Courtyard by Marriott Nashville at Opryland — Hotel in Nashville-Davidson

DO NOT STAY HERE! IT'S NOT SAFE! I stayed at the Courtyard Marriott at Opryland while I was at a conference at Opryland. On my 1st morning in the hotel, a fuse blew and my power went out. No big deal. I called the front desk and the Assistant Manager came to my room. After mansplaining fuses to me, he explained that he needed to go get a part. I asked about how long he thought it would take because I had ordered an Uber and I worried about asking someone to wait. He turned to me, stepped further into my room, and AGGRESSIVELY said, "It takes how long it takes, and standing here conversating [sic] with you is a waste of my time." It was intimidating and upsetting. He then returned about 10 minutes later to tell me they'd need to call an electrician. Then he sarcastically said sorry. I said that I was not upset about the power outage, but he could have at least been nice to me about it. I reminded him that I wasn't nor was I rude, and his behavior was not right. He said, "I wasn't rude, so sorry you took it that way." Over the next several days, each time I entered the lobby, he would come from behind the front desk and hover over me. Going behind the food counter and talking about the food I ordered and then going in the back alone with my food, which then made me too afraid to eat the food I spent $70 on. He was clearly trying to intimidate me. I called Marriott Corporate and explained that I felt terrorized by him. They were wonderful and supportive. I said I did not want money off my bill, I didn't want anything from them other than that he be addressed and that they wait until I safely left the hotel. He was weird and made me very uncomfortable. They promised me they would wait. They didn't. Instead he was contacted DIRECTLY and IMMEDIATELY. He emailed me and asked me to give him more information about himself. I called Marriott again, and I was passed up to the next level. That person said I would receive full compensation, which I didn't ask for, and that someone would call me within 3-5 days. I left and returned home. I was charged in full for the hotel. The manager called me, and made excuses for this man's behavior. I said all I wanted was to hear from Marriott Corporate about the reporting of this issue because I felt they put me in danger and that's not negated by the fact that I was now home safely. I've gotten 2 messages in email: 1 thanking me for my loyalty to which I said I still wanted to hear from Marriott Corporate, and the second one telling me the matter is closed. They could have easily fed me to a violent man, and just because that's not how it played out doesn't absolve them from what they did. I told them I was afraid, and they contacted him directly. DO NOT STAY HERE! YOUR SAFETY DOES NOT MATTER TO THEM! THEY DEFEND STALKERS! And a side note, all of my clothes smelled musty when I returned home and required cleaning and my colleague had bed bugs! I REPEAT, DO...

I was invited by a family member to Nashville. The family member had meetings and I stayed at or around the motel. We arrived Sept.30, 2017 and departed Oct 4, 2017. The place was clean and the staff was awesome. HOWEVER, on Monday night, after we were in bed, someone started banging on the door. Knowing there was a bar in the lobby I ignored it thinking it was an intoxicated person at the wrong room. Eventually the knocking stopped. About 20 minutes later the door was unlocked by someone on the outside and the person attempted to make entry. After confronting the man, with the inside security lock still on, the man finally identified himself as housekeeping . My family member called the desk to complain. I was NOT able to get back to sleep for a few hours. I was NOT happy to say the least. The next day management assured it would be addressed. Fast forward to the morning of Oct. 4, 2017. While waiting for my family member to finish in meetings, I was packing up and watching TV. At about 9:50am (checkout is noon) I was watching TV when the door unlocked and a young lady walked in, looked at me and said "I'm sorry I thought this was the stairs." I then sent a text to the family member about the security of the place. I don't know, don't even care how the office handled this with my family member. My concern is for people like myself. The person who was invited but the other person paid for the room. I was the one who took the brunt of this and the second event was reported second hand. I was there I saw the young lady and can still visualize her face and what she was wearing. SHE was NOT housekeeping. She had a key to the door. You see, the stairwell does NOT require a key. I was there checking out the local hotels. My son is getting married in 2 weeks and I had thought that might be a place for them to stay the night of the wedding. After my experience, I DO NOT RECCOMMEND this place to anyone. There is a security issue and until it is handled properly for a while, go at your own risk. Do not take anything of value in your room. If you're female, at least have a can of mace. See, my immediate family and friends are in law enforcement and security. I have been drilled in what to do in every situation. I have been taught what to look for everywhere you go. In my ipinion, this is NOT a safe place. If it happened to me, it can happen to you. (2 events, 1 room, less than 1 week = danger) Again, the staff was awesome and the place was clean. Don't let the outside...

My sister messed up my reservation, doing it a month later instead of march in a hotel chain I normally use, since she's an executive working for that chain of hotels and we always stay on those hotels every time we go out of Colorado. When I got to my regular hotel in Nashville, they were totally booked and discovered the mistake. You can imagine my disappointment that, after driving for 18 hours from Denver, co, I was without a room at around 1 in the morning and having the prospect of driving another 13 hours to our final destination Miami, and with 4 tired kids and my really pissed off wife. After checking about 20 hotels in the Nashville area everywhere was booked. I was ready to keep driving south when I got the idea of asking the manager of my original hotel to help us out. We found that the courtyard was the only hotel willing to take us in at 1 in the morning. The lady there understood our bad situation and got out of the way to help us. We got there and were pleasantly surprised at how professional she was. The room also was very clean and the beds super comfortable. The bathroom was spotless, and their service not only ended there. In the morning we found out my kid didn't have a toothbrush and they were kind to offer us one for free. Thank you Troy. Im the kind of person that don't like reviews because I'm very hard to please, but the Courtyard doing this for me and my family deserves one. Im not publishing it to return the favor and give a good review because of what they did, but in all honesty these folks know how to treat a customer and also the price was very very affordable (to not say cheap). If they were willing to do this for an unknown I imagine how good they treat their regulars. In conclusion, they have a new customer in me not only to return the favor and become a regular because of it, but also because their service is supreme, and the bedroom way above the rest. Thank...