Bob Evans — Restaurant in Nashville-Davidson

Had a completely horrific experience on Thursday, July 11th, 2024 around 7:30pm. After wandering in to the dining area (thinking that the rest of our party - 3 people - would already have a table), we realized that they were in the restroom and that we were the first to go into the dining area. My dad flagged down the only waitress appearing to be working, and asked if we needed to wait to be seated. She informed us yes, but we all mutually agreed on a table while she was standing there with us, since the restaurant was completely dead and we were the only people waiting. There were 3 people with me, plus an infant (not eating) at this time. The waitress had first offered us a small table for 4 at the front center of the dining area, to which my dad told her “oh that won’t work, there’s about 7 of us” to which she said OK and that’s why we settled on a round 6-person table in the 2nd row of seating, right behind the table first offered. It’s worth mentioning that we certainly would’ve went back out to the podium at the start of the dining area, if the waitress had’ve requested that we go back out and wait to be seated - but she did not. The rest of our party then came from the restroom and sat down at our table, seeing that we had already been seated. Everything was fine. The shift manager then came out and asked, “Can I help y’all?” in an assertive/confrontational tone as if he didn’t understand why we were there or something. We were all a little dumb-founded not knowing how to respond, because we were just waiting on our waitress to come back to introduce herself/start taking our drink order, now that our full party was there. With our confused response of basically saying ‘yes, waiting to be waited on’, the manager replied, “Well my waitress told me you guys sat yourselves, and you need to wait to be seated.” The last 3 of our party to arrive had no clue what discussion the first members of our party had had, so they apologized and started to get up. I then jumped in to tell the manager “No, we’ve already talked to the waitress and she said we could sit here.” The manager was unhappy and still confrontational, instead of just saying something like ‘oh sorry, I’ll go get her’ or ‘ok we’ll be right with you’, he instead was displeased as if he was waiting for us to idk leave or come up with a better response? The waitress then came out and said to her manager 2 or 3 times repeatedly in a meek voice, “They said there was only 5 of them”. We NEVER said there were 5 of us. There were 4 + a baby when we first spoke to her, and my dad had already told her there were 7 members in our party. The waitress must have thrown us under the bus by complaining to her manager, and then LIED by stating to her manager once in front of us that the only problem was that there were 7 and not 5 people. I’m not even sure why that would’ve been an issue since again the restaurant was empty and we were already seated at the largest table they had. The manager nor waitress didn’t apologize for the confusion, and the manager basically acted as though we weren’t telling the truth. We felt we needed to leave at this point due to him not listening to us/hearing our side. He didn’t offer for us to stay seated or even to go back to the dining entrance to try again. We have a member in a wheelchair, and I personally was breastfeeding my infant child at the time this occurred. We left with him crying due to me needing to stop his feeding in the middle to leave the table/restaurant. Anyone who has a baby and a child in a wheelchair knows how much time and effort goes in to loading/unloading them and their equipment into a vehicle. We were completely shocked at the interaction and have NEVER witnessed this kind of abuse at a restaurant. We will never return to...

I placed an online order. One Hot Dang meal and two bowls of oatmeal. The system allowed me to place the order for 1:00 PM 5/3. I go to pickup my order and it had a message of no oatmeal with the order. They didn’t serve oatmeal after 11:00 AM. Manager Debbie said she used a certain card to refund my money. Now it’s 5/12. I called Bob Evans cause the order posted to my credit account in full. No credit for the oatmeal. Two bowls of oatmeal were about 8.89 each. That adds up! I spoke to another manager as Debbie wasn’t available. He was condescending. By the way how he sounded, it was as if he didn’t believe me! He asked for my order number. I didn’t have it at the time. He couldn’t locate me in the system either! His attitude wasn’t pleasant! He actually told me to wait seven business days! The order was placed 5/3. Manager Debbie said, “The account was credited 5/3.” He told me, “Saturday and Sunday don’t count in a condescending tone. If he can add, 5/3 to 5/12 is 7-8 business days! He actually has me waiting on the general manager to call me because he can’t locate my online order! The food is pretty good, but customer service is pathetic. The system should’ve never allowed the order to go through in the first place. Second, Debbie should’ve followed up with the process making sure I was refunded. Third, the last manager should’ve been more pleasant and understanding that all I was doing was requesting a refund.

