Flushing Regent Hotel — Hotel in New York

Didn't think this place was going to be so bad based on other reviews but I had a terrible experience. I booked the hotel through priceline for 2 nights for $260, which I think is quite expensive for the quality of the service and rooms. The place is more so like a motel than a hotel. My room smelled strongly of cigarette smoke, even though there is a sign that says there's no smoking allowed in the hotel. I asked the receptionist about this and if he could switch my room and he said "oh I'm sorry I forgot to tell you. The floor that your room is on is the smoking-allowed floor. I don't think it'll be too bad though. The only rooms we have available on non-smoking rooms would cost $140 for an upgrade, which I don't think you'll need." I ended up just turning the air on and opening the windows to drown the smell out. This wasn't too big of a deal but I wish they stated somewhere on their site that you had to request a non-smoking floor, because the smell was SO unpleasant. My biggest complaint though was the next morning at 8AM when a stranger opened the door to my room. They were able to do so because the hotel had checked them into my room, and they forgot that I booked the room for 2 nights. I was very confused and frightened. I went to the front desk and complained about the situation but all they did was repeatedly say it was a mistake. I wasn't offered any compensation or refund. I had already paid the full cost for 2 nights upfront when I checked in so I couldn't even book another place. It is the cheapest place in Flushing but honestly, my advice is to just book a nicer hotel for $100 more. I'm definitely not going back and no one else should have to suffer through an...

I booked a room here, but didn't stay. This review is in regards to the help with my booking that the gentleman at the front desk, Ken, was providing me with. New guy working at this hotel, Ken a professional and well intentioned Chinese gentleman, was doing his best to help me get a room, as I had just booked it a few hours in advance and was checking in super early.

There was some idiotic, disgruntled and low-class Chinese guy (no offense to all the good Chinese folk out there in the world 🙂👌🏾) standing across from me, who was getting impatient because he (and his lovers...I mean guy friends) had to wait while Ken was helping me out.

It was about 3 am in the morning, and there were other people coming in to get a room at the same time as me. I was there as I just got back from Texas, had a delayed flight and wanted to just get a room for a few hours. A cute Chinese lady and her man were getting a room...anyone can guess what those two were there for 😁😉 And as for the impatient, low-class Chinese guy and his 10 lovers, they were probably having a romantic guys night in...😝😳🤢🤮😂😂😂😂

Basically, I opted to not stay as I realized I'd be checking out soon, so I went to the gym for a few hours 🏋🏾‍♂️💪🏾

Ken, thank you brother, and all the best with your new job at the hotel and your future endeavors🙏🏽 And I do apologize on behalf of all of humanity, that you sometimes have to deal with low...

Front desk lady was extremely rude when I tried checking in. Booked a room 3 weeks in advance and she told me it wasn’t in their data base even though I had already been charged for it. She continued to deny that the booking existed. I could see a paper with my name on it and I asked her if she could go through them to see if I was on one of them but she just shuffled through and told me no. She raised her tone and told me to basically beat it and deal with it with the booking company. Never EVER going back. I ended up finding a different hotel with a drastically nicer...