Robert Treat Hotel — Hotel in Newark

My family and I were given 3 vouchers by United Airlines to stay here due to a delayed flight and missed connection. This review is made to reflect as well on how United Airlines treats their customers as well. Worst customer care and experience ever. As soon as I walked up to the front the smell of old musky cigarette smoke was in the air. I greated the man at the front desk, pulled my phone and showed the the vouchers. He began to work on getting a room but was interrupted by another staff member who came to complain about room keys not working for some guests. The man gave me the keys to the room without saying a word to me and asked to help the next person. I received no courteous greeting or even the slightest acknowledgment of existence. I took the keys and realized after leaving the counter that I was not told where the elevator was for us to reach our rooms, what if any breakfast gets served?.. Hotel's amenities? ... nothing. We found the elevators ourselves and as soon as the elevator doors opened the smell of old musky cigarette smoke was worse. We reached the room and found only one bed. Went back down to the same man at the front desk and advised that we are a family of 3 and need 2 beds. The front desk man advised I didn't tell him so I recounted our first encounter where my presence was not acknowledged, he did not speak/address me due to his attention being on his co-worker. Again, he stayed quiet and gave me another room. Did not acknowledge his actions that reflected no customer service or care. I bidded him a good night and received no response. His colleague responded with a "good night". Went to our room which housed 2 beds this time. The unpleasantness of the hotel just kept coming. A brief thought came to mind, " did I read the hotel or motel?" The room smelled like ashtray, night-stands had cigarette burns, room was dusty, beds had noticeable caved in matresses (even inspected the bed for bugs), and a coffee maker stood alone on the desk. No cups, no coffee, no complimentary water to make the coffee, no sugar or utensils. It was so sad. No guest should experience feeling so uncomfortable. After a 12 hour flight from Europe and having been up over 20 hours, we decided to just shower and get some rest. As soon as my daughter came out the bathroom she gave us a verbal list of warning ⚠️ 😒 when using the bathroom. The shower curtains that are supposed to be white in color but are clearly dirty (grey) had red stains and mold black stains on the bottom. On the wall where the shower head is located rested a huge dead mosquito (previously killed but never wiped off thr wall), the toilet paper was reaching its end, bathroom was dusty, and the compressed wood sink cabinets were sponged up due to the bathrooms water/humidity. I had to wipe the entire bathroom down to place my clothes on the counter. Why would any guest have to do this? We all showered and went to "sleep". Needless to say, I am up writing this review after only 4 hours of restless sleep due to the caved-in mattress bed and the built up frustration of this entire stay here at Robert Treat Premier Collection beginning from the first encounter at the front desk up to the wee hours of this morning. United Airlines should be ashamed for putting their customers in this motel. But like Robert Treat Premier Collection, United Airlines doesn't care for their customers so long as they're...

Review of Robert Treat Hotel

Location: Robert Treat Hotel is located in Newark, New Jersey, conveniently situated near key attractions such as the Prudential Center and the New Jersey Performing Arts Center. Its central location offers easy access to transportation options, including Newark Penn Station, making it a practical choice for both business and leisure travelers.

Ambiance: The ambiance of Robert Treat Hotel combines classic elegance with modern comforts. The hotel features traditional decor with a refined and sophisticated atmosphere. Public areas, including the lobby and dining spaces, are well-appointed, creating a welcoming and comfortable environment for guests.

Accommodations: The rooms at Robert Treat Hotel are designed to provide comfort and convenience. They are equipped with essential amenities, including comfortable beds, flat-screen TVs, and Wi-Fi. While the rooms are generally clean and well-maintained, some areas might show signs of wear and tear, reflecting the hotel's long history. Overall, the accommodations offer a pleasant stay with a focus on practicality and comfort.

Facilities: The hotel offers a range of facilities to enhance the guest experience:

Dining: Robert Treat Hotel features on-site dining options, including a restaurant that serves a variety of meals. The dining experience is generally positive, with a focus on providing a range of options for guests. Meeting and Event Spaces: The hotel provides meeting rooms and event spaces suitable for business meetings, conferences, and social events. The facilities are well-equipped and cater to various event needs. Fitness Center: A fitness center is available for guests looking to maintain their workout routine during their stay.

Customer Service: Customer service at Robert Treat Hotel is generally well-regarded. The staff are courteous, professional, and responsive to guest needs. Check-in and check-out processes are typically smooth, and the staff is helpful in providing information about the local area and assisting with any requests.

Overall Experience: Robert Treat Hotel offers a blend of traditional elegance and modern amenities, making it a solid choice for travelers visiting Newark. Its convenient location, comfortable accommodations, and range of facilities contribute to a positive overall experience. While the hotel's age may show in some aspects, the quality of service and the variety of amenities available make it a worthwhile option for both business and leisure stays.

Rating: 4 Stars

Robert Treat Hotel provides a comfortable and convenient stay with its classic charm, central location, and attentive service. While some elements of the hotel may reflect its historical character, the overall experience remains positive, offering good value for travelers seeking a well-located and well-equipped...

I travel a lot. And this by far is the worst hotel experience I’ve ever experienced. The staff is a family of untrained, unkind, close, rude, and unfair individuals. If I say I am having a bad or ghetto experience to a friend during a phone conversation, it is my right. That is exactly what I experienced. No one could find my reservation and proof of payment received. But after asking for a manager, he instantly printed out my receipt, lied and said he cancelled it, and told me to call the third party agent I booked with online. From the elevator not working to a chaotic environment, that’s not the place you want to be. I’ve never lost it like I did tonight. I mean the representative blamed me for my poor experience and literally told me to not talk about the place where he is employed. He literally stood up for the hotel—forsaking a customer’s feelings. The other two representatives did absolutely nothing; one escalated my anger when I asked him about the next steps and he literally pretended to not know of my need. With the grief and sadness I am dealing with right now, this taught me a valuable lesson. Stick with what and who you know. Do not go to this hotel. You will be disappointed. Attitude is everything.

Another thing: When they announced they could not verify or confirm my payment, no one tried to research the problem. They told me to call. —But the truth is they had the information all along. Was I targeted for harassment? I raised my voice to a volume I haven’t heard in a while and I don’t regret it. Don’t tell me how to feel —especially when you didn’t try to help me. Don’t ignore my inconvenience. Don’t tell me not to mess with your boy. Don’t take me calling your business ghetto personally. Take it professionally. Why is the customer angry? What can we do to help her? —This is a professional establishment. This is not a personal living room. If they don’t refund my money, we will be in court.

Unfortunately, I did not experience good service. I left. I stayed elsewhere. The people at the new hotel were kind and pulled up my new information right away. I will be contacting folks as far up the ladder in this case.

How did Robert Treat -treat...