TownePlace Suites by Marriott Oklahoma City Airport — Hotel in Oklahoma City

I would like to start off by saying the staff were kind because it's very important to have kindness, especially with the experience I had otherwise. ||||I am moving across the country with two cats and arrived in Oklahoma City two hours later than expected and exhausted. ||||I arrived at the hotel for a two-night stay. Check-in went smoothly. The girl at the front desk was very nice to me and very professional. Not wearing a mask despite Marriott's commitment to guests that areas of high outbreak will require masking for all. Something is wrong with the elevator and it took four attempts for the door to close. This was never repaired during my stay at the hotel.||||I got into my room and found via a cat that there was no front bottom piece to the sink vanity station and when I knelt down to stuff something down there so the cat wouldn't get under there, I saw two dirty socks under it. Ewww. There was also a q-tip under the sheets in the bed; I tried so hard to just not think about it and told myself that it came off the cart. I fell asleep at 9:30pm only to be awakened around 10pm by what sounded like an airplane taking off in the room. It was the fan on the freezer, which I could not unplug because there were medications in the refrigerator. My cats freaked out. I freaked out. I hoped it would turn off in the next 20 minutes and I could call maintenance in the morning. No such luck. At 11:05pm, I texted the front desk in the app. No response. At about 11:20pm, I went down to the front desk and asked if they could schedule maintenance. The new girl at the front desk was very polite and apologetic. Also not wearing a mask. I went back to the room but it appeared to have gotten louder so I called down and had the front desk listen and asked to be switched to another room. I was told I would have to wait for a manager, who would be in around 11:30pm. At 11:50pm, I had heard nothing so I called the front desk. The manager said I could move and could come down and get a key. I go down and it takes about 10 minutes to get the key. Manager was very polite and nice. Also not wearing a mask. No offer to help me move to the new room despite the fact it was the middle of the night and I was in my pajamas and had two upset felines. It took me thirty minutes to get packed up (cats are hard to pack) onto a VERY LOUD luggage cart (which probably pissed off all the other guests). I get to the room and my key DOES NOT WORK. So I had to abandon my two cats and all of my belongings in the hallway of the fourth floor to go downstairs and get help with the key. Another 10 minutes. ||||I finally get up and into the room. It is a two bedroom suite (unnecessary for me but okay). The carpet trim was coming away from the wall in the living room. The heating vent in one of the bedrooms was broken in the ON position so the entire place was too warm and I had to turn on the air conditioning in the other room and sleep in there. The one room had someone's leftover Cheezits under the bed, which I discovered when I heard one of my cats chewing on them. The room I was in had a moldy old cup of ice cream and dirty spoons under the bed. The floor of the shower was reddish and greyish, like mold and dirt had never been properly cleaned off. The top hinge of the shower door was broken away from the wall and all four screws were no longer attached to anything. I didn't say anything about these things because frankly, I was exhausted and really didn't want to have to move again. It took me until after 4am to get the cats settled down and calm and finally fall asleep.||||Around 10am, despite the fact I had the DND sign on the door, there was a knock at the door. I opened it to find housekeeping. I told her I did not need anything. I went and climbed back into bed. Less than 10 minutes later, ANOTHER knock at the door, and this time it was a man from the front desk telling me I was not registered to this room. Neither housekeeping nor this man were wearing masks. I explained the situation and reminded him to have someone look at the fridge in the other room.||||I then became concerned about whether I would be able to even leave my room anymore and I called Bonvoy Elite Member Services to get help dealing with the situation. They kept me on the phone for over and hour and I was very upset. So much so that I once told the woman on the phone that perhaps they should just find me a different hotel to stay in. ||||When I finally checked out the same manager who had moved my room was there and she was very apologetic and asked if I was able to get some sleep finally. I said yes and didn't tell her about the rude awakening I had had. ||||I'm shocked that a Marriott hotel, no matter what kind, could have these types of errors and cleanliness issues, and in multiple rooms. I had just come from a Towneplace in another state on my way across the country and did not have a single issue at the first one. I would really like for Marriott to...

