DoubleTree by Hilton Grand Hotel Biscayne Bay — Hotel in Miami

I had a very disappointing & unsettling experience at the DoubleTree in Miami. I was visiting from out of town to support my sister, who was being induced on 6/21 to give birth to her first child. She lives in the Grand building on the 20th floor, & I booked a room at DoubleTree from 6/26–6/28 so I could be nearby, help with meals, & give them space in their small 1BR condo as they adjusted to life with a newborn.||Upon check-in, I noticed hair in the tub & both toilets appeared dirty. The sink in the bedroom bathroom was also unclean. Although I usually overlook minor cleanliness issues, I wish I had documented this, as it ended up being the least of my concerns.||Shortly after dropping off my bags, I saw a construction worker riding the exterior scaffolding who then stepped onto my balcony, pressed his hands & face to my window, & looked inside. I waved to indicate someone was there. He briefly looked around, then climbed up to another floor. I recorded a video, thinking it was odd but possibly harmless construction activity. I left to spend the day with my sister.||That night, I returned around 11 PM. I locked the balcony door in the living room, but the bedroom balcony door wouldn’t lock despite multiple attempts. I found the toilet seat up (odd, as I was alone), which made me uneasy, but I went to bed.||The next day (Friday), after helping my sister in the morning, I returned to my room around 1:30 PM. I was shocked to find a construction worker lying down on my balcony talking on the phone. There was also a second worker on the opposite side. I immediately called the front desk to ask for security to remove them. After 9 minutes with no response, I called back, & was told they had only contacted the construction company — not security — despite my clear request. I asked again for someone to come immediately.||Security eventually arrived & asked the workers to leave, but they casually picked up paintbrushes & continued working. Neither spoke English, & the security guard didn’t speak Spanish. He asked me to come to the front desk to resolve it. There, the manager came out, & I showed him videos — one from the day before of the man peering in & several of the man lying on my balcony. Instead of listening empathetically, he told me not to raise my voice & insisted no one would have been lying down. He repeatedly downplayed my concerns, insisting the room had been inspected & the balcony door must have locked.||I asked him to come inspect the room with me. Initially he declined, then agreed. When we got there, maintenance was already working on the door — which, as the worker confirmed, did not lock.||Despite all of this, the manager continued to insist the construction workers were safe & wouldn’t try to enter the room. I was shaken, frustrated, & in tears. I asked for the workers to be removed from my balcony so I could pack my things. He finally complied. I took my bags back to my sister’s apartment.||This experience disrupted not only my own stay, but also my sister’s first days home with her newborn. I did not feel safe, supported, or respected. The manager offered to move me to a new room at the same rate, but after everything that had happened, I no longer felt comfortable staying.||One other thing I wanted to add, was after this whole situation, I decided to go sit by the pool and relax until my sister came home from her appointment with the baby, and shortly after I laid down, the two men came down the scaffolding and decided to relax u see the bush right where I was sitting. I quickly got my things and left, but it really pushed my nerves and anxiety over the top ||I understand that things go wrong & construction happens, but safety & guest comfort should always come first. More than the actual events, the most troubling part was how I was treated when I raised legitimate concerns. I was made to feel like I was overreacting, even after providing clear video evidence. The lack of empathy & accountability was unacceptable.||I hope this feedback results in better staff training, especially in how to handle guest safety concerns. No guest should ever be made to feel like their well-being is...

I had a very disappointing & unsettling experience at the DoubleTree in Miami. I was visiting from out of town to support my sister, who was being induced on 6/21 to give birth to her first child. She lives in the Grand building on the 20th floor, & I booked a room at DoubleTree from 6/26–6/28 so I could be nearby, help with meals, & give them space in their small 1BR condo as they adjusted to life with a newborn.

Upon check-in, I noticed hair in the tub & both toilets appeared dirty. The sink in the bedroom bathroom was also unclean. Although I usually overlook minor cleanliness issues, I wish I had documented this, as it ended up being the least of my concerns.

Shortly after dropping off my bags, I saw a construction worker riding the exterior scaffolding who then stepped onto my balcony, pressed his hands & face to my window, & looked inside. I waved to indicate someone was there. He briefly looked around, then climbed up to another floor. I recorded a video, thinking it was odd but possibly harmless construction activity. I left to spend the day with my sister.

That night, I returned around 11 PM. I locked the balcony door in the living room, but the bedroom balcony door wouldn’t lock despite multiple attempts. I found the toilet seat up (odd, as I was alone), which made me uneasy, but I went to bed.

