The Washington Hotel NYC — Hotel in New York

Let's start off with the positives - It's in a great part of Manhattan and the room, though tiny, was clean and up-to-date.||Now for the 1-star review - and I don't know really where to start.||I go to check in and they don't have my name so I give them my confirmation number and it's under some random woman's name (remember this as it will become important shortly). The reservation was made on Concur through our company's travel agent, so I call the after hours line. I'm in the queue for an agent for a while…||In the meantime, I'm seeing other disorganized issues at the desk, including one guy whose luggage was supposed to be delivered to his room, but it is nowhere to be found (they eventually did, but with a great deal of chaos in the interim), and another whose room wasn't ready yet (and it's 6:30 at night, long after checkin at 3:00).||Back to the story, The chaos dies down and they get the rest of the guests in line checked in. I'm still in the phone queue for the travel agent so I thought I'd have them check again. So I go to a different front desk agent and he pulls up the same info. My confirmation number, my credit card, but registered to a woman's name I've never met. He did confirm that it was booked through a my company's travel agent and he checked me in to the room - remember that little detail I asked you to remember - He checked me (a man) into a room registered to a woman without ANY verification that I was permitted to do so. ||If I was a woman, I would NEVER book this hotel. EVER. Who knows who they will give a key to your room to.||The room was clean, but I gradually realized it had probably only been half-serviced as there was only one bath mat and one bath towel in the bathroom. No washcloths, no hand towels. Nothing. The tissue dispenser was empty. Thank god I had toilet paper.||At checkout, they hadn't changed the name on the room, so obviously my company is not going to reimburse me for paying for someone else's room. Someone who doesn't even work for our company as well. So I have to go to the front desk to check out and have the name changed and get a receipt.||The from desk agent was obviously not pleased to see me, or anybody else I observed while there. Music was blaring from behind the desk. And by blaring I mean loud enough to make verbal communication challenging. He begrudgingly changed the name without question, but could not print a receipt so I could verify. I waited at the desk until the email came. He'd left the desk by then to do who knows what. I saw him in other parts of the lobby chatting with other people. but he never returned to the desk and checked to see if everything was OK with the receipt.||Everything was NOT OK with the receipt as the payment was still listed as this random woman's name. So I tracked him down and showed him and asked him to update that as well, as the room was paid for with MY credit card which was in MY name. He said he couldn't do that. I asked if there was someone else I could talk to about it and he sent me off to sit on the couch while I saw him make a phone call. He didn't update me, or let me know what was happening until after waiting for a few minutes I went and asked if he had any progress. He said "she will change it and email an updated receipt." I returned to my time-out corner and awaited the email. Thankfully in came shortly and was correct so I was on my way.||In summary: surly, unhelpful, incompetent staff checked me (a man) checked me into a room registered to a woman without any verification, and then wasted more of my time trying to fix the error.||I did catch up with the travel agent and they confirmed all was well on their end and that the reservation had been made with my name, so please don't think this was a travel...

Went to NYC with a friend for a short get-a-way and stayed at the Washington by LuxUrban Hotel on Albany Street in New York.

When we arrived none of the staff helped us with our bags. I am blind and use a wheelchair and had to bring my own bags to my room.

The staff at the desk acted like I was invisible and only spoke to my sighted friend.

I had reserved a room with a handicap bathroom, but that is not what I got.

When we checked in, we asked if the room was handicap accessible and they told us to wait while they checked. They then checked the computer and confirmed that it was indeed a handicap room.

However, when we got to the room on the 21st floor, there was no handicap bars by the toilet or in the shower stall.

We asked the next morning about it and they said that they would switch us to another room that was handicap accessible, however the room would not be available until later in the day so we would have to leave our current room and leave our bags in the lobby at the front desk until the handicap room was ready. I did not like it, but I had no choice as my friend and I had tickets for the “Titanic” exhibit traveling through NYC and wanted to catch it before it left the area. It was the last day we could attend the exhibit so we went on our way.

