Red Roof Inn Morton Grove — Hotel in Niles Township

Well first off, I traveled for work last year, and literally lived in hotels for about 356 days out of it. The other days were AirBnBs. The let me say I am very very particular about my hotels. It may not seem like it if you went through my history, but if you look at the "right" reviews, you'll understand.

Anyway. Point.

When I first walked in I was in a "Welp. I'm done. Put me in my room so I can smoke (booked a smoking room, shut up.), relax, then maybe try this sleep thing again.."

Shiv was the first person I talked to, and he was so cool. So polite. Helpful. I jokingly asked the dude if they were hiring, he actually took me serious (people don't tend to do that for . Well reasons which are probably clear in this review already..) .

He told me to talk to Kelly

So I did. And Kelly was just as awesome. Not only to me, but I had to go recheck in this morning and the lobby was full of .. well. Different versions of ME from the other day.. People just... DONE... with the world. And wanting to just.. sleep it off.. :(

And I can tell you as a former customer service rep, salesmen, retail manager, etc.

Anxious, depressed people can be so hard to "deal with" because they are so just.. done... and they so do NOT WANT to take it out on ..anyone.. Including and especially you (the clerk)..

But it's impossible not to with just how your voice is and the words you say through sheer desperation of the situation.

And the thing is you'll know the customers who actually are empathetic TO the clerks, they will apologize for being how they are being right then and explain it's just.. their mood.

Other customers will take it out on the clerk just so they can feel better about themselves. But those people are mean and I don't know why I'm mentioning them in this amazing glowing review.

Because check it out.. I watched Kelly not only handle these people with insane grace and dignity (while treating THEM with grace and dignity); she did what she could to accommodate them and make them THANK HER for making their day better just by being there (Kelly, that is.)

So. THEN it was MY turn and MY situation was stupid too because I'M kinda stupid.

I was telling myself I was rebooking til Monday. ...

Have you ever done that thing where you tell yourself you're doing something so much that you feel like it's already done?

Yeah I did that. And didn't realize it til the cleaning lady showed up and VERY politely was like "Dude. .. .Check out time......."

Then she looked around my room and was like (oh dude come on, really? ((her thought process probably..lmao)) ) "... Uh, I'll give you 30 minutes...." lol. VERY politely though.. I'm serious, I had to laugh cuz I felt like such an idiot. It was completely my fault.

So. I real quick sat down and re-booked. THEN went to the front desk where ^ all that stuff happened (the Shiv stuff happened at check-in. But I digress.)

So my stupidity caused me to have to book a non-smoking room. Which my wife would be VERY happy about, but my nicotine addiction would be angry because COLD!!!!!!!...

So usually when that happens, I can schmooze the front desk people into just letting me keep my same room...

This is a smaller hotel. I pretty much came to the conclusion that I was gonna have to pack quick fast and in a hurry....

BUT.. I didn't.. I went down there with hope...

And.......

Well, she let me keep my room; which is amazing..

BUT.. Now I feel REAAAAAAALLLYYYY bad for the smoker that is going to inevitably show up and probably be just as excited as I always am to find a damn decent smoking room (We know we are nasty people. .. shut up..); but not be able to get it.... Cuz of me.. :(

But. . . I'm happy as hell and they get 5 stars from me.

And I'm very picky about reviewing hotels because.. not many of them literally get it THIS RIGHT..

There is ALWAYS something I "complain" about.. "Aw man if it only had THIS.. It'd be perfect.."

Well. This place...

I recently had the pleasure of staying at this fantastic motel, and I can confidently say it was one of the best experiences I’ve had in recent memory. From the moment I arrived, I was greeted with warm smiles and a level of professionalism that set the tone for the entire stay. The front desk staff made the check-in process quick and seamless, and I immediately felt welcomed.

The facilities were truly top-notch. The entire property was spotless, with every corner meticulously maintained. The landscaping was well-kept, and the exterior of the building was inviting and well-lit, giving the entire motel a warm and secure ambiance. It was clear that a lot of care and attention went into the upkeep of the place, which made me feel confident that I had made the right choice in accommodation.

Upon entering my room, I was pleasantly surprised by how spacious and comfortable it was. The room was thoughtfully designed, with a perfect balance of style and functionality. The furniture was modern yet cozy, the bed was incredibly comfortable, and the linens were fresh and high-quality. The attention to detail in the room’s decor created a peaceful and relaxing environment. It was also evident that cleanliness was a top priority, as the room was spotless and everything appeared to be in perfect condition.

