Voyage Hotel — Hotel in New York

Terrible.

TLDR; rooms are disgusting, not cleanly, sometimes even missing amenities. Hard to get in contact with staff. You had to leave your room to call them in spite your schedule. But if you move to slow they try to take your deposit. Bring a $60 cash deposit, if not you'll use their ATM and then they'll charge you a fee on their ATM.

AND IT REEKS OF CIGARETTES

I came here assuming that this was a lowkey place was surrounded by bigger hotels and was not given a shot. Boy did I think wrong. I asked cleaning staff to come to room and look at what is was staying in. No one came. Called the front desk and for help and it rang. After seeing this, I was only here because the room was non refundable. Upon checking out, there was bit of delay on my end. The delay on my end with significant because I have to pack up the cleaning supplies, they then threatened to take my deposit for it. I am more than aware that everyone who works here has a job that they are doing, and I try to be respectful of it. But then seen the quality of this place, seeing that floors were cleaned once in the three days I was here unfortunately to then finding the gall to threaten to take my deposit because I didn't move fast enough for them is despicable. Even with things like these I don't say anything, I try to be understanding. I am aware that the staff at the desk are not regularly in the rooms to see the condition of the rooms, sometimes they are just not aware. But then to find the gall to threaten to take my deposit after I opened door to show them all that I had to pack is insane. I'm currently standing in their lobby by their guest elevator and there is a wire hanging out of the ceiling. Do not come here if you can avoid it. If you have a little bit extra money book hotel Nirvana or some other place that is in less than a mile...

Disgusting Experience at The Voyage Hotel

I recently stayed at The Voyage Hotel with my wife to celebrate my birthday on June 1, 2023, and I must say it was a truly disappointing experience. We made the mistake of booking the cheapest rate available at the time, and we paid the price for it.

From the moment we entered Room 311, it was clear that cleanliness was not a priority for the hotel. The walls were filthy and had noticeable patches where the painting had started and abruptly stopped. It was as if the painter had given up halfway through the job. The lack of attention to detail was astounding.

But the worst part was the state of the mirrors and windows. It seemed like they had been wiped with a dirty rag, leaving behind streaks and smudges. It was incredibly off-putting to see our own reflections marred by the lack of cleanliness. It made us question the overall hygiene standards of the hotel.

As someone who appreciates a clean and comfortable stay, I was deeply disappointed by the condition of the room. It's disheartening to pay for accommodation only to be greeted by such subpar conditions. I understand that we booked the cheapest rate, but cleanliness should not be compromised regardless of the price.

I contacted the hotel management to express my concerns, but their response was unsatisfactory. They did not seem genuinely concerned about the state of the room or eager to rectify the situation. It left me feeling undervalued as a guest.

I strongly urge potential guests to reconsider staying at The Voyage Hotel. While the price may be tempting, the lack of cleanliness and attention to detail make it an unpleasant experience. I hope the management takes this feedback seriously and improves their standards, as no guest deserves to endure such a...

Avoid this hotel! A definite lack of customer service skills. The staff were rude and went out of their way to be unhelpful. On my arrival after many hours of travelling I was desperate for the toilet and asked to use the bathroom before I checked in. My reply was “it’s locked”, hence I asked if I could go to my room and come back down to pay as the already had my card details. My reply was no and I was asked to try to pay through the tiniest of spaces in the desk window , I was unable to reach the buttons on the machine and was then asked to reach through with a pen which was almost impossible. At this point I said I would pay once I had been to the toilet, as which point he allowed me to use the hotel toilet which he had the key to but still insisted I pay through the tine hole. The area around the hotel did not feel safe , particularly at night. The room was poor and smelt fusty. The floor was dirty and I brought a pair of socks to walk on the floor. The bed had no pretty cover on the bed as in their photos just a white cover with cigarette burns in them. The bathroom was dirty and I cleaned out the bath myself as it was full of hair. I brought this up with the receptionist and was told you don’t get room service, but they would attend to it which never happened. I requested clean towels as they were small, thin and stained, I was told on three occasions they would change them but this did not happen. On my fourth request I was told that I wasn’t entitled to clean towels! Later I saw house keeping and exchanged my towels but was told I was not allowed a towel to place on the bathroom floor to avoid slips and falls. When we checked out we were told there was no storage room for our cases, despite there being a store room...