I would like to start off by saying the staff were kind because it's very important to have kindness, especially with the experience I had otherwise. ||||I am moving across the country with two cats and arrived in Oklahoma City two hours later than expected and exhausted. ||||I arrived at the hotel for a two-night stay. Check-in went smoothly. The girl at the front desk was very nice to me and very professional. Not wearing a mask despite Marriott's commitment to guests that areas of high outbreak will require masking for all. Something is wrong with the elevator and it took four attempts for the door to close. This was never repaired during my stay at the hotel.||||I got into my room and found via a cat that there was no front bottom piece to the sink vanity station and when I knelt down to stuff something down there so the cat wouldn't get under there, I saw two dirty socks under it. Ewww. There was also a q-tip under the sheets in the bed; I tried so hard to just not think about it and told myself that it came off the cart. I fell asleep at 9:30pm only to be awakened around 10pm by what sounded like an airplane taking off in the room. It was the fan on the freezer, which I could not unplug because there were medications in the refrigerator. My cats freaked out. I freaked out. I hoped it would turn off in the next 20 minutes and I could call maintenance in the morning. No such luck. At 11:05pm, I texted the front desk in the app. No response. At about 11:20pm, I went down to the front desk and asked if they could schedule maintenance. The new girl at the front desk was very polite and apologetic. Also not wearing a mask. I went back to the room but it appeared to have gotten louder so I called down and had the front desk listen and asked to be switched to another room. I was told I would have to wait for a manager, who would be in around 11:30pm. At 11:50pm, I had heard nothing so I called the front desk. The manager said I could move and could come down and get a key. I go down and it takes about 10 minutes to get the key. Manager was very polite and nice. Also not wearing a mask. No offer to help me move to the new room despite the fact it was the middle of the night and I was in my pajamas and had two upset felines. It took me thirty minutes to get packed up (cats are hard to pack) onto a VERY LOUD luggage cart (which probably pissed off all the other guests). I get to the room and my key DOES NOT WORK. So I had to abandon my two cats and all of my belongings in the hallway of the fourth floor to go downstairs and get help with the key. Another 10 minutes. ||||I finally get up and into the room. It is a two bedroom suite (unnecessary for me but okay). The carpet trim was coming away from the wall in the living room. The heating vent in one of the bedrooms was broken in the ON position so the entire place was too warm and I had to turn on the air conditioning in the other room and sleep in there. The one room had someone's leftover Cheezits under the bed, which I discovered when I heard one of my cats chewing on them. The room I was in had a moldy old cup of ice cream and dirty spoons under the bed. The floor of the shower was reddish and greyish, like mold and dirt had never been properly cleaned off. The top hinge of the shower door was broken away from the wall and all four screws were no longer attached to anything. I didn't say anything about these things because frankly, I was exhausted and really didn't want to have to move again. It took me until after 4am to get the cats settled down and calm and finally fall asleep.||||Around 10am, despite the fact I had the DND sign on the door, there was a knock at the door. I opened it to find housekeeping. I told her I did not need anything. I went and climbed back into bed. Less than 10 minutes later, ANOTHER knock at the door, and this time it was a man from the front desk telling me I was not registered to this room. Neither housekeeping nor this man were wearing masks. I explained the situation and reminded him to have someone look at the fridge in the other room.||||I then became concerned about whether I would be able to even leave my room anymore and I called Bonvoy Elite Member Services to get help dealing with the situation. They kept me on the phone for over and hour and I was very upset. So much so that I once told the woman on the phone that perhaps they should just find me a different hotel to stay in. ||||When I finally checked out the same manager who had moved my room was there and she was very apologetic and asked if I was able to get some sleep finally. I said yes and didn't tell her about the rude awakening I had had. ||||I'm shocked that a Marriott hotel, no matter what kind, could have these types of errors and cleanliness issues, and in multiple rooms. I had just come from a Towneplace in another state on my way across the country and did not have a single issue at the first one. I would really like for Marriott to...

★☆☆☆☆

I stayed at this hotel for a full month while in Oklahoma City for work, spending nearly $6,000 in total. At $200 a night, you expect basic hospitality and professionalism. What I experienced was the exact opposite — and it was so disappointing that I checked out early and took my business elsewhere.

The biggest issue happened when a bottle of water accidentally spilled on my bed late at night. I went to the front desk to ask for clean sheets and was told I couldn’t get any because housekeeping wasn’t available — and the front desk agent, Ana, refused to help. There was no attempt to resolve the issue or offer any alternative. So I had to sleep on top of a duvet cover and use my own blanket from home to be even somewhat comfortable. That’s not just inconvenient — it’s unsanitary and unacceptable for any hotel, let alone one charging premium rates.

This wasn’t an isolated incident. Ana was repeatedly rude, passive-aggressive, and unhelpful. When I asked for basic necessities like toilet paper and towels, I was met with attitude and snide remarks. At one point, she even implied I was hoarding linens, despite the fact that housekeeping enters my room daily — usually without knocking. Her tone made me feel like an inconvenience rather than a paying guest, and it created a hostile, unwelcoming environment. Frankly, Ana has no business working in hospitality.

To make matters worse, I was charged twice for the room during one of Ana’s shifts — and despite following up, this double charge still hasn’t been corrected.

The room itself (Room 201) had several maintenance issues: •The toilet paper holder kept falling off the wall throughout my stay. •The thermostat had been removed and patched poorly, with the area not even painted to match the rest of the wall. •In the bathtub, it looked like a shelf had been ripped out and hastily patched over, leaving an eyesore. •Once you give housekeeping your duvet cover, don’t expect a replacement — apparently, guests are expected to keep the same one for their entire extended stay. Again, not sanitary or guest-friendly.

Even though I was working full days and couldn’t always interact with housekeeping, it shouldn’t have been so hard to get basic items when I needed them. I’m a business owner — and being treated this poorly while paying this much is something I simply won’t tolerate.

The breakfast situation was another major letdown. For the amount I paid, I expected a real breakfast with hot, properly cooked food — not what you’d get at a cheap highway motel you stop at just to sleep. The bacon and sausage were always undercooked, the “oatmeal bar” had watery, runny oatmeal, and they had one of those pancake batter dispensers you press like a soda fountain. I’ve stayed at $80 Holiday Inns that had full buffets with on-site chefs. This breakfast setup was unacceptable and just another example of how little thought is put into the guest experience.

I visit OKC regularly for work, often for a month at a time. I’ve stayed at many hotels across the city and I will never return to this property. If you’re looking for a clean, professional, and comfortable long-term stay, I highly recommend:

✅ Residence Inn – Quail Springs: Spacious rooms, full kitchens, and incredibly welcoming staff who go above and beyond to make sure you’re comfortable. ✅ Residence Inn – NW Expressway: A solid option; aside from one rude breakfast cook (isolated incident), staff is great. ✅ Residence Inn – Downtown OKC: Beautiful location and I’ve never had a single issue with staff here. ✅ Homewood Suites by Hilton: A reliable alternative with full kitchens and great service. ✅ Staybridge Suites (Downtown & Quail Springs): Excellent for extended stays, clean rooms, and friendly staff. ✅ Residence Inn – Airport area: I haven’t stayed yet, but it’s conveniently located and part of the same consistently solid Marriott chain.

Bottom line: For the money I spent, I should’ve had clean sheets, respectful service, and a functioning room — not rudeness, double charges, and broken fixtures....