Seagrass Inn — Hotel in Old Orchard Beach

The room my fiancée and I were staying in was a king bedroom on the top floor. The room was extremely clean for a motel, I honestly expected it to be worse since I had never been to this location before so I was happily surprised to walk into a spotless room. I’ve been in hotels that weren’t as clean as this! The owner (only spoke with the woman, not sure what her name is unfortunately) was extremely pleasant when we arrived! She was upbeat and friendly, and it was a great way to start off our 2 night stay. She was also very pleasant at check out as well, hoping we would come back in the future. The location of this motel is perfect — less than 3 min walk to the beach, which is much less busy than down near the center. The walk to the center is maybe about 5 minutes as well. The motel has a pool which looked super clean (did not use), as well as a back patio with grills and a microwave and probably other things as well (did not use). Also had an outdoor bathroom which is nice! Overall, this was a great stay and would 100% book here again! My only complaints would be: the tv only had like 5 stations which I did not see in the listing, which I did book directly from the website…this usually wouldn’t be a big deal, but we stayed during a rain storm and was stuck in the room with not much to do. Not the end of the world though, next time would bring an iPad to connect to the WiFi that worked wonderfully. The other complaint would be that the bed and pillows were not that comfortable. The pillows were hard as a rock and the bed formed to my body in such a weird way, so it was very hard to get comfortable. My fiancée that can sleep pretty much anywhere also had issues getting comfortable too. These are 2 pretty minor issues that really can be overlooked by everything else, which is why I gave this a 4/5 stars. Would recommend this...

Give it 3 starts we stayed last year love the location and the rooms are clean, the staff was on point with cleaning and making sure everyone had what they needed in the rooms. This year tho I booked again and little to my unfortunate events that keep happening im having surgery which we decided to cancel a month in advanced found out "their policy not hotels.com cause hotels tried resolve the situation for me as well" they will not cause its a holiday weekend" now I get this policy thing is acceptable when someone is canceling the week of or couple days cause then booking the room again would be harder. Taking someone's whole stay a month before hand because you are greedy and selfish is down right wrong. Especially when one of those days are not a holiday. You can book that room probably already have without no issue and will have that $$ and mine because you want to uphold a stupid policy YOU made to keep people's money in your pocket. Will never suggest this hotel to anyone I know that go up there anymore was happy to before hand now nope.

And now they have given two different explanations on why you dont get your money back! Hotels.com takes their fees out for cancelations but the rest is the hotels responsibility to send you a refund. And the hotel said its cause of the policy they uphold cause of the holiday which one of my days i reserved IS NOT A HOLIDAY so to be fair that money should be refunded. Now they are saying its hotels.coms policy why they cant refund. Its all lies and frankly is disgusting, that a human being could...

Pros: Location: easy short walk to beach and pier Rooms were nicely renovated

Cons: About halfway through our stay an emergency exit hallway was closed and locked so there was no way to get from the front of the building to the back without walking around. With two small children this was not easy especially when half of our family was in the front and half was in the back. The owner claimed it was because our children were a liability because one of them ran one time down the hall. I'm thinking an emergency exit being closed is more of a liability! Next, the pool was closed on the second day of our visit without any notice from the staff or owner. Our booking site never mentioned the pool being closed. During our stay a large bus of teenagers was staying in several rooms. They had no supervision what so ever and were running from room to room, up and down stairs and hallways. At one point they even blew up a condom and put it on the chair in front of our room. Their bus took up four parking spots in the back of the building where we were told to park so we were forced to walk in the street around the building in the rain with a 1 and a 4 year old. Also, one room's ac was broken, and one had hair and chips on the floor when we arrived. When we mentioned this to the owner she was rude and did not try to help with our problems.

Overall dissappointing experience. Owner should have a better attitude when problems arise. Not customer service...