Klaw Miami — Restaurant in Miami

Food was overall very good, as well as the kindness of the waiters, waitress and bussers. The ambiance and esthetic of the establishment is also beautiful and peaceful overlooking one of the nicest aspects of Biscayne Bay.

The ultimate problem and disgust that absolutely ruined the experience is with the restaurant manager Valerie Pizarro.

Her tone and verbiage towards the "guests" who attempt to provide feedback on their service was honestly the worst I have experienced in any country or establishment here in Miami. She treated our table in a very disrespectful and inattentive manner while nearly subtly racially profiling the guest ability to pay for their food due to addressing a service discrepancy.

I stopped by with family and friends to host a brunch to celebrate my birthday. My food as well as the guest sitting next to me did not come out w. the meals of the rest of the group. We waited an additional 30-40 minutes for our food to come out after the group was already done eating.

After the meal when the bill came, the restaurant made NO initial effort to address, acknowledge, or right their wrong in affecting our experience and we kindly addressed this issue with the server and asked for a full or partial adjustment for the 2 items that came out very late (and still not correct) - due to the fact that the items that came out well after everyone was done eating were still on the bill and clearly forgotten in the order.

The waiter returned and kindly shared they would offer a complementary desert rather than add an adjustment to for the items that came out obscenely late. I asked to speak the manager, where Valerie appeared completely disengaged and unwilling to listen to our experience before we even expressed our issue as she had her mind made up.

She stated "I'll take off a desert and nothing else" We shared that we are happy to pay for our desert as it came out on time along side the other desert orders and her next response was "I take off what I want and you pay for everything else"

I noticed she was not receptive to the experience of her patrons and attempted to share feedback and let her know that the principal was not about the money, but more so the dining experience & the fact that as the person who hosted the brunch for my birthday that it wasn't the best experience for the entire group trying to wait for me and my friend to eat after saying grace. Valerie was completely inattentive to anything we had to say, continuously cut me off while trying to express my feedback on our experience and attempted to walk away several times during the conversation and said "I know what kind of guy you are, you just want to act like a big man in front of your people." Imagine that on your birthday while speaking respectfully.

I asked for her to bring me her card so I can speak to the hospitality group since she was unwilling to take the feedback and I feel that her attitude as a restaurant manager was unacceptable and instead of coming back as manager and addressing the issue head on, she sent it with the sever instead who was not apart of the conversation at all after we initially escalated the issue along side a bill with none of the adjustments we requested.

I asked the waiter to please send the manager over with her own card as a sign of respect for the conversation at minimum as she repeatedly disrespected us in her dialogue where she returned with her card and said "heres my card and if you have a problem with paying its fine, ill call the police."

As an active member of the miami community who is a partner in several businesses in the area I will be sure to deter anyone from dining in this venue due to Valeries actions, especially as a manager. Im almost floored that you can even share a building with GROOT Hospitality as Dave would not tolerate such terrible behavior from management staff at any of his venues & will do my due diligence to speak with the owner of this establishment to have this addressed as it is allegedly privately owned.

This is the service to expect from...

Located in the heart of Miami, Klaw offers an unparalleled dining experience that seamlessly intertwines exceptional food, warm hospitality, and a cozy ambiance. As a regular patron, I can attest to the fact that every visit to Klaw is a delightful culinary escapade.

One of the most outstanding qualities of Klaw is, undeniably, its captivating array of delectable dishes. The menu is thoughtfully crafted with an exquisite selection of seafood, and each bite tells a story of the ocean. The freshness of the ingredients is evident in every bite, and the flavors are masterfully balanced, leaving a lasting impression on the palate. The culinary prowess of the chefs at Klaw is truly commendable, and it is no surprise why the food is consistently amazing.

What truly sets Klaw apart is the unparalleled warmth and attentiveness of the staff. From the moment you step in, you are greeted with genuine smiles and a welcoming atmosphere that makes you feel right at home. The staff at Klaw truly go above and beyond to ensure that every guest feels like a cherished member of the family. Their passion for exceptional service is evident in their attentiveness to every detail, from offering insightful recommendations to accommodating any special requests. It's this personal touch that sets Klaw apart, creating a dining experience that is both memorable and heartwarming.