Before we went they assured that the room on the 7th floor they would be moving us to was a handicap room. When we returned to the hotel that day, they told us that our bags were brought to the 20th floor instead. I was concerned that we were back where we started and that the room may not be a handicap room so I asked if they checked to be sure and their response was very rude.

We went to our room and was happy that their was handicap bars by the toilet and in the shower, however the toilet was very low and so was the bar so it was not the proper height for handicap requirements. Handicap toilets are supposed to be 17 inches high, standard toilets are 15 inches high and this toilet was about 12inches high. For someone with a disability this is not only a barrier: but it is also dangerous.

We also discovered the larger towels were on a rack above the shower head which was another problem. We could not reach them and had to ask a hotel staff member to come to our room to climb up and bring them down for us.

I do not understand how they can say a bathroom is handicap accessible, but the toilet and handicap bars are not at the required height to be accessible by law.

I also don’t understand why they think it is okay to use the handicap bars as a towel rack. How is someone supposed to use the grab bars when they are covered with hand towels and wash cloths?

Or, why it is okay to keep the larger towels by the ceiling.

It makes no sense to me, and it is sad that visitors with disabilities are not considered when they are setting up these rooms. It is also sad that the company and management do not seem to know about the ADA and that visitors with disabilities deserve to be treated with the same respect as their other able bodied visitors.

Lastly, the worst of all is that they never even apologized once for the inconvenience and lack of accessibility.

It was without a doubt one of the worst experiences I have had at a hotel and I can only say, “Disabled visitors Beware! This is not a disability...

The hotel is very well located, in the financial district close to different metro lines that will take you uptown in no time. If tou are lucky, you will get an amazing view from the room looking at the one world building. Other then that, we were quite disappointed by the services of the hotel: (Most of) the staff at reception was very unfriendly and unhelpful whenever we would stop by for questions. When asking a question about the ATM machine at reception that hadn’t been working for a few days, we were answered with: ‘I just work reception ma’am’, instead of advising us. We had booked a room with breakfast, on our first morning we went down trying to find where the breakfast room was. Since we couldn’t find anything we went to reception and were told they no longer provided breakfast. We were never emailed, contacted or warned during checkin about this change after our booking. We were refunded 81,36$ per person, which is less then 8$ per day. This amount seems very low compared to most hotel breakfasts and compared to the prices we actually had to pay eating out every day. We had chosen this hotel specifically because we wanted an included breakfast so we were extremely diss pointed. Housekeeping would come by quite early to clean the room on our floor (12th floor), make sure to hang the do not disturb sign on your door if you want to sleep past 8:00-8:30. We had booked a room for 4 people (but were only 3 staying in the room). Every day we would receive less and less towels and shower gels which caused us to have to ask for more in order to have enough to properly shower. The room looks nice but definitely needs a good refresher : the key pad to enter the room was completely broken (the front part was completely gone), there was a huge build up of dust on different surfaces like the vents, tv,…there were a lot of stains on the walls, ceiling, toilet, sink,… Over all the room didn’t appear to be very clean. The cleaning lady would make the bed, empty the garbage and change the towels in the room but that’s about it. We stayed for 11days and the sheets were not changed once during our stay (i dropped a piece of chocolate on the bed at some point and the stain was there for the whole week). We found a tissue on the floor (that wasn’t ours)and it stayed on the floor for at least 3 days until we cleaned it up ourselves. At checkout we asked if we could leave our suitcases at the hotel until we needed to go to the airport. We were told to go downstairs and wait there. After 10min someone finally showed up and all of a sudden we needed to pay 2$ per bag (which we had not been told by reception). When we came back we went to reception to get the bags back, the receptionist told us tio go downstairs and that ‘the guy would be there’, after knocking on every door we could find, asking the bar and waiting for 15min I went back upstairs and found both of them chatting behind the reception… instead of coming...