The next day (Friday), after helping my sister in the morning, I returned to my room around 1:30 PM. I was shocked to find a construction worker lying down on my balcony talking on the phone. There was also a second worker on the opposite side. I immediately called the front desk to ask for security to remove them. After 9 minutes with no response, I called back, & was told they had only contacted the construction company — not security — despite my clear request. I asked again for someone to come immediately.

Security eventually arrived & asked the workers to leave, but they casually picked up paintbrushes & continued working. Neither spoke English, & the security guard didn’t speak Spanish. He asked me to come to the front desk to resolve it. There, the manager came out, & I showed him videos — one from the day before of the man peering in & several of the man lying on my balcony. Instead of listening empathetically, he told me not to raise my voice & insisted no one would have been lying down. He repeatedly downplayed my concerns, insisting the room had been inspected & the balcony door must have locked.

I asked him to come inspect the room with me. Initially he declined, then agreed. When we got there, maintenance was already working on the door — which, as the worker confirmed, did not lock.

Despite all of this, the manager continued to insist the construction workers were safe & wouldn’t try to enter the room. I was shaken, frustrated, & in tears. I asked for the workers to be removed from my balcony so I could pack my things. He finally complied. I took my bags back to my sister’s apartment.

This experience disrupted not only my own stay, but also my sister’s first days home with her newborn. I did not feel safe, supported, or respected. The manager offered to move me to a new room at the same rate, but after everything that had happened, I no longer felt comfortable staying.

I understand that things go wrong & construction happens, but safety & guest comfort should always come first. More than the actual events, the most troubling part was how I was treated when I raised legitimate concerns. I was made to feel like I was overreacting, even after providing clear video evidence. The lack of empathy & accountability was unacceptable.

I hope this feedback results in better staff training, especially in how to handle guest safety concerns. No guest should ever be made to feel like their well-being is...

ok so first you can valet for 40 but i paid 50 to park across the street. supposed bridge to the hotel from parking garage but you just get dumped in a mall but its not even a mall, its like the offices of a mall and thats even worse than a mall. there was a lot of fake grass with holes in it in part of the bridge and plywood underneath and if you stand on it you will fall through the bridge. and its a lot easier to just walk across the street than get dumped in the mall offices. escalator in mall broken. elevator kind of hidden. had to stop around with a bunch of stuff i was carrying and a blood nose. when family told me i had a blood nose i was irritated. who wouldn't be? was carrying so much stuff i couldn't do anything about it. was trying to sing guns n roses in the elevator and was interrupted by family saying i have blood nose. what am i supposed to do about it? i have a lot of stuff. the view over biscayne bay is fantastic. you can see and hear all the ships. people. skateboarding ladies. silverware. there was a stingray and a bull shark in that water. there was a kid with a back to the future shirt down there. best part of the balcony was the water disposal pipe that empties into a restaurant below. if you're done drinking, pour the rest of that baby down the pipe and listen for screams. be careful if you walk up the white staircase next to the waterfall staircase by the restaurant thing because you will end up in a restaurant. you try to leave and end up in that mall again and you try to call wife but you don't have service and she's stomping around really mad. they have a starbucks there. they have a store with glittery things. this mall stays open unusually late. so if you need to buy some twizzlers at 11 pm, it is not a problem at all. rooms are nice. i like tile floors in hot places. i like the windows all around. corner room are best, most windows. can see the most ships that way. i saw a cruise ship. there are a lot of party boats in them water. pretty sure you could sneak through the gates onto the pier and get on a party boat. just wear all white to blend in so you don't stick out like blue shirt guy or red shirt guy. liked the rain shower head but could have been higher up. bathroom ceiling a little low. double sinks great idea, don't mind if i do! we spread our stuff everywhere, you should have seen it. counters covered in stuff. our stuff. cleaned quickly though, surprised about that. make sure if you send keys to someone they activate it within 8 hours or they might get stuck in the elevator. i would not suggest eating an entire bag of sriracha popcorn and a bunch of cheezits. seems like a good idea while you're doing it but you're gonna pay. tried to sleep on balcony, was not as comfortable as i suspected. ships nice to watch as i peeked over the railing. this hotel should add comforters so if you want to sleep on the balcony you can and if you want to pee you can probably go right into that drainage pipe. there was a hair in the bidet and it was a long black hair. i was wondering why butt hair was so long. was not going to use bidet but now felt very uncomfortable. see attached picture. lot of hair in bed and shower. might be a bald housekeeper running around that place looking for that hair. you left it in this room. overall, pretty good. good place, good room,...