Best Buy — Local services in Modesto

I went on 12/12/23 around 1:30ish and was assisted by the manager whom was a Caucasian slightly bigger woman. I had gone with the hopes of getting a price match for earbuds that the Costco in Modesto had just ran out of (which I had the receipt for since they let me purchase it before realizing they were out), but Costco Manteca still had 15 in stock. In order to avoid the 30 minute drive, I figured I could get the price match at the Best Buy here in Modesto since Costco is a qualified competitor store. Well this manager refused to price match because “she was a Costco member and she couldn’t see the deal on her PERSONAL membership app.” I explained to her that this is an IN-STORE ONLY deal so I showed her a receipt that was dated that same day for that item and a picture of the item with the sale price at the store which had an expiration sale date of 12/31/23. I even offered to call the Costco in Manteca on speaker so she could hear the employees tell me the deal price and inventory count. For which she replied, “I don’t need to speak to anyone it’s not on the website and that means they don’t have anymore so we don’t do the price match for items that are not in stock.” I left the store and drove 30 minutes to get the earbuds that were “not available” per Best Buy’s manager. She needs to be educated that not everything is online and specifically for Costco which says on their website word for word, “If a product is only sold in the warehouse, its availability will not be displayed online.” So at that point the only proof I could do was my material proof which was a receipt, a picture, and a phone call to the store since she didn’t believe my picture and receipt were enough proof (which she still refused).

Best Buy needs a better manager that is not closed minded and quick to jump to false conclusions even with the evidence laid out right in front of her. This is not the type of leadership that helps a team succeed. If she’s quick to jump to conclusions like this with customers, then she very well might be doing the same with her subordinates, putting them at a...

Bought an open box Surface Pro Go. Lindsey was SUPER helpful and actually was very pleasant to talk and work with. Did NOT like the black-shirt manager behind her with his nose up and hovering over the register. It is only her kindness and professionalism that I give 3 stars. There were 2 open box Surface Pro Gos, one was missing a charging cable and made sure to get the one that said "all accessories included". Computer is otherwise great and works fine. Got home and found the charging cable was missing. Called right when we got home and customer service got ahold of Lindsey and a charging cable was put on hold and would be ready for pick up at the CS counter. A little frustrating to have to come back due to improper labeling, but fine .. came back a day or two later and dealt with the single rudest and worst customer service girl I've ever dealt with at Best Buy. Explained the situation and that Lindsey had a charger on hold for us, and she proceeded to interrogate and berate my wife and I as if we were trying to just pick up a charger for free. I went over to the computer sales counter while my wife continued to be interrogated, and was greeted by another tech guy who was just as pleasant as Lindsey, and said it would be no issue and he went to look for a new cable after checking my receipt. Meanwhile my wife is arguing with the CS girl (didnt get name) until I got back and she continued arguing with me until the guy from the computer side came back with a new out of box cable... she then threw it on the counter at us and walked away without a word other than "that it?". We werent being difficult and I get everyone has a bad day now and again, but people like that dont need to be working with the public. Will be solely going to Riverbank store...

Ordered a stereo and all the parts to install from the website 9/27/21. Scheduled my appointment to install The soonest I could schedule was for the 16th of October. On the 13th They canceled my appointment with no reasoning until I called. You can't speak to the store directly, only customer service. They told me because the parts didn't ship until the 11th of October, 14 days after I ordered them. I was told to wait for a follow up email as that's usually how it would go and so I did. Two days later, I get a follow up email saying I need to schedule my appointment again. The soonest I could do that was into Novemeber by this point. I called customer service again and complained they told me it was canceled due to a shortage of technicians. The only place I could get the install done was on Blossom Hill Road in San Jose, over 2 hours away from where I live. But that was of course only after I drove to Modesto Best Buy to pick up all of what I ordered to bring there instead. Obviously I couldn't do that, the reason for the purchase was for an upcoming road trip, I needed it installed already. I was forced to go to a local stereo shop and pay for the install, my steering wheel controls don't work even though I bought the harness that is supposed to work with them. I should have gone with someone local in the first place but I chose not to because, it's Best Buy the name, the ease of purchase, the ease of scheduling and doing it properly and it all blows up in my face. Then I find myself sitting in the back alley of a building having a stereo installed by a teenager that works for the stereo shop installing his 4th stereo. Thank you Best Buy for...