Staybridge Suites Racine - Mount Pleasant by IHG — Hotel in Mount Pleasant

Reflections After 66 Nights in a Double Queen Suite||For more than two months—precisely 66 consecutive nights—I called this hotel my home away from home. As a permanent guest booked in a double queen suite with a kitchen, a premium room, I arrived with modest hopes and a suitcase full of optimism. Throughout most of my stay, things were uneventful, and I anticipated departing with pleasant memories and a glowing review, a testament to a long trip spent in comfort and ease. But as my final days approached, a series of experiences undermined what was otherwise a peaceful period, leaving me, instead, with a sense of disappointment and dismay.||A particularly distressing episode unfolded on the morning of my checkout. Having a series of online business meetings scheduled, I proactively requested a late checkout at 9:39 am via the room intercom. The young man at the front desk checked with housekeeping and assured me that a 2:00 pm checkout would be possible. Grateful, I assumed this was a recognition of my loyalty as a long-term guest and IHG member.||But at noon, in the midst of an important meeting and just as I was preparing lunch, I received a sudden call instructing me to vacate immediately or face charges for another night. Shocked and confused, I referenced the front desk conversation, only to be told—by the very same staff member—that no late checkout had ever been approved. The tone was rigid: “I can’t allow even five more minutes. You must leave now or pay more.”||Stunned, I was forced to end my meeting abruptly, gather my belongings—five bags in total—and rush out of my room within ten minutes. I had to throw away my perfectly cooked lunch into the bin and go hungry today. My key was deactivated even as I scrambled to exit. I arrived at the front desk at 12:11 pm, bewildered and hurt, struggling to understand such abruptness and lack of consideration for someone who had called this place home for over two months. Eventually I and another colleague, who also checked out today, had to sit in the lobby for 2 hours only to see housekeeping staff enjoying their lunch there (not cleaning our rooms, from which we got thrown away). |I share this review not out of bitterness, but from a sincere hope that fellow travelers might be spared the distress I experienced. Long-term guests deserve clarity, consistency, and respect—especially when their loyalty is evident. Sudden changes to agreed arrangements and a lack of empathy from staff can turn an otherwise agreeable stay into a source of lasting disappointment. Let this account serve as a caution and a prompt for the hotel management to examine their policies and treatment of guests, ensuring future visitors are afforded the reliability and courtesy every traveler deserves. My story is written so others may plan with eyes open and perhaps inspire improvements where they are...

I booked our stay in July for a September 30 stay. Myself, wife, and three sons under the age of 9. We have multiple difficult food allergies so small kitchens are important to our stays as well as sleeping arrangements for 5. Staybridge fit these requirements with a kitchen, two beds, and a pullout. We booked the reservation direct with the hotel. We arrived at the hotel at 10:30pm with three very tired, irritable boys only to be slipped a letter by the front desk telling us that they overbooked and moved us to the Comfort Inn down the street. They did say they would compensate our first night due to the inconvenience. No call, no advance notice, just a really awful surprise. We ask to speak to the manager but are told that the manger won’t be in until Monday(3 days later) and that they don’t handle work calls while out of the office. How convenient for him, make the front desk staff deal with it. I ask to speak with someone that has the ability to make a decision and am told nobody is available, The person at the desk said that the manager told them at noon that they were overbooked and gave her the apology letter to give to the guests, Wouldn’t that have been a good time to let the guests know so they’d have time to arrange alternate accommodations? Instead I load up the car and go to the Comfort Inn. We are advised that they only have rooms with two queen beds. Not enough to sleep 5. No kitchen, no way for us to prepare safe meals for our family. No additional space like the multi-room suite at Staybridge. I asked for two rooms to accommodate us but was told that wouldn’t be covered. I’d have to pay for the second room. I was also told that Friday night is covered but Saturday night needs to be paid for, on the spot, but the Saturday rack rate is almost double the price we had booked at Staybridge. I asked that at least Staybridge pays for the more expensive night(Saturday) and I’ll cover Friday night. Again I lost, I must pay for the expensive night and pay full rack rate losing any early booking discounts I certainly would’ve achieved if booked direct in back in July. Lost everywhere. Defeated. I lose. I get to deal with it, I have to move my family to another hotel at midnight. Never again. There is no excuse for this. They voluntarily overbooked, got burned, and expect the customer to take on the full burden of their mistakes. Reservations with this hotel are a total gamble. The comfort Inn said that we were the 5th group sent from Staybridge that night so this was not an accidental overbook of one group. It was total disregard for the term...

Review of My Extended Stay: A Disappointing Turn

Reflections After 66 Nights in a Double Queen Suite

For more than two months—precisely 66 consecutive nights—I called this hotel my home away from home. As a permanent guest booked in a double queen suite with a kitchen, a premium room, I arrived with modest hopes and a suitcase full of optimism. Throughout most of my stay, things were uneventful, and I anticipated departing with pleasant memories and a glowing review, a testament to a long trip spent in comfort and ease. But as my final days approached, a series of experiences undermined what was otherwise a peaceful period, leaving me, instead, with a sense of disappointment and dismay. A particularly distressing episode unfolded on the morning of my checkout. Having a series of online business meetings scheduled, I proactively requested a late checkout at 9:39 am via the room intercom. The young man at the front desk checked with housekeeping and assured me that a 2:00 pm checkout would be possible. Grateful, I assumed this was a recognition of my loyalty as a long-term guest and IHG member. But at noon, in the midst of an important meeting and just as I was preparing lunch, I received a sudden call instructing me to vacate immediately or face charges for another night. Shocked and confused, I referenced the front desk conversation, only to be told—by the very same staff member—that no late checkout had ever been approved. The tone was rigid: “I can’t allow even five more minutes. You must leave now or pay more.” Stunned, I was forced to end my meeting abruptly, gather my belongings—five bags in total—and rush out of my room within ten minutes. My key was deactivated even as I scrambled to exit. I arrived at the front desk at 12:11 pm, bewildered and hurt, struggling to understand such abruptness and lack of consideration for someone who had called this place home for over two months. I share this review not out of bitterness, but from a sincere hope that fellow travelers might be spared the distress I experienced. Long-term guests deserve clarity, consistency, and respect—especially when their loyalty is evident. Sudden changes to agreed arrangements and a lack of empathy from staff can turn an otherwise agreeable stay into a source of lasting disappointment. Let this account serve as a caution and a prompt for the hotel management to examine their policies and treatment of guests, ensuring future visitors are afforded the reliability and courtesy every traveler deserves. My story is written so others may plan with eyes open, and perhaps inspire improvements where they are...