Spoke to the general manager on 5/12 Now it’s no longer 7 days as told prior. Now it’s 7-10 days. I was advised “Manager Debbie did her part, but the finance department hasn’t processed it.” It’s amazing how fast a business can take our money, but processing a refund takes an act of Congress. A refund of less than $20.00!

5/15 Still no refund. I’m updating as this goes because I want people to see what I’m going through with Bob Evans. I will contact the owner that replied which might be the website. I left a complaint and two voicemails.

5/16 I received notification this morning regarding a credit adjustment. It’s recommended I wait another 1-3 days. The meal was placed on 5/3. It was reported manager Debbie did request a refund. From 5/3 and it’s currently 5/16 with the addition of 1-3 more days I can expect to receive a refund. If the mindset of the other manager were better, it would’ve been helpful during this experience. However…when the business is in the wrong and the manager or customer service in general displays an unpleasant attitude when the customer did nothing wrong that’s absurd.

5/17 Just an update. No refund yet for a refund requested on 5/3.

5/18 I was told 2-3 times to keep waiting. I still haven’t received my refund of less than $20. You can’t make this up. I was told by two managers to keep waiting. “Seven working days.” “One to three more days.” Received emails about an adjustment. I’ve received not one thing. This is just awful.

5/19 Finally see the reimbursement. It took all this for $17.xx. A lot of businesses would handle this in 1-3 days max 5-7 without the hassle! This was my Bob...

I don’t know what to say about this place. I see why they’re rated a 3.9. I made an online order. It sent me a receipt and debited my card. However it also gave me an error message,”code 0.” Naturally I called Bob Evans to see if my order had processed. The guy’s name sounded like Randy. By his demeanor, to me it sounded like he didn’t want to be bothered. I asked if he could check for an order for Sunday. He said he had no outstanding orders. I asked “Are you sure for Sunday?” He then placed me on hold to check. I’m thinking…why did you tell me no so quickly the first time. He came back again saying the same thing. I don’t know whether to believe this guy or what. Now I’m heading into Sunday for people I don’t even know if they’ll have a breakfast. Their online system is trash! So is their customer service. I’ve made online orders at the Cracker Barrel and other places. I don’t ever have this issue with them. I called corporate to cancel my order if it had gone through. I gotta look for a new breakfast restaurant. I will call Bob Evans again Sunday morning to make sure my order isn’t processed if I hear nothing from corporate. This place is low class.

Update 6/1 I spoke to Manager Deborah. She located my order. The day before Randy said it wasn’t there (twice). Initially I didn’t want it. The corporate office is closed as I just called them leaving a message about this place. I told Deborah if Randy was there during pickup I didn’t want it. Go to Yelp reviews and heed the rating.

6/4 Update Customer relations is a joke! I left two messages and no one called me back! I had to call them asking about the messages I left about the unprofessional service. They advised me a lady would (investigate) the matter contacting me in 2-3 days. What’s amazing is I got a response here on Google to contact them. I even filled a complaint out online! They sent me this email after I called about them not attempting to contact me. This just proves it starts at the top. This is why they’re currently rated a 3.9 and on Yelp even lower.

Hi,

Thank you for reaching out to Bob Evans Restaurants. We pride ourselves in providing quality food and friendly service in a clean environment and we sincerely apologize that we did not deliver on those standards during your visit. Thank you for your continued support of Bob Evans and allowing us to correct our mistake.

Sincerely,

Bob Evans Guest Relations 8111 Smith’s Mill Road | New...