Hyatt Place Nashville/Opryland — Hotel in Nashville-Davidson

Update... it took 2 weeks of daily calls to finally get a resolution. Took 10 days to get both refunds. I'm seeing this business model more and more, they get the money and collect interest while we have to work 40 plus hours to get it refunded, the fees, the stress.... I'm hearing law change and class action lawsuits. 😡 It is just not right.

Well... y'all are about to find yourself immersed in a diatribe of how much this review has highs and lows. Let's start with the good stuff... Kia! Not the car but the wonderful worker behind the counter. She really worked herself through a complicated mix up of reservations and got us in a room with as little hassle as she was able. Always friendly, funny, warm, and greets each person with this amazing bubbly personality.

And then the rest... most bothersome is that we are overcharged 2x!!!! Cannot figure out how we paid for the room by going to some 3 hour timeshare presentation back in January, and then we got 2 charges on our bank account totalling $1,100. Try to call and no help fixing the issue. Tried the timeshare people and the pho e never gets answered. So now we are in a cluster of can we cover our bills while we get our money returned,.and how can we even start when nobody answers the phone and no manager is on duty to discuss this situation.

Then... the room was clean. Being "dated" aka vintage does not bother me. The TV not working bothered me. We got 1 channel with a constant carpet stain, another with a food truck but neither changed from the image for the 4 nights we were there. Another channel had no sound no matter what we tried. So it boiled down to 2 maybe 4 working channels. Sigh.

The AC auto didn't work so had to put it on high or low to get it working.

Oh and the bathroom!!!! Yeah... see the pictures. The magic shower door never stayed open.

And they wanted $1,100 for 4 days!!! Ummm no.

Breakfast is included. Best part, the waffle maker. The worst part the gross plain donut holes. Skip them. Oh and the frozen fruit medley, nope... just nope.

Coffee yum but only available during breakfast. Same with hot tea. I wanted a cup of tea and couldn't because it wasn't during breakfast hours.

A perk you can walk to Opry Mills and Opryland. Go catch a concert and walk it. And there is a shuttle for free from the hotel to Opry. That shuttle does not go downtown. But they will hook you up with another company.

Shuttle downtown worth it. $20 round-trip and you can drink on the bus. The owners are super cool. Love to see them get more business.

All in all, especially due to the billing issues and the frigging huge mess that comes with them overcharging us $1,100, I would be super hard pressed to ever stay there again. Much less. HYATT/Wyndham and associated properties are now at the bottom of my options. With so many out there, you'd think that they would run a better business model.

Where's my...

ANTS IN MY ROOM AND MANAGEMENT REACTION POOR.

Starting with the positive: All but one Staff member - who was an older male manager-type - deserve 5 stars. They really do. One manager level person deserves 0 stars and that is why I gave Service a 2. All staff but one were friendly, helpful, respectful and professional..

This hotel needs significant maintenance and care. I will not recommend nor stay here again.

ANTS - I have a lot of small ants in my room on multiple walls near the ceiling, as well as on the desk. I discretely told a man who appeared to be a late 40 something manager type about this. He said they would spray without asking for my room number nor apologizing for bugs nor offering to move me to a different room. He did not seem surprised to hear about the ants. I asked if he'd like my room number (we had not met before so there was no way for him to know which room I was in). He said sure. I also asked about the toxicity of the spray for humans. He offered that the spray doesn't impact humans but nkthing additional. He did not engage in any conversation with me.

I was surprised by his lack of caring and lack of communication. I had no time to spend pursuing a different solution with him because I needed to walk over to my conference.

I came back at end of day. Someone had been in my room and there was a sweet oder which I assume was bug spray. Looking around, i saw that ants were visible on the same walls near the ceiling and now down an additional wall and ceiling near a closet. Maybe aggitated by the spray, they were more active than in the AM when I left. I am not scared of ants and they remained on the opposite side of the room to the bed and my belongings. It was 6pm and I decided not to complain to the front desk because I assumed the young, nice staff would have no means by which to fix this issue given someone with more authority had already spoken to me about it.

I am checking out today and stayed for 2 nights. Never again. Ants are still going about their business as I write...

Before arriving for our stay, I called reservations TWICE to double check with my question about our stay. We are a military family of 4 and 2 dogs traveling across the states to a new home location, time is not guaranteed on arrival. So, I called reservations TWICE before we booked the reservation for Sept 16-17. Now, when I spoke with reservation I asked if we are good on just booking Sept 16-17 because we would not be arriving until between midnight-3am. BOTH reservations told me “yes you will be okay to check in at that time and I will notate that in the notes” told me I did not need to reserve for 2 days which is what I was clarifying to be sure it was not needed. Arrive at the hotel after 1am Sept 16th, when we went to check in , no reservations or nothing were even done! So the front desk made the reservations after we had just said we need check out on the 17th, my husband filled out the paper for the dogs and even signed for Sept 16-17th. So then we thought we were good to go, until later we get a call telling us our check out is at 1pm! Um no! After explaining everything to the front desk lady she did not car what I had to say and said we needed to extend or check out at 1. How is this our fault? We don’t mind paying for another day, which we ended up extending becasue she did not take the time to try to help in anyway, but don’t be rude and show you do not care. What customer service is that? No apologies about how reservations handled it no accommodations nothing for us even after we did everything we were suppose. Overall the stay has been OKAY, but probably definitely will stay somewhere else next time we visit Nashville. Now, since reservations weren’t even made in the first place, how think about how we would of felt and been stuck if we did arrive and there was no availability? Again, not our fault! Do better on...