Topsail Shores Inn — Hotel in North Topsail Beach

Do NOT stay at this place. It was one of the most dreadful experiences I’ve ever had. Came to the Topsail Shores Inn with family and friends. 3 couples each of us had our own rooms. I had been here before and spoke so highly of this place I was excited to bring my husband and show him just how great it was. Man was I let down. I was here the beginning of June and several times before hand with my best friend for a girls trip and we couldn’t get over how friendly and inviting the staff was. This was not the case this time. The male on site, manager I believe (I don’t know his name) was so RUDE. He would walk around and “patrol” the Inn in a very strange almost creepy way. Edit to say we are grown ppl respectful ppl, that don’t party and weren’t loud. But he made us feel so unwelcome. We spent the first day out on the 4X4 beach so were gone the whole day, when we got back my husband took the hose they have there to spray off the beach chairs (there’s rules and signs all over the property) but nothing that said the hose wasn’t there to be used by guest. And he only used it to spray off the sand quickly. The male came out yelling and saying this is not a car wash. My husband said I’m sorry I wasn’t aware I couldn’t use the hose and I know it’s not a car wash I just wanted to spray down the equipment. The man kept going on and on and on about it saying “don’t touch my property” like he wanted to egg my husband on. Which didn’t work bc we are decent grown ppl. He then marched over and completely removed the hose from the side of the building. Just so rude. I felt extremely uncomfortable. That’s the first event. Then later that evening as we were all getting ready to go to dinner I got a call from my sister in law stating her and my brother were being kicked out bc my brother “smoked” in the room. He did not. Would not. There was an ashtray outside of his room him and others used. No sign of smoke in his room at all. I went in there to help them pack and nothing at all. The man had no proof but he knew my brother smoked and I swear was on a witch hunt. He then IMMEDIATELY went and charged them $350 bc of the supposed smoke. Again no damage no smell. No PROOF. He came out after 10 mins and the charge and yelled at them to leave now. They had to pack they said sir we are we have to get our stuff. He then went and called the cops. When they got there my brother had left already, they walked up and were like what’s going on and we told him. He literally agreed with us on everything and just told us to try to enjoy the last night and gave us recommendations for next time (I think they know this guy is crazy) but I know it’s all civil nothing the police can do to help us with the fraudulent Charge. And I hate they wasted their time even responding to this nonsense. But the “owner” called bc he needed to feel empowered I guess. Moral of all of this is DO NOT STAY HERE. I left confused sad and felt completely disrespected. As someone in law enforcement myself I have never experienced a business owner this rude and ridiculous. We follow rules we are polite and he was not at all. I do hope he finds the help he clearly needs bc in a 2 months time his personality changed drastically. I will never recommend this place to any again and we will never return. There’s plenty of other places near by we...

BUYER BEWARE - Direct quote, "We enjoy meeting, and getting to know our guests; so much so we welcome them back year after year." |^ This is a quote from Topsail Shores Inn's Tripadvisor bio, but it couldn't be true.|Rule-following guests were made to feel EXTREMELY UNWELCOME after a nice stay. ||After a nice weekend with family (& no issues with the inn), upon checkout, the male staff announced we'd be charged an extra night's stay for late checkout.|We weren't late checking out, & I have photos with timestamp to prove it. |This was either a "gotcha" scheme to have us relent & stay an extra night or just bad customer service. |He claimed it was because customers were taking advantage of their checkout policy - In no way would we take advantage of them, & that was clear. |We weren't vying for extended checkout - We were leaving. |We're upstanding folks - can't speak for the others I've seen inhabiting their inn...||I was traveling with my elderly, disabled father & my mother. |My car was entirely packed. We turned in our key cards - the male staff began to yell at us, his behavior escalated, visibly angry - while we remained respectful. |There was zero reason for his behavior towards us. |We even apologized, for something we hadn't done, just to try & de escalate the situation. ||We left the inn confused & in tears.|Wanted to make this our new beach spot, but we won't return. ||My family values respect & common courtesy...we even threw away our trash in the main dumpster & tidied up our room before we left.||This is a shame - we came here a month & half prior and had a positive experience, with the same staff member. |We really thought they were hospitable inn owners - do not be fooled.|We are still confused. |I regret bringing my parents to this inn & having them experience that level of disrespect. |Do not put your family in this situation! |--------------------------------------------------------------------------------|I know the excuse the inn will give too - "If we honor that for you, then we have to honor late checkout for everyone."|Let me be clear - we were not late - that doesn't apply here. |And even if we had been a couple minutes past 11AM, which we weren't, I've screenshotted a response from Nell, claiming that she does honor a 5-10 minute grace period, as normal people do. ||I want an apology, & I would like to know their excuse for this particular incident.||"Bloodhound", now you've met the pit bull - You might be able to strongarm other unsuspecting folks, but I'm standing up for what's right. |Feel free to give me a...

We’ve stayed at this motel many times over the past three years and have generally had positive experiences. However, our most recent visit was extremely disappointing and unsettling due to an encounter with the manager’s husband, Joseph Griffin.||||Over the years, we’ve heard stories from others about Joseph being aggressive and hostile toward guests, but we had never experienced it firsthand — until now. During this stay, I was in the room asleep with my 3-year-old while my husband walked to the nearby Dollar General. A friend of mine, who I didn’t even know was stopping by, came up the outdoor stairs with her dog to knock on our door, unaware that pets aren’t allowed upstairs.||||The manager, Nell Griffin, came out and politely let her know that dogs were not allowed on the upper level. My friend apologized and immediately began walking the dog back downstairs. That should have been the end of it — but then Joseph came out and began yelling at her very aggressively. Her father, who was with her, tried to calm things down, but Joseph continued to escalate the situation. As they left, he took down their license plate number.||||Soon after, Joseph came up to our room, yelling that we were being evicted and charged a $350 cleaning fee — despite the fact that no dog ever entered our room, and I was asleep the entire time with my child. My husband wasn’t even on the property when it happened. We tried to calmly explain that we didn’t know what was going on, but Joseph refused to listen and told us to leave with no refund.||||When my husband returned, he spoke with Nell, who was much more professional and understanding. After explaining the situation, she allowed us to stay. Still, the experience left me feeling unsafe and uncomfortable, especially being alone with my 3-year-old while my husband was away fishing. I wanted to speak to Nell about how upsetting the situation had been, but I didn’t feel safe raising the issue further out of fear Joseph might escalate things again or involve the police.||||This entire situation was blown way out of proportion by Joseph, after Nell had already handled it respectfully. His behavior was aggressive, unnecessary, and unprofessional — and it made us seriously question whether we’ll return to a place we’ve stayed at loyally for years.||||We would appreciate the opportunity to speak with the property owners directly, either by phone or email, to discuss how this situation will be addressed and...