Hampton Inn & Suites Boise/Nampa at the Idaho Center — Hotel in Nampa

The check in was quick. We are Diamond members but were offered first floor. I mentioned my Diamond status. I was told I couldn't be upgraded (I didn't ask for that) but that they could give me a room on the 3rd floor (there are 4 floors) because for upgrades they only had rooms with one bed and we were a family of 3. I was provided a choice of snack for my status after I mentioned it and got 2 bags of candy. We had a view of the lower roof. Nothing scenic.||The room was nice. No bathtub if you prefer baths instead of showers or have small kids. I always request extra towels but because the room had just been assigned to us they only had 4 towels in the room. But they do offer cleaning service everyday, which was a plus. We had our room cleaned one day. They missed garbage (newspapers/bottles) that were under the bathroom counter, but it was nice to have the garbage dumped and extra towels.||We tried to check out the pool on our first night but our card wouldn't work. We were told the card reader stops working at 7 pm. We decided not to go to the pool that night but to go another night because we were there 3 nights. The 2nd day we went to the water park so decided to go our last night. On the last night we headed to the pool at 6 pm to find a note on the door that the pool was being resurfaced. We checked with the front desk and were told it would be closed all night. It would have been nice to have had a sign at the front desk or be told at check-in that the pool would be closed (assuming this was scheduled) as my kiddo was bummed we never go to use the pool. We ended up walking across the street to Wal-Mart just to find something to do.||Breakfast was OK. I try not to eat gluten or dairy. No non-dairy creamer or milk. No gluten free bread options. I did find hard boiled eggs and other egg options. Different sausages each day. Potatoes. Cereals and waffles were available to my kiddo but no options for me. They also had oatmeal. Coffee is always available in the lobby.||No issue in finding parking but no nearby events. There are several nearby restaurants walking/driving distance. We'd...

I was very much looking forward to my stay. Upon arriving, i was refused my stay that i had booked nearly 6 months in advance. This hotel DOES NOT accept cash. I have traveled a lot and i have never been refused from a hotel due to paying for my stay with cash and putting a card down for incidentals. Extremely non-accomodating. Very unwelcoming demeanor from staff. The sign said a manager was on duty but was nowhere to be found. Luckily, i was able to go a few miles over and the holiday inn welcomed me and my cash immediately (as has been my experience with every hotel but this one). Overall, bad financial policies, rude staff, 10/10 would not recommend. I have other stays that were booked at this location that I will be cancelling immediately. If you are going to an event at the Idaho Center, stay elsewhere, the uber trip is worth more than the hassle and/or predicament that this poor excuse of a hotel will put you through. I had a valid card, they want the full amount on the card before they accept cash at checkout. The response the hotel manager provided is misleading. Don't make the same mistake I did. Stay elsewhere. Awful customer service,...

The Nampa Hampton Inn is such a nice hotel for convenience and overall cleanliness. Abby at the front desk was extraordinary! She was kind, attentive to our needs, very professional, and accommodating. She made us feel welcomed to the hotel. When we arrived the maids had inadvertently left the former guest’s dirty towels, the alarm clock did not work and in one of our rooms the ac and refrigerator did not work due to a breaker switch. Abby was attentive to all that and took care of it immediately (busy Labor Day weekend). What we appreciated so much was her approval to let our family use the eating area to eat lunch together in celebration of my grandson’s graduation from NNU. It meant so much since some of our family were older and handicapped. Thank you, Abby! You should be the General Manager because you know how to make hotel guests feel happy and comfortable in your hotel. We thank you SO much! (NOTE TO ERIKA, General Manager: Your demeanor with us made us feel uncomfortable and unwelcomed...you could learn...