Knights Inn Racine — Hotel in Mount Pleasant

We booked a room for 2 nights, for our family, though an agent, who said, it was close to our destination. It turned out to be too far so I called the agent back within 10 minutes of booking the reservation, who put me on hold and contacted the hotel and they both agreed to cancel the reservation. Within the next couple days, they credited my card for one half of the cost of the reservation. I waited a week and then began contacting the hotel for the other half of the balance. The hotel gave me an email to the management and, after numerous emails to them and double-checking to ensure we had the correct email address and getting NO RESPONSE from the management, I contacted the hotel and the clerk put me on hold and came back on and said she took care of it and I should see it in the next 5-7 days. Two weeks later, I had not seen the credit and again contacted the clerk at the hotel and she informed me that there is no way a clerk can do anything as they do not have that access. She stated that she would personally contact the management and get them to resolve the issue. After another week of not hearing from anyone (and two more emails sent to management), I contacted her again and spoke to the same woman who took my information again and stated she would have someone from management contact me. After another two weeks and two more emails, I have not heard from anybody nor have I received my funds

I had intended on possibly using this hotel for future reference but, after looking at the HORRIBLE, HORRIBLE reviews and seeing that they did nothing to resolve this matter (besides the lady who said she would contact them), unless you WANT TO BE THOROUGHLY DISAPPOINTED in your stay, AVOID THIS HOTEL AND ANY OTHER ONE THEY MAY BE MANAGING. It is a horribly managed property and you will be thoroughly disappointed, just by their review statistics. But, out of a half dozen emails and close to that in personal requests with the hotel staff, there is no conclusion that I can come to other than it being intentional.

We gave them a 1 out of 5 because they do not offer a...

They can accommate those with medical issues and needs! There main goal is to promote helping those with disabilities have a possibility in life as they renew strength some staff like the owner John and the one whom always works front desk as she has a special skill as in the morning you want to wake up to happiness while hunting for your own but life is short to complain about what this place can or cannot do as its more then one star as they make sure it's handicap accesible as my husband and I love it compared other motels as you are treating like a knight and spouse Always! As long as you keep your neighbors happy, it's nothing to worry about as no bedbugs and housekeeping is wonderful beyond measure as if you got a problem, you need to let them know so they can fix it as no place is perfect but for him and I we are at rest and home for now as they give you oppurtunitites to fix your life issues as this motel gets a bad name on the streets and I hear them as my passion is exercising and music while I whistle while I work as we don't know where our next day will be as robotics taking a ton of jobs and it takes us man and women disabled or not to keep the robots away from doing what we are able! Always get fresh breakfast donuts and coffee or juice till 10 am and they start at 6am as check out is 11am as they make sure there knights of honors are taken care of! It's been the best one i have been at and I traveled with my family my maiden name and saw 35 states but it's everywhere as people need to realize homelessness is very high now everywhere due to lack of jobs for the veterans and those with limitations as robotics will soon help us and more jobs lost! You want the personal greeting how you doing or good morning how was your stay and most do that here as they have a...

Here's a terrible review of a place that's worse than a trash can:

Zero Stars - Avoid Like the Plague!

I've had the misfortune of staying in some questionable places in my time, but this dump takes the cake. Or rather, it takes the moldy, rotten cake that's been left out for weeks.

The moment I walked in, I was hit with a wall of stench that would make a sewer jealous. The air was thick with the smell of decay, rot, and despair. I thought I was entering a war zone, not a place of lodging.

The floor was sticky with who-knows-what, and the walls were adorned with mysterious stains that seemed to shift and writhe like living things. And don't even get me started on the "furniture" - a sagging bed with what I can only assume were bed bugs doing the cha cha slide on the mattress.

But wait, it gets better! The pièce de résistance was the infestation of cockroaches. I'm not talking about a few stray critters; I'm talking about a full-blown, biblical plague-level infestation. They scurried across the countertops, crawled on the walls, and even had the audacity to scuttle across my skin while I was trying to sleep.

And don't even get me started on the "bathroom". I use quotes because it was little more than a glorified hole in the ground with a toilet seat slapped on top. The shower was a mysterious substance that I can only assume was water, but it smelled suspiciously like drain cleaner.

In short, this place is a biohazard. It's a health risk, a safety risk, and a risk to your very sanity. Avoid it like the plague. Avoid it like a zombie apocalypse. Avoid it like a - well, you get the idea.

DO NOT STAY HERE. DO NOT BREATHE THE AIR. DO NOT LOOK...