Motel 6 Morro Bay, CA — Hotel in Morro Bay

We had the most HORRIFIC experience that has left my sister with raspy voice 3 days later from unidentified residual cleaning chemical in the air in the room. We were a late arrival on a business trip. My sister noted the smell as we entered (my sense of smell is diminished from chemo) but didnt say anything because we were hurried to settle for good nihhts deep. An hour later, she was Intermently coughing slightly and I was congested as we went to bed. At 4:30 I woked up to a coughing bout with her struggling to breathe. After getting up and fanning the room with the door, we had to leave the room door open with the dead bolt to get air because they have a bolt system on the locked windows. At 7:30 in the morning I requested a Room change, The young man said I would have to call back after 11 to see if any rooms opened up Because they were booked. I suggest just switching our room since I reasoned a new arrival could take our room and we could take theirs. I left my number but no one called back. No one called back to say. Finally Veronica the manager, after playing phone tag 3 times because she's only there for a few hours as (I was told by her staff later when I called). I was told I had not canceled in time for them to refund my money and Its corporate policy that they don't clean the rooms if you there more one night and If it was so bad I could have just left in the middle night (to where? sleep in the street for 3 hours) And apparently our door wasn't open long enough for her security or staff to validate it was open.(had to leave door dead bolt block open for until we breath easier). Seriously! Major health and safety issues especially during Covid. After I looked at corporate Motel 6 apparently all their safety and sanitation practices, I wonder if they're following the correct procedures to apply the chemicals they use? Have they been trained properly and evaluated for following procedures on the NSTS list? That's the question for the has Hasmat inspector from environmental health in San Louis tomorrow. Yes, I know it's only a $250 hotel Room in high season but Horrid Handling of communication, questionable front desk training if they didn't share info with me that the manager "said" They should have told me & I will be enjoying the next week doing massive research, contacting councel, & Motel 6 "corporate" and franchisee about this night! As a cancer survivor and A person living with MS and and compromised immune system, I can't understand why they would even book a healthy person into a room We didn't even ask for the bad night to be reimbursed. We just wanted to switch rooms. M6 would not because we had already stayed in the bedroom once. The mantra said that it is corporate policy that they do not let staff enter the Room to clean until check out if you have a 2 day stay. They will not clean the room for it any other guests to take over because we had it reserved and it was our Room period! The room is only cleaned after guest checks out not in between...(hummm..not even for a health concern? She said due to corporate policy because They did not want you in danger their employees with CoVid) oh BTW... on Saturday afternoon, when the staff told me they could not find/move another Room for me. I TOLD the girl We cannot return to that Room. I did not say cancel the room so they did not and I was charged even though I did not stay. I was/am completely appalled with this location. I ended up staying and paying a second night reservation Saturday night at the clean & Fresh Motel 6 at South San Luis Obispo with the absolute no problems. It REALLY WAS A NO SMOKING ROOM at the second location. For ALL these reasons, I should have been reimbursed for the unused Saturday night. The whole experience was...

Jared at the front desk refused to provide me with the room (1 queen) which I purchased over your website. His refusal came after I answered his question about how many guests (2 adults, 3 kids (1 sleeping in a portable crib)). When I asked him why, he said it was policy. When I told him that I answered all the questions online it gave no option for listing kids, preventing me from listing them, from for-knowledge of this policy. He said "that's corporate's website. Each hotel has its own policy. We don't control the website. You should have called to confirm it was acceptable." I said, "How would I know it was a problem, unless the website indicated it would be a problem? Am I supposed to guess that certain parts of the website are unreliable?" He responded with, "You don't have to stay here." I said, "I realize your policy is probably intended to minimize risk, but I have small children. They move around...a lot...when they sleep. With one queen, my wife sleeps on one side, I sleep on the other side, two kids in middle, no one falls off the bed. If we are forced to have two beds, this actually increases the chance they will fall off the bed." He responded with, "It's policy." I said, "where? I didn't see this on the website. How could I have known?" He said, "You should have called. You don't have to stay here." I said, "Ok, fine, I will take the other room, but there is a hole in your system. Important information is not being conveyed to your customers when they book, and if the website can't be trusted, that's an additional problem. It makes me doubt that Motel 6 will provide me with what I booked in the future and makes me much more likely to book elsewhere." I have had only good experiences with Motel 6 in the past, and this is probably just a matter of an isolated, rude, angry employee who shouldn't deal with customers. Even if this was policy, the heartless, cold, rude manner in which he conveyed it to someone at midnight who had just driven 400 miles, with 3 sleeping kids in the car, I feel wasn't merited. The same policy could have been conveyed with a modicum of understanding of the inconvenient surprise this was to hear. Thank you. I hope "corporate" isn't as detached from the individual hotels as this...

The person who set up my reservation ended up doing it 8 different times instead of doing a group reservation under 1 reservation.

Secondly the corporate office told me to send them the check for my reservation which I did a minimum of a week and a half in advance and the check was deposited before we got to Morro Bay. On our way there Morro Bay called and said we would not be allowed into our rooms unless THEY received payment and I told them we already paid the corporate office. So there was a huge lack of communication between the corporate office and your location where we were staying. They were full on set on leaving a bunch of high schoolers out on the street who drove 6 hours away from their home because they wanted us to pay them again.

The general manager was extremely rude and gave a lot of attitude and did not work with us at all. Luckily I was able to have my boss (principal) pay with her own credit card which meant that we were charged TWICE for our rooms because the check from our school had already been sent to the corporate office. The general manager said that it was our fault and its too bad so sad. The only person that was friendly and trying to help us out was the manager at the location and seemed to be sympathetic, but was following the orders of her boss.

Since we are with a school and a large group, there should've been a group reservation put in place rather than 8 individual ones. It was very difficult to find the correct people to talk to to make reservations online or on phone, when trying to organize it, all I kept getting was an automated machine, or the people who I talked to were unaware of how to help me which is very frustrating.

Lastly, the fact that your treasury department deposited a check without having an invoice or knowing where the check came from and what the amount is for, is astounding to me. If you were to get audited for that, that would be a huge issue for you guys with the IRS and government as everything needs to be properly recorded and categorized. In fact our school is looking into taking what appropriate action should be taken from...