Morgantown Marriott at Waterfront Place — Hotel in Morgantown

The main reason for our visit was to attend a wedding. Since it was 2.5 hours away from where we live and we have a 10 month old, we figured it would be easiest to just stay the night. We booked weeks in advance and requested early check in. We called the day before to ensure that we could still check in early and were told that they do a wait list (first come, first served sort of thing). They said if we came at 7am the next day, we could get on the list early and have a high chance of getting checked in early. We said that it wasn't feasible with a 10 month old and they suggested calling the next day. We called the next day and were told we were added to the list. I also downloaded their app and did the early check in as well. We left our house with an approximate arrival time of 330 (wedding was set to start at 430). We arrived at 330, parked in the garage, and lugged all of our stuff to the reception desk. Of course our room wasn't ready early (I was frustrated but overall not too concerned since normal check in was at 4). 4 rolls around and the room is still not ready (so of course my frustration level was rising having to carry our bags all over the place). The baby at this point needed to be changed, dressed, and breast fed. Of course none of the bathrooms had a baby changing station (that we could find) so she had to be changed and dressed in the hallway for all to see. Also since we didn't have our room, my wife had to feed in the hallway as well. She in general is okay with breastfeeding in public but the general public can be weird and tends to stare. Time for the wedding and still no call about our room. Wedding finishes up and we wait through the receiving line to congratulate the bride and groom. At this point we think we should have a missed call about our room but nope. So we leave the cocktail hour to check at the front desk. We get someone who appears to be a manager and magically our room is ready. I think it was because he could tell my wife was going to go off on him if it wasn't. We finally got our room but it was at the expense of our time and happiness which was supposed to be with our friends and family. We were honestly ready to tell them they can keep the room and they better not charge us. The room was honestly really nice but for one night, it was too expensive (not to mention you have to pay for parking... seriously?) From what I heard, other wedding guests rooms were also not ready by 4 so we weren't alone. The payment for the room is still pending on our card but it is currently sitting much higher than the bill we received. We will have to see what actually processes (which is hopefully the right amount) but the overall experience would make me not come back (nor recommend it as an option to a future bride). Might be a nice hotel but customer satisfaction matters too and we left very...

I made a reservation in September for the Mon General Ball of the year that occurred last night November 5, 2023. We are rewards members and have stayed at this hotel before for events. Let me start by setting the scene of what happened. We got in from a business trip to Vegas and drove strait to Waterfront for the Gala. We got there around 6:30pm and was in a hurry to get up to our room and changed so we could relax and have a nice evening at a great cause. Upon check in Lexi never informed me that the room I had booked, a king riverfront was not available. After she ran everything she told me she was giving me double queens. When I said that’s not what I booked she told me yes it was. So I walked away from the counter pulled up my confirmation email showing what I had reserved went back to tell them she was wrong and another lady working the “elite” check in desk said well there’s no more king rooms you’re just going to have to deal with it. At this point I was very frustrated and angry to be honest. I choose to walk away and go get ready knowing not only was my room given away (probably to people that didn’t plan ahead but got there earlier then we did for the event). I was very upset to find out Lexi had lied to me to cover the hotel’s screw-up, about the whole situation and the other woman was very rude also. Fast forward…… my husband and I decided we did not want to stay somewhere that we were treated so poorly so we decided to leave. We went by the desk and told them we did not appreciate how we were treated we were just going to go home. Once again we were treated very poorly, no apologies or trying to make anything better. Nobody said anything about an additional charge or anything else and my husband directly asked that question. So this morning I woke up to a second charge “for cutting our stay short” we were only staying one night and we were charged for that already. So today I tried to reach a manager only to be given the run around. I have now placed a dispute with my credit card company and will go in person to speak to a manager tomorrow. This is unacceptable behavior from a hotel that claims to be luxurious. I have also put in a complaint with the Auxiliary of the hospital that’s throws the ball as we are donors and I do not appreciate being treated like this by...

We stayed 4 nights at this Marriot, housekeeping only visited our room 1 time and several elements of the room were in disrepair. On the first day of our stay we discovered that the power outlet for the coffee maker didn't work, the toilet paper holder in the bathroom was broken and fell off the wall, and that one of the night stand light bulbs in our room was a flickering / dying fluorescent bulb. We called the front desk and they said they would have maintenance come fix things while we were out. We returned that night and found they had replaced the light bulb but nothing else had been repaired. Housekeeping apparently had taken the dirty towels but not left any clean ones, did not make the bed, did not replace the coffee service items or cups and had left the room in disarray. I once again called the front desk and they sent a person up with towels and coffee / cups. The next day was the same experience, house keeping did not come at all and I had to call down to the front desk for coffee and clean towels. The morning of the third day we found a garbage bag outside the door of the room full of towels with a note on it saying it was from house keeping. The final day of our stay we returned again to find the room had not been serviced. At this point the garbage bins in the room were overflowing (three days worth of garbage) and the dirty towels had again piled up. I bagged up our garbage myself and gathered the dirty towels and put them out in the hall. I called the front desk again feeling pretty fed up, and again someone was sent up (from the front desk staff) with towels and coffee supplies and a $10 food/beverage voucher and said they were "sorry for the inconvenience." The entire time the front desk staff was friendly and professional but nothing was ever repaired and housekeeping completely ignored our room. Two of these four days we even passed the housekeeping cart on our floor in our hall on our way out in the morning, but our room was ignored. Aside from the room itself I have to mention that the swimming pool looked like it hadn't been cleaned in a very long time. The water was cloudy and murky looking, and the pool room itself was humid and musty. We've stayed at other Marriots before and never had these types of issues, you'd expect better service especially...