PSEG - General Office — Local services in Newark

This company is terrible. One day in July my partner notified me that our power was suddenly shut off without notice. After work I called customer service and she wasn’t sure as to why it was shut off because we have been paying our bills on time every month since we moved in. The lady on the phone said that she will send for one of their electricians to come out to the property to fix the issue. When she did that it was around 5:30 in the evening but he didn’t get to us until around 8:30 almost 9 at night. When the electrician came he only checked the meter that was supposed to be ours. Tested the power said everything was fine with the meter and that it could be an internal issue with the apartment and quickly left afterwards with our power still shut off. It wasn’t until my partner checked ALL the electrical meters and realized that one was off and didn’t have a reading on it. The electrician was too fast and in a hurry and did not do a thorough job of checking all the meters. That lead us to make another emergency request to have him come back out to us to actually fix the issue this time. Finally around MIDNIGHT he comes back we show him the right meter and then he reveals to us that our meter was most likely replaced incorrectly and that we’ve been paying for another tenant’s electricity bill, which for us is nearly a year. Also, our power was shut off from NOON until MIDNIGHT and I wasn’t able to call earlier since I was still at work.

After the incident I contacted PSE&G to explain what had happened and to find out what’s going to happen with my account. They said that someone will reach out to me to explain what will happen to my bills (no one did) and that a supervisor will give me a call that afternoon (no one did). The first bill after the incident my PSE&G account was -1,000 but now the following bill changed to +1,000. Clearly upset I called customer service to find out what the reason behind this was and the agent as well as the supervisor said that’s the difference we have to pay. WHAT??!!! That’s not right. After not being presented our correct billing each month for a year, having our power wrongly shutoff without notice or any note of some kind for twelve hours, PSE$G was like you still owe us money not sorry. Not one person apologized for their mistake either. It’s like we’re at fault for a mistake they made. And it’s just two people in a studio apartment that doesn’t make sense why it’s so much! So now we have to pay the difference plus the new bills on top of...

This stupid company should get negative reviews!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! If you do not want to wait in line for hours and instead want to pay online or via phone, you have to pay a $4 fee on top of the bill through a separate company (Western Union). Also, if you have a problem like I did (Western Union did not take the payment that I tried to make with the same card that I use every month), you have to call PSEG and the stupid representatives know absolutely nothing and say that they have nothing to do with Western Union Speed Pay (if that's the case, why are you using them when you can't offer any information if there is a payment isssue?)

I was placed on hold while the rep was supposed to get me the number for Western Union. He came back and said "I don't have that number but i can give you the number to pay on the phone." I was pretty upset at this point and I asked how they can accept payments via a company that they cannot even contact?!!! I also asked how much the fee was over the phone..again $4 he told me. Also, he told me that Western Union was performing site maintenance at this time and maybe that is why my payment did not go through. I asked him what stupid company would perform site maintenance at 1 pm?! Anyway he is supposed to have a manager call me back..yet wasting more of my time. This $4 "convenience" fee as they call it is not convenient at all. Hey PSEG..here's a tip: Stop being cheap and get your own credit card processing abilities like every other company instead of screwing the consumers and making them pay an extra $4 on top of your already ridiculous energy fees!!!!!!!

Update:

Another month and still no answers as to why I cannot continue paying online. The PSEG rep had no clue and again could not tell me how I could rectify the situation. I asked if PSEG had a tech department and he told me no. I told him that i was frustrated because the Western Union Speedpay (the company that you have to make the payments through) apparently has no humand workig for them and there is only an automated line that you have to pay through. There aren't even any options to get through the payment part! Thoroughly frustrated once again that i cave to call Wester Union AGAIN and make yet another payment over the phone (very inconvenient for me). On top of that, I have to pay the $4 "convenience" fee yet again..I am being conveniently ripped off by their high prices and lack of...

Do not purchase PSEG WorryFree. It is a scam. I purchased WorryFree repair coverage for my electric stove and my PTAC. When the buttons on my range stopped operating, I scheduled a repair appointment. The field tech was in my condo for 10 minutes. He was scrolling on the phone. After he was done scrolling, he grabbed his bag and as he was walking out the front door, he stated he ordered a part. I asked what I'm to do next, and he said call them when the part is delivered to my place. An hour later, I received a voicemail message from PSEG stating I had to pay for the part and labor, which would be more than $900! I checked the contract and the part is covered. I scheduled a second appointment and on that day, I left work early to get home for the 4 hour window. A supervisor Douglas, called me and said he wasn't sending another tech to my home unless I paid him. I told him the part is covered under the contract, and he said the tech told him it was a pre-existing repair. I asked how they made the determination. He said the field tech told him I said that to him. I told Douglas there was no conversation about when my stove stopped working. He said he didn't care and was not going to repair the stove without me paying nearly $1000. I talked to several co-workers and neighbors who all had negative reviews about WorryFree and the service refusing to repair...