AT&T Store — Local services in Niles Township

Around 1:30 pm on 11/6/24 I went to the store to drop off my trade-in phone and asked a staff (a young woman with a light blue hoodie on) if I can get a receipt with a clearly written trade-in value. She said only manager can do it so I said I would come back when the manager is at the store. As I was coming out I saw the salesman who sold a new phone and a mini tablet to me a few days ago and told him that he did not tell me the condition (subscription of another line of cell ) of the promo of mini tablet for a discounted price and how much pains and time to cancel the cellular service but still not resolved. While I was talking the blue hoodie girl shouted at me to ‘get out of MY store’. How dare and rude to shout at a customer, to a person maybe more than triple her age.

Also, on the day of the purchase of a phone the salesman told me he is hungry and want to go home so I should go home and do the data transfer myself because it’s so easy. When we, customers, walk in we are aware the store hours and close time is what is posted at the store, website and internet search.

By the way, other AT&T store printed out the receipt how I requested and with his name on in when I asked his name.

Your store, on Waukegan Rd. in Glenview,IL, staff should have, at the least, basic manners to customers and follow work ethics when you come to work.

Today’s date is 12/18/24, I reviewed my monthly wireless charge to make sure the tablet and new line charges are removed and found out that there has been one more item ‘Next-Up’ was added for $10/mo to my account without my knowledge. The Next-up is an add-on subscription in the account so that you can upgrade your phone in less than 3 years, or before your current device installment is finished. Consumer Beware!

Also, the AT&T largest Franchise company, Prime Communications, responded to the incident in my review responded and asked me to contact the company with the e-mail address and they would resolve the issues that the store staff caused and insults, which I did as the owner wrote, now it’s removed from the posting. DONE NOTHING! Hope they at least have the decency feeling shameful how their business has...

I ordered a phone online, for in store pick up. I had a question so I called the store, and they told me to come in, which I did. I arrived at 2:20 pm.. and there were 3 customers in front of me. No big deal. 1 hour later, they were still dealing with the same customers.

Other customers began to walk out, because they were sick of waiting. I saw 3 different customers walk out.

At no time did ANY of the staff acknowledge the waiting customers, instead we were all ignored.

After waiting for one hour and twenty minutes, I also left the store, without picking up my phone I had paid for.

I called the store when I got home, and they told me to come back in the following morning. At 10 am today, I received a email, telling me my order was cancelled !!!!

I never cancelled any order. I needed this phone A.S.A.P because I was having issues with my current phone.

To take money from customers, and tell them to come into the store, and then ignore them and cancel their order is absolutely unforgivable!!

The staff in this store have got to be the most unprofessional, lazy, inadequate idiots I have ever had to deal with.

I have sent a email to the AT&T CEO, and made a formal complaint regarding this store and its staff.

Folks, you must avoid this store. No one knows what they are doing.

On reflection I am glad they canceled my order. If this is how AT&T conduct business, I want nothing to do with them. I am also canceling my...

I highly do not recommend going to this AT&T store.

I recently upgraded my phone and changed to an unlimited plan. We requested to be put on the Starter Unlimited and set up paperless billing. When asked to confirm, they mentioned everything was set-up properly.

When I got home to double check everything, I found out that they put one of the four lines on the Premium Unlimited and the other lines as the Starter.

I also found out that they added two additional add-ons that I did not authorize, the Next Up Anytime plan and the Protection Plan.

I then found out that they never set up paperless billing... (granted this can easily be done online)

This essentially increased the price of our bill by $30 per month. Thankfully, I noticed it early... but none of these issues can be fixed as AT&T customer service must wait until the next billing cycle and for the 14 business days buyers remorse plan to end to make any changes... So addressing this issue will require additional calls... (Note that I contacted customer service day of, visited another AT&T store day after, and contacted customer service the day I received my phone). So hopefully my calls will end after I call them again after I receive my...