Jack in the Box — Restaurant in Nampa

Not very impressed with store 6038, and the employees that work there. Came two days in a row, once into the lobby with my family, and the second day by myself through the drive-through. The lobby experience was mediocre. We ordered food for the entire family off of the value menu. At the time of our arrival, the only people inside of the restaurant were an older adult couple who were already almost finished with their meal. The drive-through at the time only had one to two cars in it as well. We ordered our food, sat down, and it took quite a while for us to receive it. Additionally, the tacos were a lot greasier than normal, my chicken sandwich patty was just above warm, and our kids, chicken nuggets seemed like they had been staged and werent fresh. Jack In The Box is one of my favorite franchises, which is part of the reason why I’m posting this review, because a lot of the ones that I’ve been to in the treasure Valley pretty much hold a solid 4.0 to 4.8 star rating in my book, but this one definitely needs some attention.

With regards to my drive-through experience, I ordered three eggrolls and a SMALL sized Sprite. Upon pulling up to the window, I received a big cup and stated i had asked for a small. I was informed that was their regular size. I smiled and accepted the drink and set it down, but after my server left the window, I looked at the cups and saw a small size one literally underneath their “regular sized” one. This small cup was the same size I was given the day prior with my family when i asked for water. While i understand certain locations may not carry the clear plastic cups, words matter, so im a bit shocked that i was dismissed when the size option was right there… Further more the regular sized drink was $2.59 pre-tax. I figured it was close to $3 as it brought my total eggroll order to $9. While i understand the difference in price between the small cup and regular might seem nominal, i asked for the small for specific reasons: 1.) I am working off of a budget and was trying to stick to that. This to some extent disrupted that 2.) I did not want to drink as much soda as I was given and the entire purpose of asking for the small size was to get my fill then be done, not drink what I think is the amount i want and then waste the excess.

Overall, I am disappointed in the experience that I received, and the fact that I had to ask for a receipt in order to validate my thoughts on why my order costed as much as I did. I will also be completing the survey that I received on the receipt. It might sound a bit silly/petty to say, but the free sandwich from ordering the same like item will at least be some form of restitution for...

This location can't decide what hours they are going to operate. Sometimes they are 24hrs, sometimes they're not. My main issue was tonight at around 10:54 PM we went to get shakes. We discovered that they are doing floats now too and we wanted those instead. We were first told that we could only get one float. We were confused as to why we could only get one float as there was nothing to suggest it was only one per customer and as we were discussing the cashier asked if that was all and I said no, we would also like a shake as well. That was met with "we can only do one float." I wasn't asking for another float. I was very confused and the cashier just reiterated they only have enough for one float and if that would be all for our order. He was starting to become exasperated and snarky. I asked for clarification on what he meant. He said they only had enough shake mix for one float since they use the same shake mix for floats. Couldn't he have just said that first? As it turns out though they did end up having enough for both the float and the shake. I'm not faulting them for being able to give me what I asked for, I am faulting them for their rude service and lack of ability to properly explain how their items are prepared. The cashier then hurriedly gave us our treats without napkins and we also did not get a receipt or I'd be filling out their survey instead.

I have been extremely disappointed in this location's service and wont be back again. I also don't...

Health procedures is being violated here even the manager act like he don’t care. I won’t be surprised if customers got food poisoning here. There are signs for employees for a reason keep hands clean when dealing with food. I went to this location at around 8 15 am. I went up to front and first thing I see is this lady on her phone with gloves on dealing with food. I see her put her phone on other side of ear with gloves on touching the food. You know how many germs are on that phone?!? I requested a manager and to my suprise it’s this guy who saw her doing it as I was watching but didn’t say anything. I mentioned to Him he acted careless and told her to change gloves. The lady was acting like she was appalled and confused and had to change gloves. Did any of you get health food handeling training or what? I will never come here I don’t wanna get sick. I won’t be surprised if she got back on her phone using gloves again to handle food. The girl even laughed. No one showed any concern. I told them you know how much germs are on that phone? The other girl looked at me and laughed. I would check the cameras unless the manager deletes it. Also the lady that was on phone was glaring at me. None of them took it seriously. So health procedures need to be checked. Especially the food. March 24 between 8 15...