On every visit to Klaw, I am consistently impressed by the genuine care and consideration shown by the staff. Whether it's a friendly conversation, a thoughtful gesture, or simply going the extra mile to ensure that every aspect of the dining experience is perfect, the staff at Klaw exemplify the true meaning of hospitality. It's this consistent level of genuine care that makes each visit to Klaw feel like a heartwarming reunion with an extended family.

In addition to the exceptional food and impeccable service, the ambiance at Klaw is both inviting and cozy. The restaurant's charming decor and soothing atmosphere provide the perfect backdrop for an unforgettable dining experience. Whether you're looking for a laid-back lunch or an intimate dinner, Klaw offers the ideal setting for any occasion. The attention to creating a welcoming environment further adds to the overall allure of the restaurant, making it a place where you can savor not just remarkable food, but also moments of genuine comfort and relaxation.

In conclusion, Klaw is a culinary gem that consistently delivers an exceptional dining experience. The food is undeniably amazing, showcasing the finest flavors of the sea with each dish. However, what truly makes Klaw a standout establishment is the unwavering commitment of the staff to treat every guest like a valued member of the family. Their warm and attentive service adds an extra layer of warmth to an already outstanding dining experience. Klaw is not just a restaurant; it's a place where exceptional food, heartfelt hospitality, and a welcoming ambiance converge to create cherished memories. Highly recommend to anyone seeking an unforgettable culinary...

KLAW is not just a restaurant; it’s an experience, an institution, a journey into culinary excellence that I’ve had the privilege of embarking on since its inception. As one of the original patrons, I’ve witnessed KLAW’s evolution into the landmark it is today, yet my admiration for their consistent brilliance has remained steadfast. Each visit reaffirms my conviction that KLAW is unparalleled, deserving of nothing less than a five-star review every single time.

The ambiance of KLAW is a feast for the senses, boasting an amazing view that sets the stage for an unforgettable dining experience. The energy here is magnetic, filled with a buzz of excitement and the warmth of hospitality that makes every occasion special. Whether it’s a casual dinner or a celebration, KLAW transforms every meal into a memorable event, thanks to its unique blend of spectacular scenery and vibrant atmosphere.

A standout feature of KLAW, setting it apart from any dining destination, is its Whiskey Sommelier. On my recent visit, I was introduced to a special blend that they curate themselves—a revelation in the world of whiskey. The Sommelier’s expertise and passion for whiskey shine through in this exclusive blend, offering a complexity and depth of flavor that is absolutely fantastic. It’s not just a drink; it’s a discovery, an exploration of what whiskey can be when crafted with care and expertise.

KLAW’s exceptional service is worthy of acclaim. On a night brimming with patrons, they went above and beyond, making exceptions to accommodate my reservation. This level of attentiveness and willingness to ensure every guest feels valued is a hallmark of KLAW’s exemplary service. It’s this commitment to excellence that has cemented KLAW as a place where every visit feels like a return to a cherished home.

The menu at KLAW is a testament to the art of fine dining. Each dish is a masterpiece, blending innovation with tradition, and flavor with flair. The chefs here are not just cooks; they are artists, and the plate is their canvas. The seafood, true to the restaurant’s namesake, is always fresh, perfectly prepared, and presented with a finesse that elevates the dining experience.

To KLAW, its remarkable staff, and the exceptional Whiskey Sommelier, I extend my deepest gratitude. Thank you for the journeys of culinary delight, for the moments of joy, and for the memories created within your walls. Your special whiskey blend, your breathtaking views, your vibrant energy, and your unwavering commitment to excellence are what make KLAW a treasure.

For anyone who has yet to experience KLAW, I urge you to do so. Here, every meal is a celebration, every drink a discovery, and every visit an occasion to cherish. KLAW isn’t just a restaurant; it’s a destination, one that promises and delivers an unparalleled dining...