Super 8 by Wyndham Long Island City LGA Hotel — Hotel in New York

I reserved a 3 double-beds room for 6 people for 3 days thru booking.com at this hotel. The nightmare ranged from moldy bathroom and dirty tub, not fulfilling advertised amenity,, defective window and TV, to staff who were evasive and non-responsive to calls and emails from both me and booking.com.

1. there was mold in bathroom ceiling, made 1 person in our group sick with headache, coughs, and nauseous. We were told later that New York has a Local Law 55 requirinng rental units like hotels to be free of mold. So this is a legal violation.

2. no laundry although advertised: I reserved this hotel specifically because they advertised "laundry" on booking.com, but when I asked for it after check-in, they said "laundry means we wash sheets and towels, it's for us to use, not for customers"

3. a parking lot-facing window was so warped that it left a gap allowing outside noises all night

4. the TV was unviewable with flickering dots and lights across the screen

5. bathtub was dirty with very visible dark residues all over the tub and couldn't be washed out

6. carpets had dirty patches that were sticky

Here's the communication time line:

2nd day after initial check-in: we checked out to move to a better hotel, asked for refund, denied, told to call back

2nd day: I initiated the complaint process on booking.com where I booked this. Hotel didn't respond to initial call or message from booking.com, but it had 48 hours to respond.

4th day: I called the manager again, clerk said the they're unavailable, and they don't know when they will be back, and told me to call back later.

4th day: I called booking.com, hotel still hasn't responded, now it's over 72 hours (over the 48hrs window booking.com allows them)

9th day: I called the hotel again. This time, the clerk said the manager may be back "this evening or tomorrow, I don't know," and that I can call back  tomorrow after 4pm.

10th day: called hotel, clerk said "call back 8-10 am, or send an email to inaudible",  I said I was told to call at this time, then the staff hung up.

10th day: I have submitted complaints on BBB and NYC311 (for violating Local Law 55 on mold presence).

This property has shown bad faith in fulfilling their promises products, stalled multiple attempts to communicate from me and its booking

partner (booking.com), and has broken a health code that caused illness in our...

To start, our family room reserved for 2 months was busy. Then we were made to understand that we were lucky that he could offer us 2 rooms without charging us extra. We therefore accepted but we were not happy to put the children in one room and the adults in the other, in addition to the fact that the room was not connected and even a corridor separated the two doors. rate cleanliness, how to explain, mold on the ceiling, bedspread with stains and food residue. There was yogurt in the curtains on the wall. Poor hygiene of the premises, we took all our precautions on return in case of bed fleas! Customer service, only one word comes to mind: pitiful. during our check-in the clerk told us to lower our expectations since the included lunch was: 1 yogurt and 1 granola bar per person. Which by the way was no longer available from 9am in the morning. We never enjoyed breakfast during our stay. Being a family of 5 we were thinking of saving but ultimately it cost us more. Finally, the clerks, housekeepers and other staff where we never discovered what it was used for or what their specific tasks were, I would ask them but why are you not pleasant with the tourist because it seems to me that it is a tourist establishment a super 8 hotel and even more than touristy is supposed to be a family place. So there you have it, I recommend it to anyone! Transforming this place for the wanderers will at least help...

To start, our family room reserved for 2 months was busy. Then we were made to understand that we were lucky that he could offer us 2 rooms without charging us extra. We therefore accepted but we were not happy to put the children in one room and the adults in the other, in addition to the fact that the room was not connected and even a corridor separated the two doors. rate cleanliness, how to explain, mold on the ceiling, bedspread with stains and food residue. There was yogurt in the curtains on the wall. Poor hygiene of the premises, we took all our precautions on return in case of bed fleas! Customer service, only one word comes to mind: pitiful. during our check-in the clerk told us to lower our expectations since the included lunch was: 1 yogurt and 1 granola bar per person. Which by the way was no longer available from 9am in the morning. We never enjoyed breakfast during our stay. Being a family of 5 we were thinking of saving but ultimately it cost us more. Finally, the clerks, housekeepers and other staff where we never discovered what it was used for or what their specific tasks were, I would ask them but why are you not pleasant with the tourist because it seems to me that it is a tourist establishment a super 8 hotel and even more than touristy is supposed to be a family place. So there you have it, I recommend it to anyone! Transforming this place for the wanderers will at least help...