Mughlai Indian Cuisine — Restaurant in New York

Extremely Disappointing Experience at Mughlai Indian Cuisine — Would Give Zero Stars If I Could

We chose Mughlai Indian Cuisine based on good reviews and its convenient location during our drive from Albany to Newark Airport, where we were dropping our parents for a long international flight. What we hoped would be a comforting lunch turned into a frustrating and embarrassing experience.

Before we even entered, a man — who seemed to be the host/server — rudely asked “How many are you?” with no greeting or courtesy, and told us to wait outside. Meanwhile, other groups were let in and seated before us. It felt like we were being singled out and made to feel unwelcome.

We were eventually seated (four adults and one child) at a table next to the toilet, even though other tables were open. Still, we chose to stay, hoping the food would be worth it. Unfortunately, it wasn’t.

We had to ask twice just for water. When we started to place our order, the same server snapped, “You need to place your full order now — we have reservations and can’t bring food one by one.” That’s not how hospitality works, especially when serving a family with a child and elderly parents.

The South Indian food advertised outside was “not available.” We requested bottled water and were met with surprise, as if the server didn’t expect us to spend money. The food that arrived was overpriced, the rice tasted old, and the dishes had more artificial color than a Rangoli — style over substance.

We spent over $100 and left feeling disrespected and disappointed. For a restaurant that charges premium prices, Mughlai Indian Cuisine seriously lacks basic courtesy and service. Management needs to prioritize hospitality over rushing customers out the door.

I don’t usually write reviews, but this experience was unacceptable. I would not recommend this place to anyone. If I could give zero...

Here’s the thing the food is quite good, but the main server was relentless. I came in, sat for lunch, but then he moved me to another table after I was settled. I promised I’d only be there for a a short time, but in spite of being handicapped he moved me after directly seating me.

Then I said “is lunch still on” as it was 3pm, he said yes, but then his boss said no. So he made a huge point that he had got me a lunch special even though it was advertised until 4pm and we were well before that.

Then He kept bringing it up. He said this was a favor, etc, fine whatever, but enough I just wanted a bit of food without patting one’s self repeatedly on their on back. Great we got lunch but it was annoying he needed to make sure I understood that he made some special allowances for me, when I would have been fine either way.

Then he made me pack up my own leftovers which is ok, but he just would not stop asking me questions. Are you ok, do you need this, do you need that.,,

I’m not 5 if you make me pack I will pack.

I feel like he needed so much handholding and time I just wanted to get out of there. It could have been fast, but it was well over a hour/ for water and food.

Anyhow do your food people - And lose the nervous dude.

I tipped him above 20% and he kept staring at the bill in front of me, doing the math in front of me, seeming unhappy after being super annoying and chattering to himself about the tip.

Get that guy...

BEWARE this restaurant. We had ordered delivery from here and they almost killed my boyfriend. On Uber eats there was no mention of nuts in the 3 dishes we ordered. In addition to checking the menu, we also called the restaurant to confirm that there were no nuts in the dishes. They kept repeating that nuts were not present and that we would be fine.

The food arrived and within an hour my boyfriend was having an allergic reaction. He was rushed to the hospital with swelling of his face and the swelling began effecting his breathing. After 8 hrs in the hospital we finally went home.

We then went to the restaurant to let them know what happened so that they could protect future customers but they were nothing but cold and cruel. No empathy for what had happened. When we asked if they could just pay for the medical bill and they basically laughed in our face. Luckily we saved the food in our freezer to prove the presence of nuts and we will now be taking them to small claims court to pay for the hospital bill.

There are many better Indian restaurants in the city who will not put your life at risk. Besides the rude customer service and the negligence the food was not very good anyway. I would recommend eating at any another restaurant where they actually care about...