failure to do so will compel me to escalate this matter further and pursue alternative avenues for resolution.||||I eagerly await your prompt response and resolution to...

I am writing to express my utmost dissatisfaction and concern regarding the abhorrent handling of a bed bug incident during my recent stay at your hotel. The lack of proper protocol, follow-up, and resolution has left me utterly appalled and deeply disappointed in the level of service provided.||||The incident occurred on Wednesday, June 5, when I reported a bed bug sighting at approximately 8:30 AM. Pictures were taken and shown to the front office manager. I was assured that the matter would be promptly addressed, and I would be informed if relocation to another room was necessary. However, no follow-up communication was provided.||||Upon returning to the hotel around 11:30 PM, I inquired at the front desk about the status of the situation, only to be informed that I could indeed move to another room. Shockingly, there was no confirmation of the bed bug infestation, and the manager on duty was unable to provide any information as no notes were left regarding my complaint.||||To my horror, I woke up on Thursday with bites, further confirming the presence of bed bugs. I promptly took photographs of the bites as evidence. Upon raising the issue again with the front desk, the manager acknowledged awareness of the situation but offered no satisfactory answer or resolution. I was merely told that I could speak with you, the general manager, the following day (Friday).||||This egregious mishandling of a serious matter is wholly unacceptable. It is alarming that no manager present was capable of adequately addressing this situation, and it appears that no established protocol was followed. As a guest, I expect a certain standard of cleanliness and professionalism, both of which were egregiously lacking during my stay.||||In light of this distressing experience, I demand immediate compensation for the inconvenience and distress caused. Furthermore, I insist on reimbursement for any extermination fees incurred at my residence due to the bed bug infestation. Additionally, I expect to be provided with a credit for a future stay at a hotel of my choosing, as recompense for the utterly unsatisfactory experience I endured at your establishment.||||I trust that you will take swift and decisive action to rectify this situation and restore my faith in your hotel's commitment to customer satisfaction. Failure to do so will compel me to escalate this matter further and pursue alternative avenues for resolution.||||I eagerly await your prompt response and resolution to...