The amenities were also impressive, from the high-speed Wi-Fi to the fully stocked bathroom with premium toiletries. I appreciated the little touches, such as the complimentary bottled water and the coffee station that was available in the room. The heating and air conditioning worked flawlessly, allowing me to adjust the temperature to my liking and ensuring a good night’s sleep. It was clear that no detail was overlooked in making the room as comfortable as possible.

Throughout my stay, the staff consistently went above and beyond to ensure that my needs were met. Every interaction I had with the team was pleasant, and they were always ready with helpful suggestions, whether it was providing directions to nearby attractions or recommending local dining spots. A special mention must go to Waqas Durrani, the General Manager, whose exceptional leadership and customer service skills truly made a difference. His professionalism was evident from the outset, and he personally checked in with me to ensure everything was going well. Waqas was always available to answer any questions or address any concerns, and his dedication to making sure my stay was as enjoyable as possible did not go unnoticed.

Under his leadership, the team clearly operates with a strong sense of purpose and commitment to providing outstanding service. It’s rare to find such attention to detail and genuine care from the management, which made my stay all the more enjoyable.

Another standout feature of this motel is its location. It’s conveniently situated, offering easy access to major highways and local attractions, yet it manages to maintain a sense of peace and tranquility. Whether you’re traveling for business or leisure, this motel provides the perfect balance of convenience and comfort. The area surrounding the motel is safe and quiet, making it a perfect place to relax after a long day.

Overall, my experience at this motel was truly exceptional. The combination of a clean, comfortable, and well-maintained property, along with the outstanding customer service, made for an unforgettable stay. It’s evident that the entire team, led by Waqas Durrani, is committed to providing guests with a superior experience, and I am incredibly grateful for their hospitality.

I wholeheartedly recommend this motel to anyone looking for a clean, comfortable, and welcoming place to stay. Whether you’re here for a night or an extended stay, you won’t be disappointed. I’m already looking forward to my next visit, and I will certainly be returning...

The Red Roof Inn in Morton Grove Illinois. Checked in on Thursday August 1 in the evening and checked out about noon on Sunday August 4th. Here is my story of complete disappointment and dissatisfaction of the property, the cleanliness, and just the overall service I received. Upon arrival the property on the outside was dirty. The curb appeal was less than desirable, and people were just hanging out in the back smoking and drinking. I was on the second floor in room 224. I checked in late, so I was completely tired. This was Thursday night. The next day Friday I called the office and complained about the overall cleanliness of the room and especially the bathroom. There was hair on the outside and inside of the tub. The shower curtain had mold spots at the bottom and the inside of the toilet if you bend over and look at the top inside was filthy it was months of not cleaning. The bed mat itself had what appeared to be a blood spot covered up by the sheets. Which you would not see as a guest unless you were the one making the bed. Due to how the room appeared and was kept I opted to get my own towels and change the bedding myself. It was ridiculous. All they could do was hem haw around any they were sorry. Didn’t offer any assistance. I also made three outbound calls that day regarding no hot water. What upset me the most was the lady at the front told me that they had a lot of guests and could I just let the water run for a while – basically to see if it would get hot. There was no hot water at all not even in the sink. What kind of service is that? This is what you get when you go with a rinky dink hotel. I called back and let them know still no hot water. The lady assured me that the owner was on his way out to look at everything. That there was something wrong with the boiler and she didn’t want to mess with it. My first call to them on Friday was 1:10 pm, 5:11 pm, 5:28 pm, 6:11 pm, then they called me shortly after about the owner coming and they were working on it. Let’s just say no hot water at all and had to go to the gym where I have a membership to take a shower

Sunday, check out day came. Woke up that morning to not hot water at all. My first call to them Sunday was 8:45 am, 9:27 am and 9:45 am. Again complaining of no water. The maintenance man came to the room and let the water run in the shower and sink and guess what no water. None at all. It was just a frustrating day. It was about 12:00 or a little before because my key stopped working and I had to have the lady reprogram real quick. Once again I had to go to the gym with all my luggage and take a shower. That is just complete madness.

Upon checking out. It was clear I was unhappy. The girl at the front said she called the manager, but would not credit my account for the days I went without hot water. Honestly they need to credit me my entire stay. I have never experienced anything like this. And also I have never had to wait for someone to contact me to finalize my billing. That is crazy.

Monday morning, August 5th, I called the office and asked to speak to the manager That was about 11:48 AM. At this point I have received no phone call or even an email to follow up. Except for the negative review I gave. I received an automated apology, but no further information. I explained the situation the front desk lady Monday, and she stated that they could refund $98 for the full day I went without water, but not Sunday because that was checkout day, and I didn’t stay a full day. I hung up that is the worst form of nonsense...