Grainger Industrial Supply — Local services in Oklahoma City

We have purchased from Grainger many times in the past with no issue. Today we attempted to purchase cable clamps in store with the item number available and an actual clamp from last time in hand as an example of what we needed. We reviewed online to make sure it showed availability. Upon arriving at the store we were told by an employee named Tawanna that these clamps were not in stock. I knew this wasn’t the case by my word had no weight as she continued to tell us they didn’t have these in stock. She didn’t even glance at the clamp I had in my hand to compare to what she was looking at. We finally just left. After driving around to 4-5 different supply houses I called back into grainger online and was assisted in placing the order online to pick up in store. Of course we were able to pick up 500 of the same clamp in minutes because they were in stock. This employee cost us hours on the road driving around town looking for these as well as gas and the man power just sitting in the truck. Horrible employee. Seems to not care about her job. Unprofessional. Put her in the back to take out the trash. These employees ruin businesses! Thankfully when we went back almost 4 hours later a young woman by the name of Nicole assisted us in getting our clamps and...

Ordered materials for a job, and they came in wrong.. how could it be?? I know mistakes happen from time to time. What impressed me most was how it was handled. A simple call to the 800 # got things rolling. I took the products back in and EDGAR spent an hour trying to sort out what happened, what parts i actually needed, and how to make it right. A slight concern arose and Edgar pulled in JORDAN, his manager. The 2 were able to pull everything together. It's the unwavering dedication to their customers and the relentless effort to make everything right, that lead me to stop and write this review. I will be a Grainger...

We were in need of some corner guards for our company. We were promised multiple times that the corner guards would arrive on a specific day. If you promise something, you need to consider any possible delay from your part, and UPS's part. We had a contract to keep and a timeline. Thanks to Grainger, we lost time, money, and patience. If they would have told me from the start that there was a possibility that it would not be here the Friday, and instead the Monday, we would have gone to the competition from the beginning. Customer service, was...