Mountain State Brewing Co — Restaurant in Morgantown

I was hosting a bridal shower due to happen March 3rd, 2024 which I have had booked for two months. They told us I could place the food order one week prior so I called on Saturday 02/24/24 at 12:30 to do that and ask two questions about balloons. They told me I had to place the order with the manager named Tricia. Tricia answered and immediately was not very nice and she said “you could have called earlier bc I really don’t have time for this” which is not how you treat a customer. They open at 11 so I didn’t think calling at 12:30 was too late in the day. I didn’t want to be the person to call exactly at opening. She didn’t let me ask my questions and told me if I wanted to talk, to call back at 11 on Sunday 2/25 and abruptly ended the call. I gave the benefit of the doubt and called the next day at 11. Again I was met with someone who wasn’t very enthusiastic and seemed annoyed to be helping all though I was trying to spend $400 in food. She brushed me off and told me to email the food order. Several red flags but I tried to remain positive. The following is what is unforgivable. My friend and co-host stopped by on 2/26/24 to see the space we reserved but was taken to a hallway with four booths in it that wouldn’t fit 16 people so she talked to someone that was there at the time and she told us we must have been booked for the incorrect space. This occurred because the initial employee I booked it with had the names of their spaces confused. This employee told us it would be no issue to switch bc they don’t have any other bookings that day and “Sundays are slow”, but that Tricia would have to okay it and was gonna give me a call soon. Three hours later the girl I talked to earlier in the day tells me that Tricia can no longer honor our reservation bc someone else needs the space the same exact time and date (which I do not believe) considering we were told a couple hours prior TWICE that there were no other parties that day. I told her this wasn’t acceptable and that they needed to find a solution to help us make it work bc we have had it booked for months and we can’t easily move a bridal shower with such short notice. She told me Tricia would call that night and she didn’t. Tricia called this afternoon on 2/27 now claiming that they don’t rent out the area we needed at all even though I made a reservation two months ago that I verified with them on MULTIPLE OCCASIONS and have a text and email confirmation for the day, time, and party type. What could have been a stress free enjoyable experience where they could have made a decent amount of money was ruined by their incompetency and unprofessional behavior. We were offered no apologies or options to help us out. I’m my opinion, the right thing to do would be allowing us to use that space as a one time courtesy. I asked for the owners name and wasn’t given it. If someone knows the owners please let them know their manager is making them lose...

I have been a big fan of Mt. State Brewing for a long time until this Saturday. A close friend had made a reservation for 16 for Saturday night at 7:00pm to celebrate his wife's birthday. He received two text messages on his phone leading up to Saturday confirming his reservation which he did confirm. Upon arrival on Saturday, the hostess said she did not have any reservation. When my friend showed her the reservation confirmation text messages on his phone, she went to get the manager. The manager looked at the confirmation text and said that they don't use that system anymore because of problems and that he could not honor the reservation. Even when we pointed out an area of the restaurant that we could put some tables together to accommodate our group, the manger said that they normally don't put tables together in that area and he could not help us out. So he turned our party of 16 (that had a reservation) away without trying to fix the situation in any way. I worked in the restaurant business for 15 years, and if one of my managers had ever treated a customer in the manner in which we were treated, I would have fired them on the spot. The last time I checked, restaurants were part of a SERVICE industry. As it turned out, we were lucky enough to go Oliverio's restaurant next door and they happily made accommodations for our party even though it was last minute. Kudos for them for actually caring about customer service. Although I like the food and brews at Mt. State Brewing, I will no longer be patronizing their establishment after...

I stopped in here in a Thursday evening for a bite to eat while traveling. I sat at the bar. There was no wait for a seat there but there was a little bit of a delay with ordering. The bartender seemed to be a bit overwhelmed so I waited a few minutes for a menu and then a few more for a drink and then a few more to order food. He was very apologetic to the few of us sitting at the bar. They had two sour beers on the menu but both kegs had kicked so I had an IPA. I ordered an apple butter pulled chicken sandwich. I waited a bit for that to come out. There was a lot of chicken. It was ok. It came with a bag of Miss Vickie’s chips. It was similar to a sandwich that would would get from a bbq joint.

There was a live band inside near the bar. They sounded good. The atmosphere was casual. They have an outdoor patio that was packed and I believe it was the weekend of the college’s graduation so they at be were busier than usual but this was my first time here so not sure.

There was a very tiny parking lot that was full so I parked near the walking trail that runs along the patio and back of the building. That was a metered parking lot using Parkmobile and I crossed a small walking bridge on the trail to get to the building. Prices were reasonable.

Overall it was...