Pura Vida Miami — Restaurant in Miami

When one goes to a place to have coffee, small things are very important. I had the worst coffee experience in Miami in my 12 years. Let me explain: I order a single shot macchiato​ with two splendas. I also got a chocolate chip cookie (the cookie was delicious) They told me I could sit outside and they would bring me the coffee. Coffee cost almost $4 and they served it in a paper cup. Please get real coffee cups! The coffee tasted funny so I went inside and asked if they had put two splendas. The lady said just one. I asked to please put the second splenda as I requested initially (come on, is it that difficult?) She comes back with my coffee, a large straw and a package of Stevia. I tell her I said SPLENDA not Stevia. She apologized and said she does not have splenda. Well, she should have told me to begin with because I hate Stevia and no wonder why the coffee tasted funny to me. We each have a way to enjoy our coffee hence all the different customizations. To replace your sweetener is a big deal as it changes the flavor of the coffee completely. By this time it is already about 10 minutes since I got the coffee, I asked her for a spoon to stir and she gives me a long straw. What is wrong with you people? Serving a $4 coffee on a paper cup with a huge straw to stir and changing the sweetener is just not cool.

I ended up trashing that nasty tasting coffee and going to the Price Choice supermarket where they make a delicious coffee for $1.60. Pura Vida looks nice inside but they are as clueless as they can be. Invest in training your people! I will never return here and it is too bad because I live next door. I spent over $9 including the cookie and my experience was really frustrating....

Never have I eaten/taken out from somewhere that consistently disappoints me every single time. I feel this location of Pura Vida is particularly atrocious, but there's no denying that Pura Vida is the most overrated business in Miami, and it's not close. This is the only restaurant business that sends me free meal offers in their app where I truly question whether it's worth my time to take advantage. Today was another such instance, and I once again finished my half-eaten meal appalled that so many people seem to love this place.

My food was bad- simple as that. For such an expensive place, you'd expect higher food quality and care, yet I had the pleasure of a nice brown avocado in addition to my undercooked sweet potato and overcooked eggs, plus the lack of sauce that should have been given. Despite what I'd argue is a glut of employees, the service is consistently awful, with employees who give attitude in-store despite not being able to get orders ready on time. The prices are obviously over-the-top, especially for the children-like portion sizes that Pura Vida provides.

Atmosphere at this store is bolstered by beautiful Margaret Pace Park, and I do like the upstairs area at this location with its blasting A/C and clean bathrooms.

If you find yourself in the Edgewater area, I cannot stress enough to not waste your time, money, or stomach space at this awful chain. There are plenty of other local businesses to support that actually make great food and treat their patrons well, like The Daily Creative Food Company and Pinocchio on the Bay. Please note this review is the culmination of ~five years worth of meals at Pura Vida, and not once have I ever felt like the meal was worth my...

Hi, I really enjoy the quality of your food and your cafe’s atmosphere, but I wanted to raise a concern regarding your service fee and tipping structure.

When a customer walks in, your model is strictly counter-service, not optional and not table service. We order at the counter, wait for staff to prepare everything, and often retrieve items ourselves, such as juices, parfaits, and snack bars from the grab-and-go section. In this setup, there’s no personalized table service, and we don’t have the option to make or serve anything ourselves. It's all handled by staff, as part of a standardized process.

This is why it feels unfair to expect customers to pay a mandatory service fee and be prompted to leave a tip especially when your pricing is inflated (for example, chicken salad with 5 small pieces chicken, house dressing and leafy greens for around $25 ). In situations like this, the business, not the customer.. should be responsible for fairly compensating employees for food and beverage prep. Tipping was never intended to subsidize wages for back-of-house or assembly-line style service in a counter model.

Could you clarify exactly what the service fee covers, and whether tipping is optional or expected? Greater transparency would really help guests feel informed and respected.

As a suggestion, please consider adding clear signage or receipt language stating that “tipping is appreciated but not expected.” That would eliminate confusion and reflect a more honest and...