Hilton Garden Inn Olathe — Hotel in Olathe

After a long, tiring day I checked into a king room, unpacked, and went to dinner at the hotel. Upon my return the air conditioner had an extremely loud buzzing. I called the staff and they sent maintenance, who agreed it was loud and something was very wrong. Unable to quickly fix it, I had to move to a room that was a downgrade. No one offered to help me move, bring me the key or a luggage cart. As tired as I was, I went up and down multiple times, re-packed, re-unpacked, and called the desk to ask if they were adjusting the cost due to the downgrade. I was told that I was getting a break on the price, which was now going for much more than what I had booked the king room for. Wait, what? I'm looking at the website that show a double queen is a less than the king that I had booked. They explained it was complicated and they were already offering me another room since I wasn't happy with the last one. So, in their mind they are doing me a favor. They offered a manager who among many other offensive things actually said that no one else had complained about my first room before me so they were happy to accommodate me with another room, which they didn't have to do because I didn't like a little noise. I explained it really wasn't the cost itself, but the accountability I was confused about. At this point I told them I would be re-packing again and checking out. What I never told them was that the buzzing wasn't occurring prior to my leaving for dinner. Don't they realize that when something breaks, it has to start sometime? They called back and offered me a free night to stay. I stayed one night only because no other hotels nearby had an opening. I left the next day for another hotel and would have preferred paying another hotel than staying there for free. It's pretty sad that business accountability has sunk so low in that staff has no concept of when their actions are inconveniencing their customers. Then add blaming the customer on top of that. It's pretty...

When planning my wedding I wanted to give my guests options for places to stay and Hilton Garden Olathe was a top choice based on the reviews. I called the hotel booking manager and left a message 5 times before ever hearing back. (Should have been my first clue.) I went forward with blocking 15 rooms for the wedding. So I thought! Make sure when you do this you define how many kings and doubles you have. Anytime one of my guests called in they said my block was out of double beds or that I was out of rooms and that I would need to call them directly to add more. This was all fine with me until I called and was told that I only had 3 rooms booked under our name. I had to list my guests last names that I knew were going to be staying overnight and learned that I had 11 rooms booked. They promised this would be fixed and noted on their end. I had to call 5 more times with the exact same information to get everything registered in our block and our guests the pricing they were originally promised. I had multiple guests turned away who ended up staying in the Holiday Inn next door that I learned about after the fact. The best part is they offer the bride and groom a free room if you have 10 rooms booked. I went with one of my guests the day before the wedding to check them in. In the meantime, I had to give them our guest list again to verify that we had now 12 rooms blocked under our reservation. I asked for a confirmation that we would receive our room comped the next day as well. They couldn't tell me then however, a few hours later the booking manager called and confirmed our room was reserved. We were charged for our room and will be calling to get this resolved shortly. The day of all was well, my guests loved their rooms and the facility itself. The staff was friendly but extremely unorganized I would recommend the hotel for an overnight stay but to never...

Giving a three star review solely because of the cleanliness of my room. A job well done to your housekeepers.

Check-in was fairly quick, Which I can appreciate for the most part. Except I wouldn’t know a single thing about the hotel or the area had I not asked multiple questions during said checkin.

Minimal information was provided regarding the hotels, amenities, facilities, location, housekeeping services, etc. Furthermore the next morning on my way out of the hotel I stopped by the front desk to ask if someone could replace 3 light bulbs throughout my room that were burnt out. ( The desk lamp, the night stand lamp, and one of the wall sconces in the bathroom). I was told then by the Front Desk , “I can’t promise I can get it all fixed but I’ll try”…..( I mean if you just wanted to leave the bulbs in my room I would have done it….) but regardless I never received lightbulbs to replace and no one ever came up to the room to replace them.

My rooms keys stopped working 3 times and counting, and all 3 times when I went to the front desk to ask for new keys, they were handed over to me with out verifying a last name or even doing an ID check at all. In fact the only thing asked, was for the room number. Overall the hotel itself was nice and looks clean. It’s somewhat dated but once again the cleanliness of my room is more important to me and more than makes up for the out dated decor. And in my opinion The team members at this location could certainly benefit from a brand standard and customer...